Bachelor of Science: Human Development Virginia Tech - Blacksburg, VA, GPA:
Skills
Operations support and Administrative support
Billing and Invoicing
Task monitoring
Scheduling and calendar management
Account Reconciliation
Equipment Maintenance
Customer Service
Moreaware
Quickbooks
KanTime
Vendercafe
Data Profiling
Data Analysis
Strategic Financial Planning
Audit Coordination
Report Generation
Financial Statements Expertise
Budgeting
Work History
03/2018 to Current
Project Management AssistantParexel – Indian Lake Estates, FL,
Recorded time allocated to projects and updated master tracking documents
Relayed updates to senior team members and clients.
Tracked project documents during every phase of development.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Compiled reports and recorded activities for projects as part of recordkeeping strategies.
Communicated details of new assignments and managed contractors employees throughout different project.
Worked with senior leadership to complete complex projects on time and under-budget.
Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
Completed multiple tasks simultaneously to optimize project completion.
Performed work according to project schedules and established quality standards.
Used accounting software to prepare weekly and monthly financial reports.
Reconciled company accounts for credit cards, employee expenses and commissions.
Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Assisted management with finalization of annual expense plans.
Communicated with suppliers to reconcile invoice payments.
Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Reviewed figures, postings and documents for correct entry, completeness and accuracy.
02/2018 to 11/2018
Front Desk Receptionist3D Systems – Berkeley, CA,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Kept accounts in balance and ran daily reports to verify totals.
Maintained transaction security by verifying payment cards against identification.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Updated customer accounts.
Transcribed phone messages and relayed to appropriate personnel.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department immediately to resolve locker room issues
Monitored office supplies by checking inventory and placing orders.
Used quick response and dynamic service skills to build relationships with customers.
03/2016 to 09/2017
Crew Member/Delivery DriverEdible Arrangements – City, STATE,
Followed established guidelines and procedures.
Completed assigned tasks with little or no supervision.
Maintained good working relationship with co-workers and
management.
Delivered items within reasonable time by traveling most direct route.
Operated vehicle safely in highly congested areas with no traffic violations.
Took orders and processed payments for carry-out customers.
Maintained and replenished petty cash and checks.
Ordered office supplies and maintained fresh produce.
Answered heavy volume phone calls and handled high trafficked lobby.
Worked overnight shifts during peak periods to meet coverage needs.
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
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