Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
Program files maintenance
Analytical research
Filing and data archiving
Advanced MS Office Suite
48 WPM typing speed
QuickBooks expert
Business administration
Report analysis
Records management
Schedule Management
Multitasking abilities
Project Management
Computer skills
Data management
Interpersonal Communication
Analytical skills
Planning and Coordination
Customer Service
Training & Development
Work History
06/2021 to Current
Social Services AssistantVeterans Health Administration – , ,
SOCIAL SERVICE ASSISTANT09/2021 to Current
Department of Veterans Affairs | Orlando, FL
· Assists in implementing triage telephone services to callers on a national level.
· Provide support for the identification for Veterans families and Veterans at high risk or burden and stress.
Coordinates enhanced care as indicated with Supervisory Health Science Specialist, and Program Management guidance.
Functions as a point of contact for the VCL Responders, national outside emergency services and national VA contacts.
Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency assistance or contact in formation to Veterans.
Relay mental health assessment in formation as well as problem solving to locate Veterans using various internet resources as well as location resources.
Directly negotiates assistance for Veterans by relaying pertinent facts, important circumstances, such as whether the Veteran has a gun or is displaying threatening behavior, etc.
Contacts Suicide Prevention Coordinators nationally through written correspondence and telephone calls.
Conducts follow-up chart checks to ensure Veterans' consults are not lost in transition to local VA’s.
Present real time reports to Crisis Responders and Supervisory Health Science Specialist of the Crisis Line/Call Center as required ensuring Veterans receive proper emergency intervention in any location in the country and abroad.
Prepares and maintains case records in accordance with established guidelines.
09/2018 to 06/2021
Program Support AssistantTrump Hotel Collection – Washington, DC,
Collects analyze, and prepares data for processing, including over 300 refund reviews and insurance payments to accounts.
02/2015 to 09/2018
Security AssistantG4s – , ,
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
08/2012 to 02/2015
Loss Prevention OfficerUnited States Navy – City, STATE,
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
12/2010 to 07/2012
Custom Protection OfficerCompany Name – City, State,
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
09/1990 to 10/2010
Navigation Officer/Military Police OfficerCompany Name – City, State,
Record in ships' logs data such as weather conditions and distances traveled.
Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of departmental records.
Explain police operations to subordinates to assist them in performing their job duties.
Cooperate with court personnel and officials from other law enforcement agencies and testify in court as necessary.
Review contents of written orders to ensure adherence to legal requirements.
Investigate and resolve personnel problems within organization and charges of misconduct against staff.
Direct collection, preparation, and handling of evidence and personal property of prisoners.
Inform personnel of changes in regulations and policies, implications of new or amended laws, and new techniques of police work.
Train staff in proper police work procedures.
Monitor and evaluate the job performance of subordinates, and authorize promotions and transfers.
Prepare work schedules and assign duties to subordinates.
Discipline staff for violation of department rules and regulations.
Develop, implement and revise departmental policies and procedures.
Inspect facilities, supplies, vehicles, and equipment to ensure conformance to standards.
Requisition and issue equipment and supplies.
Prepare news releases and respond to police correspondence.
Direct release or transfer of prisoners.
Prepare budgets and manage expenditures of department funds.
Maintain government-issued certifications, as required.
Stand by wheels when ships are on automatic pilot and verify accuracy of courses, using magnetic compasses.
Steer ships under the direction of commanders or navigating officers or direct helmsmen to steer, following designated courses.
Education
Expected in
B.S: Criminal Justice Candidate Keiser University - Orlando, FL GPA:
Expected in
B.S: Interdisciplinary Studies ECPI UNIVERSITY - NEWPORT NEWS, VA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
