Hardworking , very dependable and always focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging task. Dedicated top business success.
Skills
Calendar Management
Multi-line telephone skills
Business operations understanding
Recordkeeping and bookkeeping
Office equipment operations
Data Entry
Multitasking
Experience
11/2020 to Current
Program AssistantIntertek – Lansing, MI,
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Assisted all visitors by directing to appropriate personnel and answering average of 20-50 calls and emails daily.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Processed payments and updated accounts to reflect balance changes.
Managed more than 50 incoming calls per day.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
Coordinated and communicated with clients daily to gather pertinent information.
Answered calls to help customers.
Entered data in windows software to keep records of patients.
Sorted incoming mail and directed to correct personnel each day.
Received incoming packages and mail, dispersed parcels and shipped outgoing items.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Medical record request
HIPPA
Oversaw program records, organized files and retrieved materials.
Filing all records
10/2019 to 11/2020
Charge Entry SpecialistPe Gi Solutions – Jamison, PA,
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Adding charges for physicians in System to bill
Collecting charge sheets
Learning schedules for physicians, keeping track of who has charges that need to be entered
Converting back and forth with physicians and nurse practitioners
verify insurances
Calling insurance company's to check on denials
11/2018 to 10/2019
HIM TechnicianHca – Rolling Meadows, IL,
Increased team efficiency by implementing process improvements.
Disseminated information to correct department, individual or outside location.
Streamlined day-to-day office processes to meet long-term goals.
Entered patient insurance, demographic and health information into software and confirmed records.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Pulled patient records and transferred information to appropriate parties.
Determined and implemented techniques to improve medical records retrieval process.
Logged all requests for medical records into spreadsheets.
Exceeded customer satisfaction by finding creative solutions to problems.
Achieved cost-savings by developing functional solutions to problems.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Answered calls to assist with customer questions and concerns.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Safeguarded medical records to maintain patient confidentiality.
Processed patient admission and discharge documents.
05/2017 to 11/2018
Mht Total Wine – Prescott, AZ,
Drafted reports to track patient referrals and scheduling issues.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Completed timely data entry of contact information into Avatar system.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Documented patient interactions in compliance with HIPAA requirements.
Identified and addressed individual mental health challenges to support patients.
Verified patient health history and contact information for chart accuracy.
Provided excellent service to patients through personable communication.
Verified appropriate clinical information is communicated when patients are referred to specialists.
Developed and distributed monthly patient satisfaction surveys.
Delivered administrative support to clinical staff and managers by handling reports.
Called high-risk individuals weekly as designated by primary care physician.
Handled inbound and outbound calls to verify patient appointments.
Scheduled and coordinated patient follow-up appointments.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Followed all safety protocols when administering subcutaneous and intramuscular injections.
Effectively managed daily charting for each patient.
Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Provided client assessments upon admission and discharge.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
02/2007 to 03/2017
CashierFive Oaks Grocery – City, STATE,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Inspected items for damage and obtained replacements for customers.
Trained new employees in cashiering procedures, offering assistance in resolving all issues.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Increased sales 100% by suggesting specific purchases to customers.
Processed 50-100 transactions per day with exceptional accuracy.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Scanned customer purchases, supporting transactions to streamline sales process.
Promoted specific item options to drive sales and achieve add-on purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
Received payments for all service and issued receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Monitored sales events, added new merchandise and rang up purchases.
Learned roles of other departments to provide coverage and keep store operational.
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