Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Appointment scheduling
  • Memo preparation
  • Strong problem solver
  • Professional and mature
  • Proper phone etiquette
  • Articulate and well-spoken
  • Social media knowledge
  • Excel spreadsheets
  • Travel administration
  • Meeting planning
  • Database management
  • Business correspondence
  • Administrative support specialist
  • Appointment setting
Experience
10/2017 to Current Program Support Assistant Department Of Veterans Affairs | Lake City, FL,
  • Provide administrative and program support duties performed in the following areas, Psychology, Social Work, Psychiatry, PTSD Trauma and Day Treatment in Mental Health Service
  • Responsible for scheduling appointments and meetings, maintaining calendars, preparing correspondence and reports
  • Served as a liaison in a variety of situations requiring coordination with other Medical Center staff outside of mental health services, VISN and VHA staff and contacts outside of the organization
  • Maintained record of program specific data to track suspense on items such as program development milestones, expenditures, compliance status, staff workload capture, performance measures, and patient flow
  • Responsible for credentialing tracking, Training (to include PMDB, 5150, BLS/ACLS), and Certifications
  • TMS Administrator - manage employee training certifications and attendance
  • New employee Coordinator and responsible for employee competency folder compliance
  • Primary Timekeeper for mental health service
  • Check voice messages of staff call out/patient calls
  • Answers multi phone lines
  • Schedule, cancel, and blocks provider clinics
  • Track Tour of Duty Changes
  • Maintain and revise the office filing when necessary
  • Appointed mental health service reservation concierge
  • Manage the day-to-day administration of the administrative office in mental health service, business practices, procedure in healthcare a setting, prepare reports for timekeeping and employee education
  • Responsible for distribution of OPPE clinical chart reviews for MHS psychiatry, as well as the selection of clinical encounters to be reviewed, and tracking of chart reviews
  • Coordinated meeting and event logistics for senior management, including executives and board of directors
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
  • Collaborated with other administrative team members, human resources and finance department on special projects and events
  • Managed sensitive information with discretion while providing administrative support to executive teams
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations
08/2016 to 10/2017 Medical Support Assistant Department Of Defense | Reno, NV,
  • Primary mammogram and ultrasound scheduler
  • Assisted with daily operations in the walk-in ultrasound clinic, including scheduling, check-in, and informing the patient of their ultrasound order
  • Knowledgeable in EHR and medical scheduling systems within the VA
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Maintained the front desk and reception area in a neat and organized fashion
  • Obtained information by contacting appropriate personnel or patients
  • Pulled patient charts for upcoming appointments
  • Maintained complete confidentiality in accordance with organization and legal requirements
  • Purged outdated files
  • Conceptualized and implemented new and more efficient filing system
  • Maintained 100% compliance with all hospital and government regulations Managed incoming and outgoing calls for busy medical office
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Communicated pertinent information and potential problems to physicians and nurses.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Scheduled appointments for patients via phone and in person.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
03/2015 to 08/2016 Front Office Medical Assistant Concentra | Columbia, SC,
  • Scheduled PET/CT exams for patients
  • Recorded and filed patient data and medical records
  • Followed strict guidelines for ROI
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness per services rendered
  • Scheduled patient appointments via INTERGY
  • Completed registration quickly and cordially for all new patients
  • Monitored shared email in-boxes ensured inquiries were addressed.
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
  • Confirmed patient information and collected copays
  • Communicated with medical transcriptionists regarding patient medical records
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as focal point of contact for all outside vendors needing to gain access to the building
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Facilitated working relationships with co-tenants and building management.
  • Organized files, faxed reports and scanned documents
  • Managed daily office operations and maintenance of equipment
  • Directed patient flow during practice hours, minimizing patient wait time
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Knowledgeable of PACS system and the process of uploading and loading of patient images from multiple modalities.
  • Experience with McKesson and Cerner systems for accessing patient information and registering/closing encounters.
  • Responsible for daily ordering of F18 FDG and F18 Sodium Fluoride doses and ensuring the proper calibration for each radiation dose.
09/2014 to 08/2016 Medical Support Assistant Department Of Defense | Saint Petersburg, FL,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Checked in patients for X-Ray and ultrasound exams.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Scheduled appointments for patients via phone and in person.
  • Kept facility stocked with necessary supplies, equipment and instruments.
Education and Training
Expected in 09/2021 Master of Science | Public Health Trident University, Cypress, California , GPA:
  • 4.0 GPA
  • Completed coursework in scholarly writing in health sciences
Expected in 02/2020 Bachelor of Science | Healthcare Adminisitration And Public Health Trident University International, Cypress, CA GPA:

GPA: 3.2

  • Completed coursework in health communication and advocacy, essentials of public health, introduction to epidemiology, health promotion and disease prevention, introduction to health statistics, introduction to legal and ethical aspects of healthcare, management of health programs, cross-cultural health perspectives, health behavior, healthcare delivery systems, topics in healthcare policy, global health and health policy, healthcare finance, perspectives in community health education, senior capstone in public health
Expected in 09/2016 Associate of Science | Medical Office Management Allied American University, Laguna Hills, CA GPA:

GPA: 3.8

  • Magna cum laude graduate
Expected in 09/2009 Associate of Science | Culinary Arts The Art Insitute of California - San Diego, San Diego, CA, GPA:
  • 3.7 GPA
  • Magna cum laude graduate
Websites, Portfolios, Profiles
  • www.linkedin.com/in/JessicaClaire

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Trident University
  • Trident University International
  • Allied American University
  • The Art Insitute of California - San Diego

Job Titles Held:

  • Program Support Assistant
  • Medical Support Assistant
  • Front Office Medical Assistant
  • Medical Support Assistant

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: