Flexible and adaptable Home Health Aide/ Program
Assistant experienced in catheter care, as well as working with clients
whom use tubule feedings and medications. Prior experience with individuals with behaviors as well.
Skilled Member Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Handling and assisting in management of military bank accounts.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
High customer service standards
Dedicated to process improvement
Strong problem solving ability
Proficient in member/customer account software
Trained in grooming and bathing assistance
Calm and level-headed under duress
General housekeeping ability
Understands medical procedures
Understands mobility assistance needs
Able to lift 75 pounds
Valley Community ServicesMarch 2016 to August 2016Program Assistant Belle Vernon, PAAssisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintainedthe safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for clients. Acted as patient advocate and implemented total patient care as part of an assisted living team covering 7 clients per shift. Hand dusted and wiped clean furniture, fixtures and window sills. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Removed trash and dirty linens from room clients rooms. Swept and vacuumed floors, hallways and stairwells.
Vertex (Columbia Gas)August 2015 to February 2016Customer Service Representative (CSR) Smithfield, PAMade reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Collected customer feedback and made process changes to exceed customer satisfaction goals. Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training to guarantee call center objectives were met.
Teletech Holdings IncJune 2015 to August 2015Member Service Representative (MSR) Uniontown, PA
Handling and assisting members with bank accounts.
Giving the best possible service, dealing primarily in military accounts.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Exceeded corporate target for customer satisfaction for 8 months in a row.
Delivered compassionate care that exceeded hospital requirements.
Successfully provided quality care to 8 clients in Valley Community Services Belle Vernon house.
Ensured charting accuracy through precise documentation.
Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.
customer satisfaction, customer service, fashion, problem solving, process improvement, Telecommunications