Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking , very dependable and always focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging task. Dedicated top business success.

  • Calendar Management
  • Multi-line telephone skills
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Data Entry
  • Multitasking
11/2020 to Current
Program Assistant Intertek Lansing, MI,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Assisted all visitors by directing to appropriate personnel and answering average of 20-50 calls and emails daily.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed more than 50 incoming calls per day.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Answered calls to help customers.
  • Entered data in windows software to keep records of patients.
  • Sorted incoming mail and directed to correct personnel each day.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Medical record request
  • Oversaw program records, organized files and retrieved materials.
  • Filing all records
10/2019 to 11/2020
Charge Entry Specialist Pe Gi Solutions Jamison, PA,
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Adding charges for physicians in System to bill
  • Collecting charge sheets
  • Learning schedules for physicians, keeping track of who has charges that need to be entered
  • Converting back and forth with physicians and nurse practitioners
  • verify insurances
  • Calling insurance company's to check on denials
11/2018 to 10/2019
HIM Technician Hca Rolling Meadows, IL,
  • Increased team efficiency by implementing process improvements.
  • Disseminated information to correct department, individual or outside location.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Logged all requests for medical records into spreadsheets.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered calls to assist with customer questions and concerns.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Safeguarded medical records to maintain patient confidentiality.
  • Processed patient admission and discharge documents.
05/2017 to 11/2018
Mht Total Wine Prescott, AZ,
  • Drafted reports to track patient referrals and scheduling issues.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Completed timely data entry of contact information into Avatar system.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Identified and addressed individual mental health challenges to support patients.
  • Verified patient health history and contact information for chart accuracy.
  • Provided excellent service to patients through personable communication.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Developed and distributed monthly patient satisfaction surveys.
  • Delivered administrative support to clinical staff and managers by handling reports.
  • Called high-risk individuals weekly as designated by primary care physician.
  • Handled inbound and outbound calls to verify patient appointments.
  • Scheduled and coordinated patient follow-up appointments.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Effectively managed daily charting for each patient.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Provided client assessments upon admission and discharge.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
02/2007 to 03/2017
Cashier Five Oaks Grocery City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving all issues.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales 100% by suggesting specific purchases to customers.
  • Processed 50-100 transactions per day with exceptional accuracy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
  • Received payments for all service and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 05/2006
Kaplan High School - Kaplan, LA

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School Attended

  • Kaplan High School

Job Titles Held:

  • Program Assistant
  • Charge Entry Specialist
  • HIM Technician
  • Mht
  • Cashier


  • GED

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