, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking , very dependable and always focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging task. Dedicated top business success.
- Calendar Management
- Multi-line telephone skills
- Business operations understanding
- Recordkeeping and bookkeeping
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- Office equipment operations
- Data Entry
- Multitasking
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11/2020 to Current Program Assistant Intertek – Lansing, MI,
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Assisted all visitors by directing to appropriate personnel and answering average of 20-50 calls and emails daily.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Processed payments and updated accounts to reflect balance changes.
- Managed more than 50 incoming calls per day.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
- Coordinated and communicated with clients daily to gather pertinent information.
- Answered calls to help customers.
- Entered data in windows software to keep records of patients.
- Sorted incoming mail and directed to correct personnel each day.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Medical record request
- HIPPA
- Oversaw program records, organized files and retrieved materials.
- Filing all records
10/2019 to 11/2020 Charge Entry Specialist Pe Gi Solutions – Jamison, PA,
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Adding charges for physicians in System to bill
- Collecting charge sheets
- Learning schedules for physicians, keeping track of who has charges that need to be entered
- Converting back and forth with physicians and nurse practitioners
- verify insurances
- Calling insurance company's to check on denials
11/2018 to 10/2019 HIM Technician Hca – Rolling Meadows, IL,
- Increased team efficiency by implementing process improvements.
- Disseminated information to correct department, individual or outside location.
- Streamlined day-to-day office processes to meet long-term goals.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Pulled patient records and transferred information to appropriate parties.
- Determined and implemented techniques to improve medical records retrieval process.
- Logged all requests for medical records into spreadsheets.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered calls to assist with customer questions and concerns.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Safeguarded medical records to maintain patient confidentiality.
- Processed patient admission and discharge documents.
05/2017 to 11/2018 Mht Total Wine – Prescott, AZ,
- Drafted reports to track patient referrals and scheduling issues.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
- Completed timely data entry of contact information into Avatar system.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Documented patient interactions in compliance with HIPAA requirements.
- Identified and addressed individual mental health challenges to support patients.
- Verified patient health history and contact information for chart accuracy.
- Provided excellent service to patients through personable communication.
- Verified appropriate clinical information is communicated when patients are referred to specialists.
- Developed and distributed monthly patient satisfaction surveys.
- Delivered administrative support to clinical staff and managers by handling reports.
- Called high-risk individuals weekly as designated by primary care physician.
- Handled inbound and outbound calls to verify patient appointments.
- Scheduled and coordinated patient follow-up appointments.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Followed all safety protocols when administering subcutaneous and intramuscular injections.
- Effectively managed daily charting for each patient.
- Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Provided client assessments upon admission and discharge.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
02/2007 to 03/2017 Cashier Five Oaks Grocery – City, STATE,
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Inspected items for damage and obtained replacements for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving all issues.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Increased sales 100% by suggesting specific purchases to customers.
- Processed 50-100 transactions per day with exceptional accuracy.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
- Received payments for all service and issued receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
- Monitored sales events, added new merchandise and rang up purchases.
- Learned roles of other departments to provide coverage and keep store operational.
Expected in 05/2006 GED:
Kaplan High School - Kaplan, LA
GPA:
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