PROGRAM ASSISTANT Resume Example AARP Senior Community Services Employment Program

PROGRAM ASSISTANT

Career Focus

Provide administrative leadership for the work and personnel of the department within the business. Demonstrate superb problem solving and strong analytical skills. Leader who motives all to achieve expected goals.

Summary of Skills

Completed courses in:

Bank reconciliations
Process development
Microsoft Project,
Work
Works
Excel
PowerPoint
Access
Visio
Lotus Notes
Basic Accounting,

Building Trust & Rapport
Human Relationship that Works,
Dealing with Difficult People,
Stress Management,
Conflict & Self-esteem
Time Management I, II
Managing People
Interviewing Skills
Leading Others through change
Managing Multiple priorities
Strategies for Adapting to Change
Cold Calling
Customer Service
Computer Proficient
Creative Problem Solving
Credit and Collections

Accomplishments

Marketing Requirements

Worked with customers to define and develop business cases for new products
Wrote marketing requirements documents for future product development.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Professional Experience

AARP Senior Community Services Employment ProgramJanuary 2013 to CurrentPROGRAM ASSISTANT
Pittsburgh, PAAnswer incoming calls, assembling class materials and setting up stations for our healthcare training classes. Entering demographic data into Microsoft Excel spreadsheets. Data entry, and draft routine correspondence, filing agency documents, greeting all visitors and seating them in waiting area, monitoring the waiting area maintaining resources walls, assisting in the completion of applications, photocopying confidential supportive documents, shredding sensitive documents. Effectively diffuse upset participants and resolve issues with their prescriptions benefits, with the ability to remain calm and professional in emotionally charges situations. Work collaboratively with business partners to provide solution for participants.

BNY MELLONJanuary 2007 to January 2008INVESTMENT PLAN SERVICES MANAGER
Pittsburgh, PAActed as a Business Partner to the Communication Center, Shareholder Relations, Broker Dealer Unit, Control Books and Company Items. Interviewed, hired, trained, coaches and evaluated performances of 24 associates' within budget and on time.

HSBC, FORMALLY HOUSEHOLD FINANCEJanuary 2002 to January 2007DISTRICT SALES ASSISTANT
Pittsburgh, PA

Supported the District Sales Manager in planning, problem solving, risk taking, motivating, delegating, team building, and partnering, setting expectations for nine (9) Branch Sales Managers within the district. Adhere to policies and procedures including ECOA requirements. Handle complex inquiries or problems, assist managers in finding the right product for the right customer. Act decisively to suggest solutions and resolutions. Develop and maintain ongoing rapport with branch customer base. Take customer applications and make outgoing customer relationship calls daily, handle document review and loan packages daily. Assist branch in maintaining customer relationships and lead list through all potential sources including scans, branch reports and customer contact and outside sources, assess customer requirements and take appropriate action. Perform all necessary clerical functions to support branch operations.

VALUE BEHAVIORAL HEALTH OF PAJanuary 1998 to January 2002EXECUTIVE ASSISTANT
Trafford, PASupported the CEO/Director of Operations arrange and plan for all constructions/space issue: interfaces with landlord/cleaning staff on tenant-type issues. Conceptualize tasks and work independently. When necessary be able to generate innovate ideas and develop strategies, as well as communicate clearly and succinctly in a variety of settings and styles. The ability to be proactive in resolving issues on behalf of the CEO/Director of Operations and consistently keeping them appraised of all developments. Arrange all conference/meetings/travel upon request of staff. Purchase authorization, requisitions, tracking, entering time sheets maintain accurate count of office supplies.

Education

ComputerTech1999ASSOCIATE: Business Management/Computer Technology, Education Information SystemsPittsburgh, PA, US

1976/1999 COMPUTERTECH Pittsburgh, PA, ASSOCIATE DEGREE Business Management/Computer Technology

Adult CPR/AED, Pediatric CPR and First Aid

Introduction to PC, Tact Education Information Systems

Mellon Bank Stock Transfer University, Personal Computer Training

Certificate of Completion

Caremark Customer Care Training Certificate of Completion

Annual Executive Assistants Seminar/Workshop

Premier Achievement Awards

Team Player Awards

Certificate of Appreciation

Certifications

Adult CPR CPR/AED CPR Caremark Customer Care Training Certificate of Completion Certificate of Appreciation

Skills

Training, Adult Cpr, Associate, Business Management, Cpr, Cpr And First Aid, Cpr/, Cpr/aed, Pediatric, Operations, Sales, Sales Assistant, Clerical, Executive Assistant, Office Supplies, Proactive, Self Motivated, Benefits, Class, Comprehensive Large Array Data Stewardship System, Correspondence, Data Entry, Excel, Filing, Greeting, Healthcare, Incoming Calls, Microsoft Excel, Seating, Broker Dealer, Budget, Branch Sales, District Sales, Problem Solving, Sales Manager, Sales Managers, Solutions, Team Building, Access, Accounting, Interviewing, Lotus Notes, Microsoft Project, Powerpoint, Time Management, Visio, Premier, Team Player

Resume Overview

Companies Worked For:

AARP Senior Community Services Employment Program
BNY MELLON
HSBC, FORMALLY HOUSEHOLD FINANCE
VALUE BEHAVIORAL HEALTH OF PA

School Attended

ComputerTech

Job Titles Held:

PROGRAM ASSISTANT
INVESTMENT PLAN SERVICES MANAGER
DISTRICT SALES ASSISTANT
EXECUTIVE ASSISTANT

Degrees

ASSOCIATE : Business Management/Computer Technology, Education Information Systems
Certificate of Completion

PROGRAM ASSISTANT Resume Example

Resume Score: 100%

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