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program assistant resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Talented Program Assistant with 4 years of experience supporting program leaders achieve successful programs . Productive team-player when supporting daily activities as well as developing new ideas to enhance program. Expert at managing multiple tasks in busy environment.

Skills
  • Program support
  • Reintegration techniques
  • Teambuilding
  • Microsoft Office
  • Computer skills
  • Written Communication
  • Good listening skills
  • Excellent work ethic
Work History
3/14/17 to Current
Program Assistant Columbia University New York, NY,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced highly accurate internal and external letters and memoranda.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Assisted Program Coordinator with planning and coordinating day-to-day and special program activities.
  • Prepared clearly written and formatted documents and reports.
  • Supported planning and coordination of STOP-DWI program and associated activities.
  • Supported planning and coordination of Genesee Youth Lead program and associated activities.
03/2016 to 06/2018
Child Care Worker Aspiranet Los Banos, CA,
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Promoted good behavior with positive reinforcement methods.
  • Administered prescribed medication in pill, liquid and shot format.
03/2012 to 03/2016
Debt Collection Specialist Weltman, Weinberg & Reis Chicago, IL,
  • Used skip tracing and other techniques to locate debtors.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Maintained high volume of calls to meet demands of busy group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
06/2009 to 03/2012
Assistant Manager Maxsent Anchorage, AK,
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Expected in 06/2007 to to
High School Diploma:
Batavia High School - Batavia, NY
GPA:
Expected in to to
:
Genesee Community College - Batavia, NY
GPA:
Additional Information

Volunteering at the rapid testing Coronavirus Clinics every Tuesday and Thursday's. Duties include preparing test kits. Collecting and testing specimens. Trained in Health Commerce system and entering data.

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Resume Overview

School Attended

  • Batavia High School
  • Genesee Community College

Job Titles Held:

  • Program Assistant
  • Child Care Worker
  • Debt Collection Specialist
  • Assistant Manager

Degrees

  • High School Diploma

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