Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities. Responsible possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
Skills
Logistics support
Information coordination
Operations assistance
Workers' compensation knowledge
Experience
Program Assistant, 06/2020 - Current Community Care, Inc. – Elkhorn, WI,
Scheduled appointments and meetings with current and prospective program participants to facilitate continued support for operations.
Kept tracking system of information for program.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Coordinated data and materials from stakeholders.
Coordinated plJessicaing and program development between news teams and other programming staff.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Answered questions about current promotions and resolved issues according to store policies.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Handled credit and debit card payment processing to complete purchasing experience.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Answered customers' questions regarding products, prices and availability.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Reset store displays for special events and seasonal merchandise changes.
Accepted and completed cash, check and credit card payments.
Front Desk Clerk, 11/2017 - 11/2018 Ryder System Inc. – Commerce, CA,
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Upsold packages and additional services to customers to drive business revenue.
Maintained clean and presentable reception area to maintain professional business reputation.
Arranged special accommodations for guests to maintain optimal satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Investigated and independently resolved all customer complaints to boost satisfaction.
Reviewed account information and individual customer charges to produce correct bills.
Managed customer complaints and rectified issues to complete satisfaction.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
PlJessicaed customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Created and optimized employee schedules to secure proper coverage for all shifts.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Secured guest valuables in main safe or individual boxes.
Set guest and group reservations and processed check-ins and check-outs.
Shift Supervisor, 02/2012 - 11/2017 Schweitzer-Mauduit International, Inc. – West Chicago, IL,
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Inspected incoming supplies to conform with materials specifications and quality standards.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Conferred with human resources to recruit, onboard and mentor new team members.
Created and improved daily operational plans including production schedules and optimizing task flows.
Employed security and loss prevention strategies during shift to maximize safety.
Assisted upper management with daily operations to meet standards of service and quality.
Completed opening and closing duties to facilitate business operations.
Collaborated with team members to improve performance and implement training updates.
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