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Program Support Assistant Resume Example

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PROGRAM SUPPORT ASSISTANT
Summary
Quality-focused professional committed to approaching administrative tasks with tenacity and attention to detail Skilled in managing projects. I will be a vital team member and display the TEAM CONCEPT with any organization or service.
Highlights
  • 40-WPM typing speed
  • MS Office, EXCEL
Accomplishments
  • 12/2014 Veterans Canteen Service Employee of the Month
  • 03/2015 Veterans Canteen Service Cash Award - Excellent Inventory
  • 3 CIA's Veterans Canteen Service.
Experience
Program Support Assistant09/2015 － CurrentCompany NameCity, State
  • Manages and process dental prescriptions using coding to include the type of prosthesis requested and the products needed to complete prosthesis.
  • Manages the retrieval, packaging and shipping of completed prosthesis.
  • Uses CDL automated database systems to input completion data to close out and invoice case for billing.
  • Manages and files prescriptions and work tickets to ensure easy retrieval of any needed documents.
  • Prepares reports and retrieves data regarding workload, inventory, etc.
  • Works independently and handles problems using established guidelines, standard operation procedures.
  • Manages supplies needed for the shipping department.
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Operations Clerk, Lead07/2015 － 09/2015Company NameCity, State
  • Managed and maintained controls requisitions, accounts for and secures all cash stored in safe as well as all safe transactions involving petty cash, change funds, withdrawals of funds, coupon transactions, accounts receivable ledger actions etc.
  • Supervised and analyzed receipts of funds on a daily basis by conducting unannounced cash register reconciliations, Spooled and managed the cashier reports to reflect overages and shortages, and analyzing cash register tapes to see if there are any unusual transactions to include unusual amounts of voids.
  • Analyzed and investigates and resolves discrepancies, insuring that all accounts are balanced prior to transmittal to VCS Finance Center.
  • Created and prepared correspondences for canteen chief/supervisory personnel as required.
  • Managed and supervised canteen office files in accordance with established file plans.
  • Managed and aggregated the completion of reports and actions with established suspense dates for recurring reports/correspondence.
  • Supervised and managed the TEAM concept Manages the daily operations of all office duties to include the employee payroll deduction program, ASR (Automated System Report) and vending as directed.
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  • Managed and supervised the automation and reports for primary designated (Timekeeper).
Cashier Lead04/2014 － 06/2015Company NameCity, State
  • Supervised and created a matrix for all of the cashier's daily breaks and scheduling for the service.
  • Managed and authorized returns, exchanges, check authorization, merchandise credits and discretion on discounts.
  • Managed and implemented the preparations of deposits, ensuring at the beginning and end of shift that cashiers are correct on their drawers.
  • Managed and supervised the systematic process of being proactive for the front end registers are clean and orderly and customer friendlily at all times.
  • Trained new employees and cross-trained other associates.
  • Managed and supervised all associates were in compliance with company policies, procedures and practices to include supporting VCS loss prevention efforts.
Cashier09/2013 － 04/2014Company NameCity, State
  • Managed the accounts receivable ledgers to collected and reconciled payments by accepting cash, check, or charge payments from customers; making change for cash customers Managed and balanced cash drawer by counting cash at beginning and end of work shift Processed and discounted purchases by redeeming coupons.
  • Analyzed and verified credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
  • Managed and balanced cash drawer by counting cash at beginning and end of work shift.
  • Maintained and managed checkout operations by following policies and procedures; reporting needed changes.
  • Maintained and supervised safe and clean working environment by complying with procedures, rules, and regulations.
  • Maintained the initiative and contributed to team concept effort by accomplishing related results as needed.
Assistant Store Manager01/2007 － 01/2010Company NameCity, State
  • Key Team player in supporting store manager by working directly with shift supervisors to meet the daily operations goals.
  • Developed and mentored shift supervisors to be to train and motivate their team members to achieve daily goals.
  • Maintained a constant positive communication with customers to understand their needs and the community needs.
  • Rewarded team members for their achievements.
  • Prepared and conducted performance evaluations with all team members.
Shift Supervisor01/2010 － 02/2011Company NameCity, State
  • Organized and supervised word of assigned personnel.
  • Maintained and procured the systematic procurement process for all inventory control.
  • Managed and organized the ordering of supplies and products as needed.
  • Managed and supervised the I CARE concept with handling all customer's issues and complaints.
  • Supervised and managed all stockroom activity to include receiving merchandise from vendors.
Information Manager01/2003 － 01/2005Company NameCity, State
  • Provided information flow by processing, controlling, and distributing mail.
  • Operated information systems to create, collect, use, access, disseminate, maintain, and.
  • disposing of information.
Administration Support Clerk01/2002 － 01/2003Company NameCity, State
  • Prepared and processed recommendations for awards.
  • Prepared, updated, and coordinated requests for evaluations.
  • Prepared and monitored request for promotions.
Education
presentB.S:American Intercontinental University - Criminal JusticeCity, StateCriminal Justice
Currently in School
Skills
accounts receivable, automation, cash register, cashier, Excellent Communication, concept, credit, Customer Service, Database Management, faxing, filing, Finance, funds, information systems, inventory control, ledger, loss prevention, access, mail, MS Office, Office, word, payroll, personnel, policies, procurement, receiving, recording, reporting, scheduling, store manager, supervisory, Team Player, phones, Phone Etiquette, typing speed, 40-WPM
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Resume Overview

School Attended

  • American Intercontinental University
  • Currently in School

Job Titles Held:

  • Program Support Assistant
  • Operations Clerk, Lead
  • Cashier Lead
  • Cashier
  • Assistant Store Manager
  • Shift Supervisor
  • Information Manager
  • Administration Support Clerk

Degrees

  • present B.S : American Intercontinental University - Criminal Justice
    Currently in School

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