Program Support Assistant Resume Example Teachers College, Columbia University

PROGRAM SUPPORT ASSISTANT

Professional Summary

Culturally competent leader with 10+ years of success of focused proficiency in competency-driven and standards-based programs, services, and institutions. Skilled communicator who fosters positive relationships with faculty, staff, administrators, alumni, students, families, and community members. Demonstrated success in working across units and establishing collaborative partnerships. Record of change management, assisting , developing, and maintaining spaces of production. Proficient with Microsoft Office, Google Suite, and social media.

EXPERIENCE

Program Support Assistant, 09/2018 to 05/2019Teachers College, Columbia University - New York, NY

Provided administrative and instructional support services for faculty, staff, and students.
Assisted in all areas of curriculum and research document management as needed.
Fostered collaborative relationships across programs, departments, and institutions.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Participated in marketing, outreach and other visibility efforts as required.
Managed information flow on behalf of program supervisors using practical and digital organizational systems.
Supported efficient meetings and events by organizing spaces and materials, documenting discussions and distributing meeting notes.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Created PowerPoint presentations for business development purposes.

Widening Participation Intern, 09/2017 to 12/2017St. Mary's University - London, England

Assisted Widening Participation (Diversity, Equity, and Inclusion) team in selection, hiring, training and management of incoming Student Ambassador program pool.
Developed and implemented robust informational shortlisting criteria for incoming Student Ambassadors, focusing on DEI applicants.
Participated in program strategy meetings, contributing synthesis and research on admissions, outreach, events, policy, retention, and trajectory.
Developed partnerships with students, staff, and faculty to build awareness, increase support, and share resources.
Maintained program files, records, databases and websites to gather research, prepare, and submit shortlisting criteria.
Evaluated programs and monitored implementation andcompliance with regulations to achieve objectives.
Facilitated development of program structure within classrooms to formulate and implement Experience and Employment in Education (EEE) Module goals.
Facilitated communication between EEE Module student-teachers and St. Mary's faculty Board members.

General Manager/Lead Operations Supervisor, 01/2010 to 01/2013Dewey's Fair Trade Coffee - Shaker Heights, Ohio

Oversaw all day to day operations of popular and fast-paced and highly diverse urban neighborhood establishment.
Hired, trained and managed 10+ staff, including development of 3-4 member leadership team, issuing disciplinary action, and conducting performance reviews.
Responsible for implementation, documentation, and oversight of staff misconduct, health and safety matters, and protection of ownership interests in disciplinary and legal matters.
Primary liaison for community outreach including in-store music and art programming, local Farmers Market and youth art education initiatives.
Maintained daily and quarterly financial reports and investigated variances with owners to keep records accurate.
Forged and cultivated productive relationships with community members and potential partners while collaborating with owners to brainstorm new ideas and mitigate issues.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotion.

Accounts Coordinator/Project Estimator, 01/2006 to 01/2010Trimark SS Kemp - Cleveland, Ohio

Provided start-to finish customer support and service on large and small-scale institutional food service projects.
Program managements, tracked bids, analyzed blueprints, identified specifications, presented proposals, collaborated with internal and external professionals to service completion.
Utilized cost estimation systems to document project information, negotiate costs, create estimates and revise project costs to reflect current data.
Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Maintained extensive knowledge of competitors offerings and presence in assigned territories.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of project management activities.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

AFFILIATIONS

RETHINK: Columbia Public Philosophy Outreach Program
Philosophy of Education Society
Gotham Philosophical Society
US ROWING

Skills

School Operations, Program, and Team Leadership
Staff Supervision, Training, and Development
Student and Peer Tutoring, Mentoring, and Coaching

Analytical Research and Process Improvement
Financial Oversight

EDUCATION

M.A., Philosophy And Education, 05/2020

TEACHERS COLLEGE, COLUMBIA UNIVERSITY - New York, NY

Thesis: “Rousseau in Twilight: Conjuring Noetic Pedagogy from the Periphery”
Elected to Graduate Student Council for the Philosophy and Education Program in 2019
GPA: 3.95

B.A., Sociology, 06/2018

SEATTLE UNIVERSITY - Seattle, WA

Recipient, the "Peronteau Award", granted to the graduating senior with the highest GPA in the program
Alfie Civility in Leadership Scholar
GPA: 3.98 summa cum laude

PUBLICATIONS

Meakin, Dian. 2017. “Collective Love and the Politics of Othering”, Seattle University Undergraduate Research Journal, Vol. 01, Article 7.

PRESENTATIONS

2019 Rousseau in Twilight: A Botany of the Soul . 42nd Annual World Phenomenology Conference. Harvard University, Cambridge, MA, June, 2019; Understanding Value VIII, University of Sheffield, Western Bank, United Kingdom, July, 2019; GSCOPE Conference, Philosophy & Education, Loyola University, Chicago, IL July 2019
2018 Conceptualizing Political Forgiveness. Pacific University 22nd Annual Undergraduate Philosophy Conference. Portland, OR
2018 Seattle University: Changing Perspectives and Developing Greatness. College of Arts and Sciences Community College Forum, Seattle, WA
2017 Conquering Babel: Educating for Human Excellence. Seattle University Annual Ethics of Civility Alfie Scholar Conference. Seattle, WA
2017 Beneath the Stain of Time…Forgiveness as a Political Action. Seattle University Annual Philosophy Conference. Seattle, WA

ACHIEVEMENTS

US Rowing Masters National Head Race Champion, Women's 8+, 2012
Head of the Charles Competitor, (8+, 4+, 2x) 2010, 2012, 2013, 2016, 2018, 2019

Resume Overview

Companies Worked For:

Teachers College, Columbia University
St. Mary's University
Dewey's Fair Trade Coffee
Trimark SS Kemp

School Attended

TEACHERS COLLEGE, COLUMBIA UNIVERSITY
SEATTLE UNIVERSITY

Job Titles Held:

Program Support Assistant
Widening Participation Intern
General Manager/Lead Operations Supervisor
Accounts Coordinator/Project Estimator

Degrees

M.A. , Philosophy And Education 05/2020
B.A. , Sociology 06/2018

Program Support Assistant Resume Example

Resume Score: 80%

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