program assistant resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain operations through knowledgeable and skilled support.

  • Database Management
  • Documentation Management
  • Document Development
  • CRM and CMS Software
  • Information Processing Systems
  • Data Entry
  • Calendar Management
  • Financial Reporting
  • Account Management
  • Administrative Management
  • Payment Management
  • Accounting Management
Work History
10/2019 to Current Program Assistant Sanmina Sci | Newark, CA,
  • Provide virtual panel support by assisting with troubleshooting issues that occur during panel and directing panelist to Fastlane User Support when necessary.
  • Provide panel Meeting Minutes to Program Directors after panel.
  • Set up ad-hoc review requests and sending out review instructions.
  • Retrieving, assembling, and compiling information from electronic files (SharePoint, Word, Excel, OneDrive, Teams, OneNote) in response to administrative requests or other inquiries.
  • Upload award or decline review analyses using RoboRA.
  • Maintain Calendar for Program Directors panels, meetings and interviews using Outlook.
  • Create accounting reports using Excel.
  • Train new employees on daily operation procedures.
  • Communicate with Program Directors panelist attendance.
  • Process panelist reimbursements.
  • Create meeting ID's in MyNSF.
  • Add participants and proposals to meetings while also entering meeting assignments.
  • Create Notice of Meetings and send them to Committee Management Officer.
  • Release panel summaries and reviews.
  • Prepare communications to both internal and external stakeholders.
  • Process bi-weekly panel close outs.
  • Create travel authorizations and vouchers for panelists traveling to NSF using Concur.
  • Verify and collect COI forms.
  • Use AutoCoder to enter R&D allotments criteria.
  • Create panelists letters and ensure panelist accurately register for panel.
  • Complete FACA worksheets.
  • Assist completion of Forward Funding.
  • Accurately analyze and performed Compliance Checking.
  • Serve as back up to Program Specialist and Program Analyst.
06/2016 to 10/2019 Account Manager Benecon | New Brunswick, NJ,
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Respond to routine oral and written inquiries.
  • Drafting correspondence, recommendations, reports, user guides, routine inquiries to leadership or external parties, and memoranda related to management and administrative programs and issues.
  • Produced budget tools, educational support and referrals for clients.
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Provided signature requests for approval and denial.
  • Provide advanced technical writing to assist with composing Correspondence Responses and Executive Tasker Responses based on research, data, queries, analysis and coordination.
  • Managed 150 customer accounts
  • Established communications via telephone, email and chat.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
  • Interviewed clients by telephone to gather financial information.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Maintained daily, weekly and monthly collection and metric goals.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
03/2010 to 06/2016 Assistant Manager Rutgers University | City, State,
  • Trained and supervised spa staff on best practices, sales techniques and customer service increasing revenue by 75%.
  • Utilize Microsoft Office to track and manage daily reporting, calendars, organizational charts and spreadsheets.
  • Track and ensure successful resolution of open issues and escalate them to management, as needed.
  • Analyze data using PowerPoint to generate sales.
  • Responsible for onboarding and offboarding employees.
  • Ensure all payroll and billing deadlines are met by our various locations and system users.
  • Approved or denied leave request, schedule changes and accommodations.
  • Assist with drafting revised policy and other related documents under reasonable supervision of policy analyst.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Conducted interviews and review resumes for qualified candidates.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Utilize company card to make approved purchases.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Recorded product sales into spa's weekly income report.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Provided primary customer support to internal and external customers.
  • Documented and detailed calls and emails using call center's CRM database.
Expected in 06/2011 High School Diploma | Northwest High School, Germantown, MD, GPA:

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Resume Overview

School Attended

  • Northwest High School

Job Titles Held:

  • Program Assistant
  • Account Manager
  • Assistant Manager


  • High School Diploma

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