Highly skilled and reliable Administrative Assistant with 4 years of progressively responsible experience in office administration. Known for partnering with program staff to manage team projects and tasks, organizing processes to maximize team efficiency, and promoting collaborative and positive team and agency relationships. Proficient in managing daily office functions.
Skills
Meeting and conference call arrangements, minutes, and technical supports, both in person and virtually
Travel arrangements and coordination utilizing state procedures
Maintenance of program files and procedures
Multi-line phone proficiency
Scheduling and calendar management
Demonstrated knowledge of of standard office administrative practices and procedures
Project and event planning
Office administration and management
Kay stakeholder relations and communications
Office supply maintenance
Professional telephone demeanor
Complaint resolution
MS Office and computer proficiency
Strong attention to detail, problem-solving, and organizational skills
Ability to be flexible and adapt to an ever-changing program with an ability to handle multiple requests and prioritize effectively
Able to work independently on projects and collaborate as a string team member
Dedicated to building and supporting positive teamwork
Collaborative work style, with positive, customer-oriented relationships with staff and partners
Work History
Program Support Assistant, 09/2016 - Current Department Of Homeland Security – Kahului, HI,
Provided logistical support for programs, meetings and events, including room reservations, agenda and materials preparation and calendar maintenance
Provided technical support for webinars and conference calls
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Program Team
Worked with Program Team to initiate new projects and assist in various processes
Contributed to smooth business operations by planning and organizing meetings, including in-person and virtual
Responded to emails and other correspondence to facilitate communication and enhance business processes
Prepared packages for shipment and pickup for prompt delivery to customers
Monitored Director of Early Learning's work calendar and scheduled appointments, meetings and travel
Supported Director of Early Learning through personal document management, calendar organization and preparation for meetings
Developed and updated spreadsheets and databases to track, analyze and report on regional performance and onboarding data
Supported efficient meetings by organizing spaces and materials, documenting discussions and action items, and distributing meeting notes
Sorted and distributed office mail
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the Program Team
Coordinated travel arrangements, including booking airfare, hotel and ground transportation, utilizing state policies and procedures
Offered departmental and agency-wide administrative support
Coached new employees on administrative procedures
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Organized weekly Program Team meetings by generating agendas, organizing spaces and materials, documenting discussions and action items, and distributing meeting notes
Joy Program Director, 02/2015 - Current Novant Health – Shallotte, NC,
Drafting and implementing weekly curriculum in engaging, creative, and age-appropriate ways
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Coordination, planning, and implementation of children and family programs, events, and outreach
Customer Service Representative, 09/2014 - 09/2016 Comprehensive Life Resources – City, STATE,
Provided primary customer support to internal and external customers in fast-paced environment
Recommended mental health options to clients, thoroughly explaining details of each option
Scheduled client appointments for team of 20 or more mental health professionals
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors
Coached new employees on administrative procedures
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Identified and implemented changes to existing processes to improve accuracy, efficiency and responsiveness in order to maximize office efficiency
Executed record filing system to improve document organization and management
Education
: Early Childhood Education, Expected in - Ashworth College - Norcross, GA GPA:
BA in Progress, Estimated Graduation 2020
Associate of Arts: Elementary Education, Expected in 06/2011 - Tacoma Community College - Tacoma, WA GPA:
Certifications
Completion of 48 hours of Project Management Fundamentals training.
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