Program Support Assistant resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-oriented Human Resources Specialist extensive experience in organizational consultancy and operational planning. Focused business leader offering expertise in complex data analysis and change management. Cross-functional communicator skilled at analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership.

  • Strong Business Acumen
  • Executive presentation development
  • Change Agent
  • Decision-making
  • Policies and procedures implementation
  • Solutions development
  • Organizational Management
  • Business and Operations Management
  • Microsoft Office Suite expert
  • Complex problem-solving
  • HRIS applications proficient
  • Customer relations
09/2018 to 03/2021
Program Support Assistant Public Health Management Corporation Yeadon, PA,
  • Provided comprehensive and complex technical and administrative support while serving as the primary point of contact (POC) for all residents and associated health trainees participating in the clinical training programs of the Medical Center.
  • Applied knowledge of the health care system’s workforce development mission and performance measure goals to actively take part in the management and support of the Gulf Coast Office of Academic Affiliations (GCOAA).
  • Revamped information system policies and business rules to better accommodate and sustain trainee learning while maximizing revenue and clinical workload.
  • Supported database administration analysts, while assisting with the assessment of documentation for supervision of Physician and Mental Health Residents and Associated Health Trainees in all required domains and documentation of activities of residents while at the VA hospital.
  • Served as a liaison and consultant to Human Resources Management Service while aiding Trainees establishing initial setup of computer accounts, security settings, and identification badges.
  • Safeguarded the security of the computer system by maintaining the confidentiality of assigned access codes.
  • Secured programs and the confidentiality of any patients’ or employees’ information accessed per HIPAA, the Privacy Act, and as stated in the Medical Center Memorandum on computer security.
  • Developed procedures for efficient operation of personnel, staff planning, and coordinated responsibilities in a variety of discrete function areas.
  • Facilitated effective administration of the GCOAA program office by providing centrally located expertise and control.
12/2016 to 08/2018
Operations Manager Flatiron Construction Corp. Sacramento, CA,
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
08/2013 to 07/2015
Human Resources Specialist Cision Denver, CO,
  • Mitigated regulatory risks by advising leadership on organizational policy improvements like equal employment opportunity and sexual harassment for corrective action planning.
  • Implemented centralized database to streamline data sharing, enhance reporting and realign HR information.
  • Spearheaded productivity growth across HR through implementation of operational process improvements.
  • Managed all daily operations to include personnel administration, management, records, information systems, and training.
  • Persuaded all levels of executive leadership to adopt a more reliable system that provided information and assistance relative to military regulations, policies, procedures, and programs.
  • Conducted over 10 quarterly briefings for senior leadership which were prepared by utilizing information retrieved from data and multiple systems to present a product adopted as a model for others to emulate.
  • Decreased employee turnover rate by 20% by developing an Employee Incentive Program.
  • Conceptualized a productivity index to monitor 4 departments’ output, which eventually led to cutting US$100,000 of extraneous staff costs.
  • Skilled at presenting technical and abstract concepts clearly and concisely.
  • Illustrated consistent application of human resources policies and procedures throughout the company including disciplinary actions, wage and salary administration for over 350 personnel.
Education and Training
Expected in 02/2022
MBA: Information Technology Management
American Military University - Charlestown, WV
  • Completed coursework in macroeconomics, microeconomics, intrusion detection, and information assurance.
  • 3.8 GPA

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Resume Overview

School Attended

  • American Military University

Job Titles Held:

  • Program Support Assistant
  • Operations Manager
  • Human Resources Specialist


  • MBA

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