program support assistant resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Appointment scheduling
Memo preparation
Strong problem solver
Professional and mature
Proper phone etiquette
Articulate and well-spoken
Social media knowledge
Excel spreadsheets
Travel administration
Meeting planning
Database management
Business correspondence
Administrative support specialist
Appointment setting
Education and Training
Trident UniversityCypress, California , Expected in 09/2021 ā āMaster of Science:Public Health - GPA:
4.0 GPA
Completed coursework in scholarly writing in health sciences
Trident University InternationalCypress, CAExpected in 02/2020 ā āBachelor of Science:Healthcare Adminisitration And Public Health - GPA:
GPA: 3.2
Completed coursework in health communication and advocacy, essentials of public health, introduction to epidemiology, health promotion and disease prevention, introduction to health statistics, introduction to legal and ethical aspects of healthcare, management of health programs, cross-cultural health perspectives, health behavior, healthcare delivery systems, topics in healthcare policy, global health and health policy, healthcare finance, perspectives in community health education, senior capstone in public health
Allied American UniversityLaguna Hills, CAExpected in 09/2016 ā āAssociate of Science:Medical Office Management - GPA:
GPA: 3.8
Magna cum laude graduate
The Art Insitute of California - San DiegoSan Diego, CA, Expected in 09/2009 ā āAssociate of Science:Culinary Arts - GPA:
3.7 GPA
Magna cum laude graduate
Experience
Department Of Veterans Affairs - Program Support Assistant Lake City, FL, 10/2017 - Current
Provide administrative and program support duties performed in the following areas, Psychology, Social Work, Psychiatry, PTSD Trauma and Day Treatment in Mental Health Service
Responsible for scheduling appointments and meetings, maintaining calendars, preparing correspondence and reports
Served as a liaison in a variety of situations requiring coordination with other Medical Center staff outside of mental health services, VISN and VHA staff and contacts outside of the organization
Maintained record of program specific data to track suspense on items such as program development milestones, expenditures, compliance status, staff workload capture, performance measures, and patient flow
Responsible for credentialing tracking, Training (to include PMDB, 5150, BLS/ACLS), and Certifications
TMS Administrator - manage employee training certifications and attendance
New employee Coordinator and responsible for employee competency folder compliance
Primary Timekeeper for mental health service
Check voice messages of staff call out/patient calls
Answers multi phone lines
Schedule, cancel, and blocks provider clinics
Track Tour of Duty Changes
Maintain and revise the office filing when necessary
Appointed mental health service reservation concierge
Manage the day-to-day administration of the administrative office in mental health service, business practices, procedure in healthcare a setting, prepare reports for timekeeping and employee education
Responsible for distribution of OPPE clinical chart reviews for MHS psychiatry, as well as the selection of clinical encounters to be reviewed, and tracking of chart reviews
Coordinated meeting and event logistics for senior management, including executives and board of directors
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
Collaborated with other administrative team members, human resources and finance department on special projects and events
Managed sensitive information with discretion while providing administrative support to executive teams
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations
Department Of Defense - Medical Support Assistant Reno, NV, 08/2016 - 10/2017
Primary mammogram and ultrasound scheduler
Assisted with daily operations in the walk-in ultrasound clinic, including scheduling, check-in, and informing the patient of their ultrasound order
Knowledgeable in EHR and medical scheduling systems within the VA
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Maintained the front desk and reception area in a neat and organized fashion
Obtained information by contacting appropriate personnel or patients
Pulled patient charts for upcoming appointments
Maintained complete confidentiality in accordance with organization and legal requirements
Purged outdated files
Conceptualized and implemented new and more efficient filing system
Maintained 100% compliance with all hospital and government regulations Managed incoming and outgoing calls for busy medical office
Answered telephone calls, recording accurate messages and relaying to designated staff.
Communicated pertinent information and potential problems to physicians and nurses.
Verified accurate patient demographic and insurance information to enter into electronic medical system.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Scheduled appointments for patients via phone and in person.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Kept facility stocked with necessary supplies, equipment and instruments.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Concentra - Front Office Medical Assistant Columbia, SC, 03/2015 - 08/2016
Scheduled PET/CT exams for patients
Recorded and filed patient data and medical records
Followed strict guidelines for ROI
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness per services rendered
Scheduled patient appointments via INTERGY
Completed registration quickly and cordially for all new patients
Monitored shared email in-boxes ensured inquiries were addressed.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
Confirmed patient information and collected copays
Communicated with medical transcriptionists regarding patient medical records
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Maintained the front desk and reception area in a neat and organized fashion.
Served as focal point of contact for all outside vendors needing to gain access to the building
Made copies, sent faxes and handled all incoming and outgoing correspondence
Facilitated working relationships with co-tenants and building management.
Organized files, faxed reports and scanned documents
Managed daily office operations and maintenance of equipment
Directed patient flow during practice hours, minimizing patient wait time
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
Knowledgeable of PACS system and the process of uploading and loading of patient images from multiple modalities.
Experience with McKesson and Cerner systems for accessing patient information and registering/closing encounters.
Responsible for daily ordering of F18 FDG and F18 Sodium Fluoride doses and ensuring the proper calibration for each radiation dose.
Department Of Defense - Medical Support Assistant Saint Petersburg, FL, 09/2014 - 08/2016
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Checked in patients for X-Ray and ultrasound exams.
Verified accurate patient demographic and insurance information to enter into electronic medical system.
Scheduled appointments for patients via phone and in person.
Kept facility stocked with necessary supplies, equipment and instruments.
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