Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly skilled and reliable Administrative Assistant with 4 years of progressively responsible experience in office administration. Known for partnering with program staff to manage team projects and tasks, organizing processes to maximize team efficiency, and promoting collaborative and positive team and agency relationships. Proficient in managing daily office functions.

Skills
  • Meeting and conference call arrangements, minutes, and technical supports, both in person and virtually
  • Travel arrangements and coordination utilizing state procedures
  • Maintenance of program files and procedures
  • Multi-line phone proficiency
  • Scheduling and calendar management
  • Demonstrated knowledge of of standard office administrative practices and procedures
  • Project and event planning
  • Office administration and management
  • Kay stakeholder relations and communications
  • Office supply maintenance
  • Professional telephone demeanor
  • Complaint resolution
  • MS Office and computer proficiency
  • Strong attention to detail, problem-solving, and organizational skills
  • Ability to be flexible and adapt to an ever-changing program with an ability to handle multiple requests and prioritize effectively
  • Able to work independently on projects and collaborate as a string team member
  • Dedicated to building and supporting positive teamwork
  • Collaborative work style, with positive, customer-oriented relationships with staff and partners

Work History
Program Support Assistant, 09/2016 - Current
Department Of Homeland Security Kahului, HI,
  • Provided logistical support for programs, meetings and events, including room reservations, agenda and materials preparation and calendar maintenance
  • Provided technical support for webinars and conference calls
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Program Team
  • Worked with Program Team to initiate new projects and assist in various processes
  • Contributed to smooth business operations by planning and organizing meetings, including in-person and virtual
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Prepared packages for shipment and pickup for prompt delivery to customers
  • Monitored Director of Early Learning's work calendar and scheduled appointments, meetings and travel
  • Supported Director of Early Learning through personal document management, calendar organization and preparation for meetings
  • Developed and updated spreadsheets and databases to track, analyze and report on regional performance and onboarding data
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and action items, and distributing meeting notes
  • Sorted and distributed office mail
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the Program Team
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation, utilizing state policies and procedures
  • Offered departmental and agency-wide administrative support
  • Coached new employees on administrative procedures
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Organized weekly Program Team meetings by generating agendas, organizing spaces and materials, documenting discussions and action items, and distributing meeting notes
Joy Program Director, 02/2015 - Current
Novant Health Shallotte, NC,
  • Drafting and implementing weekly curriculum in engaging, creative, and age-appropriate ways
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement
  • Coordination, planning, and implementation of children and family programs, events, and outreach
Customer Service Representative, 09/2014 - 09/2016
Comprehensive Life Resources City, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Recommended mental health options to clients, thoroughly explaining details of each option
  • Scheduled client appointments for team of 20 or more mental health professionals
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors
  • Coached new employees on administrative procedures
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Identified and implemented changes to existing processes to improve accuracy, efficiency and responsiveness in order to maximize office efficiency
  • Executed record filing system to improve document organization and management
Education
: Early Childhood Education, Expected in
-
Ashworth College - Norcross, GA
GPA:

BA in Progress, Estimated Graduation 2020

Associate of Arts: Elementary Education, Expected in 06/2011
-
Tacoma Community College - Tacoma, WA
GPA:
Certifications

Completion of 48 hours of Project Management Fundamentals training.

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Resume Overview

School Attended

  • Ashworth College
  • Tacoma Community College

Job Titles Held:

  • Program Support Assistant
  • Joy Program Director
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • Associate of Arts

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