program assistant resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities. Responsible possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

  • Logistics support
  • Information coordination
  • Operations assistance
  • Workers' compensation knowledge
Program Assistant, 06/2020 to Current
Community Care, Inc.Elkhorn, WI,
  • Scheduled appointments and meetings with current and prospective program participants to facilitate continued support for operations.
  • Kept tracking system of information for program.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Coordinated data and materials from stakeholders.
  • Coordinated plJessicaing and program development between news teams and other programming staff.
Sales Assistant, 09/2019 to 04/2020
FranklincoveyColumbus, GA,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Answered customers' questions regarding products, prices and availability.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Reset store displays for special events and seasonal merchandise changes.
  • Accepted and completed cash, check and credit card payments.
Front Desk Clerk, 11/2017 to 11/2018
Ryder System Inc.Commerce, CA,
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Upsold packages and additional services to customers to drive business revenue.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • PlJessicaed customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Secured guest valuables in main safe or individual boxes.
  • Set guest and group reservations and processed check-ins and check-outs.
Shift Supervisor, 02/2012 to 11/2017
Schweitzer-Mauduit International, Inc.West Chicago, IL,
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
Education and Training
GED: , Expected in 05/2018 to BCTC - Lawrenceburg, KY,

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Resume Overview

School Attended

  • BCTC

Job Titles Held:

  • Program Assistant
  • Sales Assistant
  • Front Desk Clerk
  • Shift Supervisor


  • GED

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