Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Versatile operations and administrative support professional with 10 years of experience that includes executive support, customer service, and office operations management. Combine knowledge of operations/personnel management with a methodical approach to executing special projects. Well organized. Perform well in high-stressed, fast paced environment. Ability to grasp and adapt to new environments and procedures. Results-driven. Computer proficient.
Program Support Assistant - Full Time, 04/2016 - 04/2018
VA San Diego Healthcare System City, STATE,
  • Public Contact
    • Supported a variety of administrative planning, cooridination, and logistical activities for Research Service.
  • Maintained Appointments, Calendars, and Schedules
    • Scheduled appointments and coordinated meetings for the ACOS R&D
    • Coordinated Research conferences, site visits, inspections, program reviews, and other special events. Maintained the Research conference room via SharePoint.
  • Managed Special Programs
    • Coordinated the semi annual Principle Investigator (PI) Promotion submission process. The process included the collection and review of GS-14 PDs, Letters of Recommendation and support, and the scheduling and participation of review committees in accordance with the PI Promotion Checklist.
    • Coordinated yearly National Research Week activities
    • Served as master tracker for VASDHS Research publications for reporting to VACO ORD PubTracking system
    • Managed data base and processed in a timely manner Material Transfer Agreements.
    • Coordinated communications with PIs for required periodic reports and/or evaluations.
  • Timekeeper
    • Served as primary timekeeper for Research Service T&L 300, 301, 302
  • Managed Research Service Training compliance program
    • Served as TMS Administrator 
    • Routinely updated research training tracking programs
    • Generated and reviewed training reports to notify research staff of required training that is coming up or due to ensure timely completion of required training.
    • Maintained an 92% overall training completion average.
    • Prepared required reports for ACOS R&D training review.
  • WOC In-processing
  • IPA processing
    • Coordinated VA Research Affiliates, processed, and tracked over 40 Intergovernmental Personnel Act (IPA) contracts.
    • Reviewed for accuracy and processed contract forms to include: OPM69 Assignment of Agreement Title IV of the Intergovernmental Personnel Act of 1970 form, VASDHS Narrative Agreement, and internal routing forms.
  •  VA Paid Employee processing
Divisional Chief Petty Officer - Full Time, 05/2010 - 03/2013
USS Sampson DDG-102 City, STATE,
  • Served as divisional leader and assistant to the department head. Advise and provided administrative support to executive level personnel in matters concerning the engineering department, the largest department within a 350 personnel organization.
  • Organized interdepartmental inspection evolution. Maintained a simultaneous multi-event schedule that tracked up to 10 events between 5 departments at one time during a 5 day ship wide inspection.
  • Organized multiple training evolutions in preparation for inspection events. Prepared, executed, and generated detailed reports to include type of training, who attended, deficiencies, and final score for over 300 training events.
  • Provided assistance in interpretation of guidelines, regulations, and policies related to engineering to include NAVOSH, OSHA, and EPA during operational and training conferences and briefs allowing attendees to better understand and make sound decisions for present and future goals.
  • Created and presented Power Point presentations to all levels of company organization for training evolutions, personnel evaluation and awards, and other evolutions such as fund raising events and volunteer opportunities.
  • Maintained 8 critical programs with above average scores that required quarterly reviews. Each program review consisted of a detailed inspection matrix to check for accuracy and identify items not in accordance with current standards.
  • Revised an outdated Excel spreadsheet that kept track of over 200 maintenance requirements, 150 technical directives, and 50 inspection requirements on 7 gas turbine engines and support equipment. The multi-page spreadsheet required data entry to track hours which would provide a color coded feedback that would warn the user of upcoming or pass due maintenance and/or inspection.
  • Over 20 years typing experience, averaging 65 WPM which allowed me to efficiently and accurately prepare daily status reports for programs, personnel, material, and maintenance deficiencies.
  • Reviewed employee travel request and trip plans to include miles traveled per day, mode of travel, costs, emergency contacts, contingency plans, and assigned required security training depending on trip location.
  • Maintained paper and digital filing of technical documentation to include updates for 60 propulsion plant machinery equipment.
  • Managed 42 annual and semi-annual personnel evaluation records resulting in 15 promotions.
  • Volunteer manager. Organized 20 volunteer events with 2 different elementary schools and various homeless shelters. Volunteer management efforts included organizing teams of 10 or more, insuring each person was medically qualified to volunteer, providing transportation, and verifying that the volunteers were conducting their duties.
  • Improved quality assurance database tracker using Microsoft Office Excel, increasing data entry efficiency and understanding of spreadsheet.
  • Responsible for reviewing and approving daily employee time cards via daily musters, leave and special request forms.
  • As secretary for the Chief Petty Officers Mess, comprehensively transcribed meeting minutes and emailed completed reports to members that could not attend allowing for full participation.
  • Maintained Outlook calendar events, meetings, and individual appointments.
  • Triage phone calls for customer service, emergency situations, maintenance coordination, and operational management.
  • Provided career guidance and disciplinary counseling to employees.
Training Team Leader - Full Time, 05/2007 - 05/2010
Afloat Training Group-San Diego City, STATE,
  • Served as lead team member in a 5 man inspection team. Reviewed 110 critical programs between and conducted job specific training in accordance with current standards on 8 different platforms of naval vessels.
  • Provided high quality customer service to over 400 customers; leveraged service skills to achieve a 100% passing rate on 10 different organizations during bi-annual inspection.
  • Regularly interacted with executive level personnel in regards to scheduling inspection and training events.
  • Generated detailed report that included current status of program management, training and material deficiencies, and recommended plans to improve in areas that are below standards in accordance with current regulations and standards of practice.
  • Organized meetings with executive level personnel and presented inspection reports. Provided guidance to meet mission goals within a timely manner.
  • Developed training programs in keeping with updated shipboard technology and safe practices.
Bachelor of Science: Respiratory Therapy (Management/Supervisory), Expected in
California College San Diego - San Diego, CA
Current GPA 3.87; March, 2016 (Magna Cum Laude)
Associate of Science: Respiratory Therapy, Expected in 2015
California College San Diego - San Diego, CA
GPA 3.98; Summa Cum Laude (highest honor)

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  • Program Support Assistant - Full Time
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