program support assistant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

More than seven years of experience as a human resource specialist, transition counselor, and personnel clerk with the U.S. Marine Corp.Thorough knowledge of federal regulations applicable to active military personnel and veterans. Experience in analyzing and resolving issues related to benefits and personnel matters. Skilled in providing excellent customer service. Work independently, maintain strict confidentiality and keep complex, confidential service records. Effective communicator, with excellent writing and office management skills. Well organized, efficient, meet deadlines, with attention to detail.

  • Benefits Administration
  • Personnel Records Maintenance
  • Customer Service
  • Office Clerical Functions
  • Data Collection /Analysis
  • Review / Investigation
  • Confidential Security Clearance
  • Records Management
  • Dependency Determinations
  • Veterans Benefit Programs
  • Team Leadership
  • Staffing & Recruitment
  • Hiring & Retention
  • New Hire Orientation
  • Education / Training Programs
  • Skills Assessments / Evaluations
  • Statistical Reporting
  • HR Issues Resolution
  • Regulatory Compliance
  • Common Law Practices
  • Intelligence Gathering Techniques
  • Computer Hardware and Software
  • Recipient, Global War on Terrorism Service Medal
  • Commendation, Inspector General, Superb Supervisory Actions and Management
  • Recipient, Navy and Marine Corps Achievement Medal,2014
  • Recipient, Good Conduct Medal
11/2015 to Current Program Support Assistant Tegna | Boise, ID,

  • Monitors the level of office supplies and equipment for program support.
  • Assembles information for reports and research projects.
  • Generates various spreadsheets & reports with software applications.

  • Prepares PowerPoint presentations with Microsoft Office package.

  • Responds to customer inquiries via electronic mail.

  • Trains office users on functions of software application packages.

  • Edits general correspondence according to proper format.

  • Routes incoming telephone calls to appropriate staff according to issue.

  • Provides general information to customers regarding services offered by the Education Service Line.

  • Enter training completion for Veteran Affairs employees in the VA Talent Management System  (TMS).

  • Take appropriate independent action and provide follow-up of the issues to monitor the effectiveness of any program changes.

  • Examine, verify and maintain financial accounts and accounting data to verify accuracy and completeness of data.

  • Compute and prepare transactions for manual and automated payments.  Prepare and maintain reports for accounting purposes.

  • Perform clerical support of a fiscal/administrative nature regarding status of payments and initiating internal fiscal controls.

  • Serves as administrative support to staff.

  • Work independently, prioritizing daily work while responding to fluctuating workload or emergent situations.

  • Analyze work requirements and determines resources available to accomplish tasks.

  • Monitor & manage fund control points. 
11/2011 to 08/2015 Human Resource Specialist (Career Planner)/Unit Transition Counselor United States Marine Corps | City, STATE,
  • Implemented transition assistance programs to assist personnel in leaving military service.
  • Provided pre-separation counseling services to review services and benefits.
  • Identified transition needs and provided service members with assistance in the process, including the development of individual transition plans.
  • Coordinated training offered by the Department of Labor, Department of Veterans Affairs, and coordinated various employment and benefit workshops.
  • Applied thorough knowledge of civilian federal and military regulations to ensure that multiple entitlements and eligibility were identified.
  • Provided customer service by responding to requests for assistance and information, including response to complaints, concerns, and general inquiries.
  • Interacted across the organization to assist with human resource services and transactions.
  • Collected statistical data and created reports of activities and services provided.
  • Performed clerical functions including the filing of confidential material, maintenance of confidential records, research, correspondence, and required reports.
  • Worked cooperatively with the Commander and Sergeant Major to meet retention goals.
  • Provided counseling to marines in matters of career progression, retention, incentives programs, and special duty assignments.
  • Conducted eligibility screening to determine ability to re-enlist, be considered and appointed to special duty assignments, and make lateral moves.
  • Coordinated testing, evaluation, assessment, and interviews for lateral move candidates.
  • Ensured that seamless transition to civilian life by coordinating with health care providers and medical center administrative staff.
05/2008 to 11/2011 Administrative/Personnel Clerk United States Marine Corps | City, STATE,
  • Performed personnel and administrative duties using manual and automated information systems.
  • Reviewed, audited, and made entries into service records.
  • Completed personnel and pay related forms and documents and reported transactions using the Marine Corps Total Force System, on-line diary system, and integrated personnel system.
  • Performed routine office functions, routed incoming mail, answered correspondence, and operated photocopiers, scanners, voice mail systems and personal computers.
  • Maintained and updated filing, inventory, mailing, and database systems.
  • Train other staff members to perform work activities, such as using computer applications.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Expected in 2016 to to Associate of Arts | Business Administration Strayer University , Douglassville, GA GPA:

Currently Matriculating

Technical Skills

Microsoft Office Suite, Internet Applications, U.S. Marines Human Resources Information Systems, Georgia Crisis Intervention Team

Community Service

Youth Boys Basketball Coach

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Program Support Assistant
  • Human Resource Specialist (Career Planner)/Unit Transition Counselor
  • Administrative/Personnel Clerk


  • Associate of Arts

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