program support assistant resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Culturally competent leader with 10+ years of success of focused proficiency in competency-driven and standards-based programs, services, and institutions. Skilled communicator who fosters positive relationships with faculty, staff, administrators, alumni, students, families, and community members. Demonstrated success in working across units and establishing collaborative partnerships. Record of change management, assisting , developing, and maintaining spaces of production. Proficient with Microsoft Office, Google Suite, and social media.
Skills
School Operations, Program, and Team Leadership
Staff Supervision, Training, and Development
Student and Peer Tutoring, Mentoring, and Coaching
Analytical Research and Process Improvement
Financial Oversight
EDUCATION
TEACHERS COLLEGE, COLUMBIA UNIVERSITYNew York, NY, Expected in 05/2020 ā āM.A.:Philosophy And Education - GPA:
Thesis: āRousseau in Twilight: Conjuring Noetic Pedagogy from the Peripheryā
Elected to Graduate Student Council for the Philosophy and Education Program in 2019
GPA: 3.95
SEATTLE UNIVERSITYSeattle, WAExpected in 06/2018 ā āB.A.:Sociology - GPA:
Recipient, the "Peronteau Award", granted to the graduating senior with the highest GPA in the program
Alfie Civility in Leadership Scholar
GPA: 3.98 summa cum laude
EXPERIENCE
Tegna - Program Support Assistant Greensboro, NC, 09/2018 - 05/2019
Provided administrative and instructional support services for faculty, staff, and students.
Assisted in all areas of curriculum and research document management as needed.
Fostered collaborative relationships across programs, departments, and institutions.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Participated in marketing, outreach and other visibility efforts as required.
Managed information flow on behalf of program supervisors using practical and digital organizational systems.
Supported efficient meetings and events by organizing spaces and materials, documenting discussions and distributing meeting notes.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Created PowerPoint presentations for business development purposes.
St. Maryās University - Widening Participation Intern City, STATE, 09/2017 - 12/2017
Assisted Widening Participation (Diversity, Equity, and Inclusion) team in selection, hiring, training and management of incoming Student Ambassador program pool.
Developed and implemented robust informational shortlisting criteria for incoming Student Ambassadors, focusing on DEI applicants.
Participated in program strategy meetings, contributing synthesis and research on admissions, outreach, events, policy, retention, and trajectory.
Developed partnerships with students, staff, and faculty to build awareness, increase support, and share resources.
Maintained program files, records, databases and websites to gather research, prepare, and submit shortlisting criteria.
Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Facilitated development of program structure within classrooms to formulate and implement Experience and Employment in Education (EEE) Module goals.
Facilitated communication between EEE Module student-teachers and St. Mary's faculty Board members.
Dewey's Fair Trade Coffee - General Manager/Lead Operations Supervisor City, STATE, 01/2010 - 01/2013
Oversaw all day to day operations of popular and fast-paced and highly diverse urban neighborhood establishment.
Hired, trained and managed 10+ staff, including development of 3-4 member leadership team, issuing disciplinary action, and conducting performance reviews.
Responsible for implementation, documentation, and oversight of staff misconduct, health and safety matters, and protection of ownership interests in disciplinary and legal matters.
Primary liaison for community outreach including in-store music and art programming, local Farmers Market and youth art education initiatives.
Maintained daily and quarterly financial reports and investigated variances with owners to keep records accurate.
Forged and cultivated productive relationships with community members and potential partners while collaborating with owners to brainstorm new ideas and mitigate issues.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotion.
Trimark SS Kemp - Accounts Coordinator/Project Estimator City, STATE, 01/2006 - 01/2010
Provided start-to finish customer support and service on large and small-scale institutional food service projects.
Program managements, tracked bids, analyzed blueprints, identified specifications, presented proposals, collaborated with internal and external professionals to service completion.
Utilized cost estimation systems to document project information, negotiate costs, create estimates and revise project costs to reflect current data.
Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Maintained extensive knowledge of competitors offerings and presence in assigned territories.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of project management activities.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
AFFILIATIONS
RETHINK: Columbia Public Philosophy Outreach Program
Philosophy of Education Society
Gotham Philosophical Society
US ROWING
ACHIEVEMENTS
US Rowing Masters National Head Race Champion, Women's 8+, 2012
Head of the Charles Competitor, (8+, 4+, 2x) 2010, 2012, 2013, 2016, 2018, 2019
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