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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Skills
  • Program files maintenance
  • Analytical research
  • Filing and data archiving
  • Advanced MS Office Suite
  • 48 WPM typing speed
  • QuickBooks expert
  • Business administration
  • Report analysis
  • Records management
  • Schedule Management
  • Multitasking abilities
  • Project Management
  • Computer skills
  • Data management
  • Interpersonal Communication
  • Analytical skills
  • Planning and Coordination
  • Customer Service
  • Training & Development
Work History
06/2021 to Current
Social Services Assistant Veterans Health Administration , ,

SOCIAL SERVICE ASSISTANT 09/2021 to Current

Department of Veterans Affairs | Orlando, FL

· Assists in implementing triage telephone services to callers on a national level.

· Provide support for the identification for Veterans families and Veterans at high risk or burden and stress.


  • Coordinates enhanced care as indicated with Supervisory Health Science Specialist, and Program Management guidance.
  • Functions as a point of contact for the VCL Responders, national outside emergency services and national VA contacts.
  • Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency assistance or contact in formation to Veterans.
  • Relay mental health assessment in formation as well as problem solving to locate Veterans using various internet resources as well as location resources.
  • Directly negotiates assistance for Veterans by relaying pertinent facts, important circumstances, such as whether the Veteran has a gun or is displaying threatening behavior, etc.
  • Contacts Suicide Prevention Coordinators nationally through written correspondence and telephone calls.
  • Conducts follow-up chart checks to ensure Veterans' consults are not lost in transition to local VA’s.
  • Present real time reports to Crisis Responders and Supervisory Health Science Specialist of the Crisis Line/Call Center as required ensuring Veterans receive proper emergency intervention in any location in the country and abroad.
  • Prepares and maintains case records in accordance with established guidelines.
09/2018 to 06/2021
Program Support Assistant Trump Hotel Collection Washington, DC,
  • Collects analyze, and prepares data for processing, including over 300 refund reviews and insurance payments to accounts.
02/2015 to 09/2018
Security Assistant G4s , ,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
08/2012 to 02/2015
Loss Prevention Officer United States Navy City, STATE,
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Answer alarms and investigate disturbances.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
  • Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
  • Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
12/2010 to 07/2012
Custom Protection Officer Company Name City, State,
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Answer alarms and investigate disturbances.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
  • Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
  • Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
09/1990 to 10/2010
Navigation Officer/Military Police Officer Company Name City, State,
  • Record in ships' logs data such as weather conditions and distances traveled.
  • Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of departmental records.
  • Explain police operations to subordinates to assist them in performing their job duties.
  • Cooperate with court personnel and officials from other law enforcement agencies and testify in court as necessary.
  • Review contents of written orders to ensure adherence to legal requirements.
  • Investigate and resolve personnel problems within organization and charges of misconduct against staff.
  • Direct collection, preparation, and handling of evidence and personal property of prisoners.
  • Inform personnel of changes in regulations and policies, implications of new or amended laws, and new techniques of police work.
  • Train staff in proper police work procedures.
  • Monitor and evaluate the job performance of subordinates, and authorize promotions and transfers.
  • Prepare work schedules and assign duties to subordinates.
  • Discipline staff for violation of department rules and regulations.
  • Develop, implement and revise departmental policies and procedures.
  • Inspect facilities, supplies, vehicles, and equipment to ensure conformance to standards.
  • Requisition and issue equipment and supplies.
  • Prepare news releases and respond to police correspondence.
  • Direct release or transfer of prisoners.
  • Prepare budgets and manage expenditures of department funds.
  • Maintain government-issued certifications, as required.
  • Stand by wheels when ships are on automatic pilot and verify accuracy of courses, using magnetic compasses.
  • Steer ships under the direction of commanders or navigating officers or direct helmsmen to steer, following designated courses.
Education
Expected in
B.S: Criminal Justice Candidate
Keiser University - Orlando, FL
GPA:
Expected in
B.S: Interdisciplinary Studies
ECPI UNIVERSITY - NEWPORT NEWS, VA
GPA:

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Resume Overview

School Attended

  • Keiser University
  • ECPI UNIVERSITY

Job Titles Held:

  • Social Services Assistant
  • Program Support Assistant
  • Security Assistant
  • Loss Prevention Officer
  • Custom Protection Officer
  • Navigation Officer/Military Police Officer

Degrees

  • B.S
  • B.S

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