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Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
- Program files maintenance
- Analytical research
- Filing and data archiving
- Advanced MS Office Suite
- 48 WPM typing speed
- QuickBooks expert
- Business administration
- Report analysis
- Records management
- Schedule Management
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- Multitasking abilities
- Project Management
- Computer skills
- Data management
- Interpersonal Communication
- Analytical skills
- Planning and Coordination
- Customer Service
- Training & Development
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06/2021 to Current Social Services Assistant Veterans Health Administration – , ,
SOCIAL SERVICE ASSISTANT 09/2021 to Current
Department of Veterans Affairs | Orlando, FL
· Assists in implementing triage telephone services to callers on a national level.
· Provide support for the identification for Veterans families and Veterans at high risk or burden and stress.
- Coordinates enhanced care as indicated with Supervisory Health Science Specialist, and Program Management guidance.
- Functions as a point of contact for the VCL Responders, national outside emergency services and national VA contacts.
- Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency assistance or contact in formation to Veterans.
- Relay mental health assessment in formation as well as problem solving to locate Veterans using various internet resources as well as location resources.
- Directly negotiates assistance for Veterans by relaying pertinent facts, important circumstances, such as whether the Veteran has a gun or is displaying threatening behavior, etc.
- Contacts Suicide Prevention Coordinators nationally through written correspondence and telephone calls.
- Conducts follow-up chart checks to ensure Veterans' consults are not lost in transition to local VA’s.
- Present real time reports to Crisis Responders and Supervisory Health Science Specialist of the Crisis Line/Call Center as required ensuring Veterans receive proper emergency intervention in any location in the country and abroad.
- Prepares and maintains case records in accordance with established guidelines.
09/2018 to 06/2021 Program Support Assistant Trump Hotel Collection – Washington, DC,
- Collects analyze, and prepares data for processing, including over 300 refund reviews and insurance payments to accounts.
02/2015 to 09/2018 Security Assistant G4s – , ,
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
08/2012 to 02/2015 Loss Prevention Officer United States Navy – City, STATE,
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Answer alarms and investigate disturbances.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
12/2010 to 07/2012 Custom Protection Officer Company Name – City, State,
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Answer alarms and investigate disturbances.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
09/1990 to 10/2010 Navigation Officer/Military Police Officer Company Name – City, State,
- Record in ships' logs data such as weather conditions and distances traveled.
- Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of departmental records.
- Explain police operations to subordinates to assist them in performing their job duties.
- Cooperate with court personnel and officials from other law enforcement agencies and testify in court as necessary.
- Review contents of written orders to ensure adherence to legal requirements.
- Investigate and resolve personnel problems within organization and charges of misconduct against staff.
- Direct collection, preparation, and handling of evidence and personal property of prisoners.
- Inform personnel of changes in regulations and policies, implications of new or amended laws, and new techniques of police work.
- Train staff in proper police work procedures.
- Monitor and evaluate the job performance of subordinates, and authorize promotions and transfers.
- Prepare work schedules and assign duties to subordinates.
- Discipline staff for violation of department rules and regulations.
- Develop, implement and revise departmental policies and procedures.
- Inspect facilities, supplies, vehicles, and equipment to ensure conformance to standards.
- Requisition and issue equipment and supplies.
- Prepare news releases and respond to police correspondence.
- Direct release or transfer of prisoners.
- Prepare budgets and manage expenditures of department funds.
- Maintain government-issued certifications, as required.
- Stand by wheels when ships are on automatic pilot and verify accuracy of courses, using magnetic compasses.
- Steer ships under the direction of commanders or navigating officers or direct helmsmen to steer, following designated courses.
Expected in B.S: Criminal Justice Candidate
Keiser University - Orlando, FL
GPA:
Expected in B.S: Interdisciplinary Studies
ECPI UNIVERSITY - NEWPORT NEWS, VA
GPA:
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