Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accomplished education professional bringing over twenty years of experience in Adult Education settings delivering exceptional administrative and operational support. Knowledgeable about California Adult Education Program and Workforce Innovation and Opportunity grant operations, procedures and regulatory requirements. Coordinate smooth daily actions to optimize program activities.

  • Report writing
  • Strong problem solver
  • Meeting planning
  • Multitasking
  • Advanced Proficiency in MS Office 365
  • High level of responsibility and fast-learning skills
  • Able to problem solve and multi-task efficiently
  • Able to complete tasks with little instruction
  • Managed data flow between multiple programs within the Adult Education Department
  • Supervised the daily tasks and activities of more than 20 hourly employees
  • Advanced knowledge in the TopsPro Enterprise (TE) Data Management system
  • Advanced knowledge of data requirements for both WIOA, Title II and CAEP Grants.
  • Advanced knowledge in PC applications, including Microsoft Office 2016: Word, Excel, PowerPoint, Outlook, Teams and Publisher
  • Semi-Proficient in Microsoft Office: Access
  • Type 40 wpm
  • Proficient in Adobe Photoshop
  • Certified Comprehensive Adult Student Assessment Systems (CASAS) Technology Trainer
  • More than twenty years’ experience within the local Adult Education community
Program Assistant, 2018 to Current
Hebrew Senior LifeRoslindale, MA,
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Produced well-written, comprehensive reports and documents.
  • Evaluated and enhanced all program operations.
  • Coordinated data and materials from stakeholders.
  • Coordinated planning and program development between news teams and other programming staff.
  • Drafted professional business documents, such as [Type] and [Type] for various managers and executives.
  • Oversaw program records, organized files and retrieved materials.
  • Guided administrative and professional staff through computer and software problems.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Managed [Type] team to ensure adherence to standard operating procedures.
  • Helped [Job title] plan and coordinated functional activities to complete efficient program work.
  • Supervised work of program interns, educating each on program operations and proper procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated cross-functionally on [Action] which led to [Result].
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Cross-trained in every store role to maximize operational knowledge.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Led team of [Number] [Type] professionals meeting [Area of expertise] needs.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Administrative Clerk II, 2014 to 2018
Ceva Logistics U.S., Inc.Auburn, WA,
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Led a team of staff and faculty in annually creating a technology plan that answered the needs of the students in various programs.
  • Coordinated the implementation of English Literacy and Civics Education (EL Civics) into the ESL program and further expanded implementation into all ESL classes.
  • Redesigned the assessment policy which led to increases in the annual allocation of the WIOA, Title II funds by 5% in the first year, with consistent annual increases including the most current increase of 57% for the 2017-2018 fiscal year.
  • Streamlined the assessment scheduling process which decreased the number of assessments students took annually while increasing measured student learning gains.
  • Coordinated an annual student recognition ceremony which celebrated the academic achievements of over 300 students annually.
  • Supervised the daily activities of five part time staff while monitoring the weekly activities of an additional twenty part time staff.
  • Coordinated a statewide conference with over one hundred and twenty-five participants that focused on English Literacy and Civics Education Programs and integrating them into English as a Second Language Programming.
  • Crafted Memorandums of Understandings between the college district and other neighboring partners.
Instructional Assistant, Adult School, 2006 to 2014
Long Beach Unified School District-LBSACity, STATE,
  • Provided classroom support throughout planned instruction and individual lessons.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Tutored and supported students individually and in groups of up to [Number] by reteaching and reviewing lesson concepts and [Action].
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Delivered instruction individually or in small groups with support from instructor.
College Aide/Interm. Office Asst/Student Eval Tech, 1999 to 2006
Long Beach Unified School DistrictLBSACity, STATE,
  • Processed and filed paperwork for enrolling in the Betty Outten Independent Learning Center (OLC), Literacy Center, and English as a Second Language (ESL) program
  • Understood and answered questions pertaining to the LBSA diploma requirements. Assimilated and explained all the GED Test requirements including testing procedure, registration, scoring, expectations, state requirements, and subject matter material to students
  • Understood and interpreted information listed on the OLC’s course outlines including the scope and sequencing of the 63 courses offered in the OLC
  • Corrected completed student assignments and tests and post scores on the on the student grade cards. Assisted students who need academic help in Math, English, and other subjects taught in the OLC
  • Graded work for all HSD subjects including, but not limited to: Math, Social Sciences, English, and Science
  • Filed graded work, grade cards, referral cards, attendance records, tests, and answer keys
  • Processed and maintained attendance records for over a 1000 students per school year
Education and Training
Candidate For Master of Arts in Education,: Social And Cultural Analysis in Education, Expected in
California State University, Long Beach - Long Beach, CA,
Candidate For Adult Educational Credential : , Expected in
California State University, Long Beach - Long Beach, CA,
Bachelor of Arts: Black Studies, Expected in 05/2007
California State University, Long Beach - Long Beach, CA,
  • Recognized as Classified Employee of the Month, October 2015 for outstanding performance and team contributions.
  • Reclassified from Administrative Clerk II to Program Assistant due to innovative program changes across the department.

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School Attended

  • California State University, Long Beach
  • California State University, Long Beach
  • California State University, Long Beach

Job Titles Held:

  • Program Assistant
  • Administrative Clerk II
  • Instructional Assistant, Adult School
  • College Aide/Interm. Office Asst/Student Eval Tech


  • Candidate For Master of Arts in Education,
  • Candidate For Adult Educational Credential
  • Bachelor of Arts

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