Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished specialist who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with associates along with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Skills
  • Workflow Management
  • Data Verification
  • Verbal and Written Communication
  • Customer Account Management
  • CRM Software
  • Administrative and Office Support
  • Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Document and Records Management
  • Training & Development
Work History
09/2019 to Current PT Data Entry Specialist Chipotle Mexican Grill | East Northport, NY,
  • Numeric and Alpha data entry.
  • Operating Imaging/Extraction Equipment (I-Tran, IBML, OPEX).
  • Logging incoming work, Sorting, filing, and distributing work, including electronic files, if applicable.
  • Reviewing incoming documentation/work files.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Scanned documents and saved in database to keep records of essential organizational information.
08/2020 to 05/2021 Quality Assurance Analyst Asure Software | Omaha, NE,
  • Perform functional, regression, integration, UI, smoke, exploratory, stress and performance testing.
  • Manage all communications related to QA status on a daily basis and report potential risks during all stages of development lifecycle.
  • Work closely with development and design teams to resolve any issues that arise out of the testing process.
  • Analyze test results and facilitate the resolution of issues.
  • Assist in the implementation and definition of testing standards.
  • Fixed identified issues to increase productivity and boost workflows.
  • Created and achieved product quality objectives and met product specifications.
03/2020 to 06/2020 Cash Management Specialist Amerisourcebergen Corporation - Corporate | Chattanooga, TN,
  • Collection and handling usage of cash along with assessing market liquidity, cash flow and investments.
  • Financial instruments involved in cash management including money market funds, treasury bills and certificate of deposit.
  • Maintain daily logs & database, document accounts from Seibel, CRM, US Bank and Branch Deposit Tool.
  • Review checks, wires, ACH, deposits and journals for Quality, Risk and mitigate Fraud.
  • Error tracking as well as communicating escalations and suspicious activity.
  • Resolved escalated customer issues
11/2019 to 03/2020 Benefits Verification Specialist Concentra | Rancho Cucamonga, CA,
  • Contacts insurance companies to verify patient specific benefits.
  • Asks appropriate questions regarding patients’ benefits and complete data entry and/or appropriate forms to document patients’ benefits coverage.
  • Reviews all patient insurance information needed to complete the benefit verification process.
  • Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
  • Could include documenting and initiating prior authorization process, claims appeals, etc.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
10/2018 to 02/2019 Medical Call Center Specialist Ember Valley | San Bernardino, CA,
  • Verified and quoted benefits for physician offices, hospitals and specialists.
  • Explained Coordination of Benefits and effective coverage dates for policies.
  • Verified claims , payments along with coinsurance, deductibles and Out of Pocket max members will pay for a service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Educated customers about billing, payment processing and support policies and procedures.
01/2009 to 02/2019 Brand Ambassador Alex And Ani | Bridgewater, MA,
  • Analyzed business needs.
  • Processed new orders and increased sales via Amazon online store.
  • Activated and engaged new and existing customers.
  • Promoted market growth and profitability by generating interest.
  • Interacted with clients to promote brand for Worx tools via online web and chat.
07/2015 to 10/2018 Corporate Bank Analyst Jones, LaSalle | City, STATE,
  • Receive incoming calls, email and web requests from a variety of geographically dispersed facilities.
  • Maintain individual productivity statistics/performance metrics.
  • Research required information using available resources.
  • Identify and escalate priority issues.
  • Route Calls to appropriate resource.
  • Identify areas of opportunity and utilizes skills/knowledge to suggest improvements.
  • Monitor telephone queue time data to maximize productivity.
  • Complete all assigned daily call-backs to ensure customer satisfaction.
  • Assessed companies dealing with difficulties to identify possible corrective strategies based on financial and operational data.
08/2014 to 01/2015 Benefits Specialist Aon Hewitt | City, STATE,
  • Managed employee life benefits and 401(k) plans.
  • Introduced and oversaw employee stock option and investment opportunities.
  • Managed employee health insurance and health care plans.
  • Assisted employees in filling out benefit paperwork.
  • Lead informational sessions on company benefits.
  • Calculated paycheck deductions for benefits.
  • Explained the various benefit options to new hires.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Education
Expected in No Degree | Certificate For CNA Registry CNA Now, Greensboro, GPA:
Expected in 11/2014 Associate of Arts | Business Management University of Phoenix, Tempe, AZ GPA:

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Resume Overview

School Attended

  • CNA Now
  • University of Phoenix

Job Titles Held:

  • PT Data Entry Specialist
  • Quality Assurance Analyst
  • Cash Management Specialist
  • Benefits Verification Specialist
  • Medical Call Center Specialist
  • Brand Ambassador
  • Corporate Bank Analyst
  • Benefits Specialist

Degrees

  • No Degree
  • Associate of Arts

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