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PROGRAM ASSISTANT Resume Example

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PROGRAM ASSISTANT
Career Focus
Provide administrative leadership for the work and personnel of the department within the business. Demonstrate superb problem solving and strong analytical skills. Leader who motives all to achieve expected goals.
Summary of Skills

Completed courses in:

  • Bank reconciliations
  • Process development
  • Microsoft Project,
  • Work
  • Works
  • Excel
  • PowerPoint
  • Access
  • Visio
  • Lotus Notes
  • Basic Accounting,
  • Building Trust & Rapport
  • Human Relationship that Works,
  • Dealing with Difficult People,
  • Stress Management,
  • Conflict & Self-esteem
  • Time Management I, II
  • Managing People
  • Interviewing Skills
  • Leading Others through change
  • Managing Multiple priorities
  • Strategies for Adapting to Change
  • Cold Calling
  • Customer Service
  • Computer Proficient
  • Creative Problem Solving
  • Credit and Collections
Accomplishments

Marketing Requirements

  • Worked with customers to define and develop business cases for new products
  • Wrote marketing requirements documents for future product development.

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Professional Experience
AARP Senior Community Services Employment Program January 2013 to Current PROGRAM ASSISTANT
Pittsburgh, PA Answer incoming calls, assembling class materials and setting up stations for our healthcare training classes. Entering demographic data into Microsoft Excel spreadsheets. Data entry, and draft routine correspondence, filing agency documents, greeting all visitors and seating them in waiting area, monitoring the waiting area maintaining resources walls, assisting in the completion of applications, photocopying confidential supportive documents, shredding sensitive documents. Effectively diffuse upset participants and resolve issues with their prescriptions benefits, with the ability to remain calm and professional in emotionally charges situations. Work collaboratively with business partners to provide solution for participants.
BNY MELLON January 2007 to January 2008 INVESTMENT PLAN SERVICES MANAGER
Pittsburgh, PA Acted as a Business Partner to the Communication Center, Shareholder Relations, Broker Dealer Unit, Control Books and Company Items. Interviewed, hired, trained, coaches and evaluated performances of 24 associates' within budget and on time.
HSBC, FORMALLY HOUSEHOLD FINANCE January 2002 to January 2007 DISTRICT SALES ASSISTANT
Pittsburgh, PA

Supported the District Sales Manager in planning, problem solving, risk taking, motivating, delegating, team building, and partnering, setting expectations for nine (9) Branch Sales Managers within the district. Adhere to policies and procedures including ECOA requirements. Handle complex inquiries or problems, assist managers in finding the right product for the right customer. Act decisively to suggest solutions and resolutions. Develop and maintain ongoing rapport with branch customer base. Take customer applications and make outgoing customer relationship calls daily, handle document review and loan packages daily. Assist branch in maintaining customer relationships and lead list through all potential sources including scans, branch reports and customer contact and outside sources, assess customer requirements and take appropriate action. Perform all necessary clerical functions to support branch operations.
VALUE BEHAVIORAL HEALTH OF PA January 1998 to January 2002 EXECUTIVE ASSISTANT
Trafford, PA Supported the CEO/Director of Operations arrange and plan for all constructions/space issue: interfaces with landlord/cleaning staff on tenant-type issues. Conceptualize tasks and work independently. When necessary be able to generate innovate ideas and develop strategies, as well as communicate clearly and succinctly in a variety of settings and styles. The ability to be proactive in resolving issues on behalf of the CEO/Director of Operations and consistently keeping them appraised of all developments. Arrange all conference/meetings/travel upon request of staff. Purchase authorization, requisitions, tracking, entering time sheets maintain accurate count of office supplies.
Education
ComputerTech 1999 ASSOCIATE: Business Management/Computer Technology, Education Information Systems Pittsburgh, PA, US

1976/1999 COMPUTERTECH Pittsburgh, PA, ASSOCIATE DEGREE Business Management/Computer Technology

Adult CPR/AED, Pediatric CPR and First Aid

Introduction to PC, Tact Education Information Systems

Mellon Bank Stock Transfer University, Personal Computer Training

Certificate of Completion

Caremark Customer Care Training Certificate of Completion

Annual Executive Assistants Seminar/Workshop

Premier Achievement Awards

Team Player Awards

Certificate of Appreciation

Certifications
Adult CPR CPR/AED CPR Caremark Customer Care Training Certificate of Completion Certificate of Appreciation
Skills
Training, Adult Cpr, Associate, Business Management, Cpr, Cpr And First Aid, Cpr/, Cpr/aed, Pediatric, Operations, Sales, Sales Assistant, Clerical, Executive Assistant, Office Supplies, Proactive, Self Motivated, Benefits, Class, Comprehensive Large Array Data Stewardship System, Correspondence, Data Entry, Excel, Filing, Greeting, Healthcare, Incoming Calls, Microsoft Excel, Seating, Broker Dealer, Budget, Branch Sales, District Sales, Problem Solving, Sales Manager, Sales Managers, Solutions, Team Building, Access, Accounting, Interviewing, Lotus Notes, Microsoft Project, Powerpoint, Time Management, Visio, Premier, Team Player
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Resume Overview

Companies Worked For:

  • AARP Senior Community Services Employment Program
  • BNY MELLON
  • HSBC, FORMALLY HOUSEHOLD FINANCE
  • VALUE BEHAVIORAL HEALTH OF PA

School Attended

  • ComputerTech

Job Titles Held:

  • PROGRAM ASSISTANT
  • INVESTMENT PLAN SERVICES MANAGER
  • DISTRICT SALES ASSISTANT
  • EXECUTIVE ASSISTANT

Degrees

  • ASSOCIATE : Business Management/Computer Technology, Education Information Systems
    Certificate of Completion

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