(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

4 years of customer service background, 2 years of call center background, goal oriented and driven, I strive to do the best at each job that I earn.

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Troubleshooting proficiency
  • Vast technical knowledge
  • Patient and diligent
  • Proficiency with MS Office, Window XP-8
Educational Background
Pitt Community College Greenville, NC Expected in 2015 Associate of Arts : Graphic Design - GPA :

Working on a Associate degree in graphic design and 1 years worth of electronic engineering.

Ayden-Grifton High School Ayden, NC Expected in 2003 High School Diploma : - GPA :

Was awarded Greenville Idol, first month out of training, given to the top 3 performing agents per project.

Was ranked 4th top agent out of entire call center for 3 consecutive quarters.

Continued high marks among team members

Work Experience
Convergys - (PRT) Program Ready Trainer / Lead Support
City, STATE, 10/2012 - Current

PRT'S train a class of up to 20 individuals on standard operating procedure for trouble shooting Internet and video repair issues for inbound calls, account management, and sales opportunities. The position is part time, when not scheduled in a class I return to the Lead Support Role.

Convergys - Lead Support / Escalations Team
, , 01/2012 - 10/2012

Support CSR's by answering typical and non typical questions with possible resolutions. Provide systems use backup. Take supervisor request calls, deescalate irate customers and handle account errors.

Convergys - Customer Service & Problem Resolution Representative Tier II (Charter Communications)
City, STATE, 07/2011 - 01/2012

Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues. Processed an average of 40 inbound customer service and technical support calls per day.

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School Attended

  • Pitt Community College
  • Ayden-Grifton High School

Job Titles Held:

  • (PRT) Program Ready Trainer / Lead Support
  • Lead Support / Escalations Team
  • Customer Service & Problem Resolution Representative Tier II (Charter Communications)


  • Associate of Arts
  • High School Diploma

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