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Program Assistant Resume Example

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PROGRAM ASSISTANT
Professional Summary

Public Policy professional familiar with reviewing regulations, legislation, and policies. Excellent writing, presentation, analytical, and public speaking skills. Crafts well-reasoned and detailed opinions and galvanizes grassroots support for positions. Twenty+ years' experience in Business and Economic Development, Government Relations, Finance and Lending, Sales Management, Marketing, and Strategic Planning in both the private and public sectors.

Work History
Tennessee Small Business Development Center - Program AssistantMemphis , Tennessee02/2020 - Current
  • Work with small business from growth and development to maturity in areas of business and strategic planning, market research, financial analysis and forecast, business acquisition, SBA 8A certification, GSA contracts, local and state certifications, quantitative research, and qualitative research
  • Supported planning and coordination of Small Business Administration programs and associated activities
COM Office of Business Diversity and Compliance - Senior Business Development AnalystMEMPHIS, TENNESSEE01/2016 - 01/2019
  • Worked under Office of Business Diversity and Compliance to seek, introduce and assist Small, Minority and Women Business Enterprises (S/M/WBE) to participate and certify in Equal Business Opportunity (EBO) Program, Small Business Enterprise (SBE) program and other programs offered by City of Memphis government and its partners both in public and private sectors
  • Proven track record of recruiting and consulting 100+ Minority, Women and Small businesses with strategies to help improve company's performance and efficiency
  • Coordinated and directed economic development activities to assist in creation, expansion and retention of small, minority, and women-owned business enterprises (S/M/WBE)
  • Recruited, increased, and managed contractors for City of Memphis Contractors Assistance Program by providing technical assistance, state licensing, certification, bonding assistance and access to capital
  • Collaborated with public/private partnerships to maximize economic impact in community
  • Rebranded and managed both City of Memphis Micro-Loan and Grow Memphis SBA Loan programs by revising policies and procedures to implement outreach to identify existing and start-up businesses to foster growth with access to capital
  • Proven tracked record of seeking potential businesses for programs and conducted underwriting processes by reviewing and analyzing financial statements, credit reports, collateral assets and ability to repay as well as assessing risk
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
COM Housing and Community Development - Business Development AnalystMEMPHIS, TENNESSEE01/2014 - 01/2016
  • Coordinated and directed economic development activities to assist in creation, expansion, and retention of small, minority, and women-owned business enterprises (S/M/WBE)
  • Proven track record of recruiting and consulting Minority, Women and Small businesses with strategies to help improve their company's performance and efficiency
  • Coordinated and directed economic development activities to assist in creation, expansion, and retention of small, minority, and women-owned business enterprises (S/M/WBE)
  • Managed both City of Memphis Micro-Loan and Grow Memphis SBA Loan fund programs by implementing outreach to identify existing and start-up businesses to foster growth with access to capital
  • Proven tracked record of seeking potential businesses for programs and conducted underwriting processes by reviewing and analyzing financial statements, credit reports, collateral assets and ability to repay as well as assessing risk
  • Managed City of Memphis Contractors Assistance Program (CAP) with 100+ contractors by providing technical assistance, state licensing, certification, bonding assistance and access to capital
Sita Enterprises, LLC - Senior Vice President of Franchise SalesMemphis, TN01/2003 - 01/2014
  • Identified and capitalized market opportunities to introduce new products/services, reposition existing ones and drove revenue and earnings growth with restaurants and commercial janitorial franchises
  • Grew under-performing operations through team leadership, building key alliances and implementing quality control management systems with revenue growth to 2.2 million in the first two years
Skills
  • Financial analysis
  • Leadership
  • Market research
  • Quality control
  • Strategic planning
  • Analytical Skills
  • Research
  • Contract negotiation
  • Government policies
  • Team leadership
  • Qualitative research
  • Research
  • Strategic Planning
  • Project Management
  • Building Effective Relationship
Education
Expected in 2021Walden UniversityMinneapolis, MinnesotaMaster of Public Administration - Law and Public Policy
2020Walden UniversityMinneapolis, MinnesotaBachelor of Science: Business Administration
  • Graduated summa cum laude
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Resume Overview

Companies Worked For:

  • Tennessee Small Business Development Center
  • COM Office of Business Diversity and Compliance
  • COM Housing and Community Development
  • Sita Enterprises, LLC

School Attended

  • Walden University

Job Titles Held:

  • Program Assistant
  • Senior Business Development Analyst
  • Business Development Analyst
  • Senior Vice President of Franchise Sales

Degrees

  • Master of Public Administration - Law and Public Policy
    Bachelor of Science : Business Administration

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