Program Tech Support Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Successful Program tech support with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft word/excel and Tyler.

Talented Invoice Associate goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Invoice Associate with over 15 years of successful experience in calculating and communicating. Recognized consistently for performance excellence and contributions to success in Retail industry.

Enthusiastic Program support Tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of inputting and organizing and training in property assessment exemptions. Motivated to learn, grow and excel in adminstrative. Experienced Invoice Associate with over 20 years of experience in Retail & hospitality. Excellent reputation for resolving problems and improving customer satisfaction.

  • 25 WPM typing speed
  • Mail handling
  • Multi-line phone proficiency
  • Business administration
  • Filing and data archiving
Work History
01/2020 to Current Program Tech support II Comfort First Heating Cooling | Charlotte, NC,
  • Distributed informational materials and enrollment forms to potential program users.
  • Contacted program applicants and obtained required enrollment information, documentation and signatures.
  • Explained program regulations and procedures to County of kauai website program users to enable better services utilization.
  • Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Ordered and distributed office supplies while adhering to fixed office budget.
05/1999 to Current Invoice Associate Hca | Jeffersonville, IN,
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Generated financial statements and reports detailing accounts receivable status
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Maintained payable shared email inbox and digitized invoices for processing.
  • Reconciled processed work by verifying entries and comparing system reports to balance.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Reported financial data and updated financial records in ledgers and journals.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Prepared vendor invoices and processed incoming payments.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
09/2003 to 01/2020 PBX Switchboard Operator Wilcox Medical Center | City, STATE,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Operated digital paging system to notify recipients of incoming calls.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Maintained accurate records of calls placed and received.
  • Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Connected callers with appropriate professional, department or business.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Maintained up-to-date knowledge of emergency call procedures.
Expected in 05/1996 High School Diploma | Kauai High School, Lihue, HI GPA:

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Resume Strength

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  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Kauai High School
Job Titles Held:
  • Program Tech support II
  • Invoice Associate
  • PBX Switchboard Operator
  • High School Diploma

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