Program Support Assistant Resume Example Child Care Aware Of Washington

PROGRAM SUPPORT ASSISTANT

Professional Summary

Highly skilled and reliable Administrative Assistant with 4 years of progressively responsible experience in office administration. Known for partnering with program staff to manage team projects and tasks, organizing processes to maximize team efficiency, and promoting collaborative and positive team and agency relationships. Proficient in managing daily office functions.

Skills

Meeting and conference call arrangements, minutes, and technical supports, both in person and virtually
Travel arrangements and coordination utilizing state procedures
Maintenance of program files and procedures
Multi-line phone proficiency
Scheduling and calendar management
Demonstrated knowledge of of standard office administrative practices and procedures
Project and event planning
Office administration and management
Kay stakeholder relations and communications

Office supply maintenance
Professional telephone demeanor
Complaint resolution
MS Office and computer proficiency
Strong attention to detail, problem-solving, and organizational skills
Ability to be flexible and adapt to an ever-changing program with an ability to handle multiple requests and prioritize effectively
Able to work independently on projects and collaborate as a string team member
Dedicated to building and supporting positive teamwork
Collaborative work style, with positive, customer-oriented relationships with staff and partners

Work History

Program Support AssistantChild Care Aware Of Washington - Tacoma, Washington09/2016 - Current

Provided logistical support for programs, meetings and events, including room reservations, agenda and materials preparation and calendar maintenance
Provided technical support for webinars and conference calls
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Program Team
Worked with Program Team to initiate new projects and assist in various processes
Contributed to smooth business operations by planning and organizing meetings, including in-person and virtual
Responded to emails and other correspondence to facilitate communication and enhance business processes
Prepared packages for shipment and pickup for prompt delivery to customers
Monitored Director of Early Learning's work calendar and scheduled appointments, meetings and travel
Supported Director of Early Learning through personal document management, calendar organization and preparation for meetings
Developed and updated spreadsheets and databases to track, analyze and report on regional performance and onboarding data
Supported efficient meetings by organizing spaces and materials, documenting discussions and action items, and distributing meeting notes
Sorted and distributed office mail
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the Program Team
Coordinated travel arrangements, including booking airfare, hotel and ground transportation, utilizing state policies and procedures
Offered departmental and agency-wide administrative support
Coached new employees on administrative procedures
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Organized weekly Program Team meetings by generating agendas, organizing spaces and materials, documenting discussions and action items, and distributing meeting notes

Joy Program DirectorFircrest Presbyterian Church - Fircrest, WA02/2015 - Current

Drafting and implementing weekly curriculum in engaging, creative, and age-appropriate ways
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Coordination, planning, and implementation of children and family programs, events, and outreach

Customer Service RepresentativeComprehensive Life Resources - Tacoma, WA09/2014 - 09/2016

Provided primary customer support to internal and external customers in fast-paced environment
Recommended mental health options to clients, thoroughly explaining details of each option
Scheduled client appointments for team of 20 or more mental health professionals
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors
Coached new employees on administrative procedures
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Identified and implemented changes to existing processes to improve accuracy, efficiency and responsiveness in order to maximize office efficiency
Executed record filing system to improve document organization and management

Education

Some College (No Degree): Early Childhood EducationAshworth College - Norcross, GA

BA in Progress, Estimated Graduation 2020

Associate of Arts: Elementary EducationTacoma Community College - Tacoma, WA06/2011

Certifications

Completion of 48 hours of Project Management Fundamentals training.

Resume Overview

Companies Worked For:

Child Care Aware Of Washington
Fircrest Presbyterian Church
Comprehensive Life Resources

School Attended

Ashworth College
Tacoma Community College

Job Titles Held:

Program Support Assistant
Joy Program Director
Customer Service Representative

Degrees

Some College (No Degree) : Early Childhood Education
Associate of Arts : Elementary Education

Program Support Assistant Resume Example

Resume Score: 80%

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