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Professional Summary
Accomplished specialist who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with associates along with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Skills
Workflow Management
Data Verification
Verbal and Written Communication
Customer Account Management
CRM Software
Administrative and Office Support
Microsoft Office Suite
Strong Analytical and Problem Solving Skills
Document and Records Management
Training & Development
Work History
09/2019 to CurrentPT Data Entry SpecialistChipotle Mexican Grill | East Northport, NY,
Collection and handling usage of cash along with assessing market liquidity, cash flow and investments.
Financial instruments involved in cash management including money market funds, treasury bills and certificate of deposit.
Maintain daily logs & database, document accounts from Seibel, CRM, US Bank and Branch Deposit Tool.
Review checks, wires, ACH, deposits and journals for Quality, Risk and mitigate Fraud.
Error tracking as well as communicating escalations and suspicious activity.
Resolved escalated customer issues
11/2019 to 03/2020Benefits Verification SpecialistConcentra | Rancho Cucamonga, CA,
Contacts insurance companies to verify patient specific benefits.
Asks appropriate questions regarding patients’ benefits and complete data entry and/or appropriate forms to document patients’ benefits coverage.
Reviews all patient insurance information needed to complete the benefit verification process.
Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
Could include documenting and initiating prior authorization process, claims appeals, etc.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
10/2018 to 02/2019Medical Call Center SpecialistEmber Valley | San Bernardino, CA,
Verified and quoted benefits for physician offices, hospitals and specialists.
Explained Coordination of Benefits and effective coverage dates for policies.
Verified claims , payments along with coinsurance, deductibles and Out of Pocket max members will pay for a service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Educated customers about billing, payment processing and support policies and procedures.
01/2009 to 02/2019Brand AmbassadorAlex And Ani | Bridgewater, MA,
Analyzed business needs.
Processed new orders and increased sales via Amazon online store.
Activated and engaged new and existing customers.
Promoted market growth and profitability by generating interest.
Interacted with clients to promote brand for Worx tools via online web and chat.
07/2015 to 10/2018Corporate Bank AnalystJones, LaSalle | City, STATE,
Receive incoming calls, email and web requests from a variety of geographically dispersed facilities.
Research required information using available resources.
Identify and escalate priority issues.
Route Calls to appropriate resource.
Identify areas of opportunity and utilizes skills/knowledge to suggest improvements.
Monitor telephone queue time data to maximize productivity.
Complete all assigned daily call-backs to ensure customer satisfaction.
Assessed companies dealing with difficulties to identify possible corrective strategies based on financial and operational data.
08/2014 to 01/2015Benefits SpecialistAon Hewitt | City, STATE,
Managed employee life benefits and 401(k) plans.
Introduced and oversaw employee stock option and investment opportunities.
Managed employee health insurance and health care plans.
Assisted employees in filling out benefit paperwork.
Lead informational sessions on company benefits.
Calculated paycheck deductions for benefits.
Explained the various benefit options to new hires.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Education
Expected in No Degree | Certificate For CNA RegistryCNA Now, Greensboro, GPA:
Expected in 11/2014Associate of Arts | Business ManagementUniversity of Phoenix, Tempe, AZGPA:
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