Program Assistant resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Caring and skilled Program Assistant passionate about positively impacting programs and helping participants by providing expert support. Familiar with administrative and logistics for running summer camp and afterschool projects, programs and initiatives and always looking for ways to improve operations and personalize assistance. Creative, well-organized and resourceful with detail-oriented and conscientious approach.

  • Microsoft Office Suite, Outlook, Knowledge of several scanning databases,
  • Sorting and labeling
  • Data Entry
  • Filing and data archiving
  • Accounts receivables
  • Information management
  • Academic advisement
  • Executive presentations
  • Classroom Management
  • Administrative support
  • Lesson Planning
  • Child development
  • Budgeting
  • Student records management
  • Program files maintenance
  • Student progress reporting
  • Operations Support
  • Logistics coordination
  • Group and individual instruction
  • Customer service experience
  • Case documentation
  • Employee timesheet processing
  • Meeting arrangements
  • Scheduling and calendar management
  • Social media knowledge
Work History
05/2019 to Current Program Assistant Icf International, Inc | Albany, NY,
  • Delivered top-notch administrative support to office staff, program managers and teaching artist, promoting excellence in office operations.
  • Primary office responsibilities included daily correspondence and recruitment of teaching artists
  • Outreach to teaching artists interested in working with YANY
  • Conducted phone interviews
  • Improved success of program by making proactive adjustments to operations.
  • Gathered information and entered details into computer tracking spreadsheets, documents and databases.
  • Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
  • Placed supply orders and tracked supply budget for program managers
  • Supported program residency manager to oversee afterschool program
  • Helped to implement systems for logistics
  • Oversaw and supported group leaders during student transition into afterschool, student drop off
  • Maintained sign in/ out sheets
  • Communicated with parents seeking enrollment or asking general questions
11/2015 to 04/2019 Administrative Assistant Salvation Army Usa | Moline, IL,
  • Assist Program Manager in day to day office operation.
  • Facilitated student recruitment and registration at back-to-school nights and community events.
  • Maintain employee and student files.
  • Enter student grades, keep track of reading and math grade improvements.
  • Input data entry of attendance daily.
  • Assisted with scheduling activities, including mini-lessons, art projects and unstructured playtime for school-age children.
  • Planned, arranged and led field trips to museums, pools and parks to allow for discovery learning.
  • Manage computer programs such as Salesforce, Capricorn, Skedula and YouthService.
  • Submit vendor orders through Yardi.
  • Answer phones and complete other office duties as needed.
  • Promoted within to assistant to the executive director of Career and readiness programs
  • Responsible for receiving visitors by greeting them in person or on the telephone;
  • Maintain employee and department directories as a guide for directing visitors.
  • Maintained excellent attendance record, consistently arriving to work on time to open the office.
  • Provided referrals for community resources and mental health professionals for families and students.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
05/2013 to 10/2015 Office Manager Rv Retailer | Byron, GA,
  • Promoted from temporary Compliance manager position into permanent Office Manager position.
  • Responsible for receiving visitors by greeting them in person or on the telephone
  • Managed receptionist area and day-to-day office operation.
  • Designed and maintained electronic and paper file system.
  • Served as central point of contact to vendors.
  • Managed office calendar.
  • Promoted from temporary compliance manager position to Office Manager
  • Arranged corporate and office conferences for company employees and guests.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Processed client expense reporting and check requests.
09/2005 to 11/2012 Admissions Coordinator Legacy Health Services | Cleveland, OH,
  • Oversaw Admissions Department functions including marketing, recruitment and enrollment.
  • Managed Department of Education vendor portal with all program accounts receivables and invoices.
  • Created and maintained student data collection system.
  • Scan reading and math testing, generate spreadsheets.
  • Liaised between school directors and parents.
  • Managed office supplies and physical archives.
  • Contacted prospective students via email and phone calls.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and ensured accuracy prior to input.
  • Added documents to file records and created new records to support filing needs.
  • Created reports based on up-to-date data to inform business decisions.
Expected in 2025 Bachelor's Degree | Hunter College, , GPA:
Expected in High School Diploma | Aquinas High School, , GPA:

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Resume Overview

School Attended

  • Hunter College
  • Aquinas High School

Job Titles Held:

  • Program Assistant
  • Administrative Assistant
  • Office Manager
  • Admissions Coordinator


  • Bachelor's Degree
  • High School Diploma

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