Administrative assistant professional with a unique combination of technical skills and a customer service attitude. More than 10 years of successful experience in education and administrative support with recognized strengths in identifying needs and presenting appropriate resolutions and service offerings. Proven ability to work well with faculty, students and staff on all levels.
Excellent Organizational Skills
Program & Project Management
Strong Customer Relations Skills
Flexible Team Player
Ability to Train, Motivate, and Supervise
28 credits completed toward AA in Liberal Arts
GPA: 3.875
- Created and delivered training modules for faculty to ensure smooth adoption of new programs.
- Created training for faculty using PowerPoint and SmartBoard software to increase student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.
Hanover, NH, 09/2006 - Current
- Supervise, coach, and manage staff at the Faculty Resource Center and serve as a liaison to faculty, staff, students, and the community providing excellent customer service.
- Set-up and Design Adjunct Faculty web pages using Microsoft Expressions Web 4.0.
- Campus single point of contact for online course cloning and questions.
- Create and maintain usage and expense reports using Microsoft Excel.
- Train faculty and staff with the use of educational technology as well as programs such as Microsoft Office and online course management tools in MyPima and D2L.
- Selected Achievements Attended the NISOD Conference and presented the on the use of technology in the classroom and the need for a technology based faculty resource center.
- Currently serving as appointed staff council member representing West Campus.
- Helped with the creation of the Faculty Resource Center including the technology sandbox.
- Created training session for staff and faculty on the use of technology in the classroom.
- Cross-trained to work in the all areas of academic services such as the Library, Computer Commons, and Learning Center.
- Order supplies, file, and update inventory.
- Process requisitions for supplies.
- Set-up and maintain adjunct faculty mailboxes.
- Assist instructors with computer related issues.
- Set-up rental and return of equipment.
- Maintain and distribute faculty evaluations.
- Create and maintain contact list for adjunct faculty.
- Assist Curriculum Coordinator by updating files in database.
- Coordinate staffing schedules.
- Assist with bi-annual adjunct faculty orientations.
- Maintain various confidential records and databases.
- Respond to telephone and email inquires in a timely manner.
Schaumburg, IL, 08/2004 - 09/2006
- Serve as a liaison to faculty, staff, students and the community providing excellent customer service.
- Set-up and design adjunct faculty web pages using FrontPage.
- Assist Division Dean of Student Development with poster and flyer designs.
- Order supplies, file, and update inventory.
- Set-up and maintain adjunct faculty mailboxes.
- Assist instructors with computer related issues.
- Set-up rental and return of equipment.
- Create and maintain contact list for adjunct faculty.
- Host bi-annual adjunct faculty orientations.
- Maintain various confidential records and databases.
- Respond to telephone and email inquires in a timely manner.
City, STATE, 06/2002 - 02/2004
- Assisted new customer service agents with questions on a live teleservice floor for United Parcel Service.
- Coordinated training with management on new policies and procedures.
- Worked with program coordinators and UPS management in development of the first billing department for Teletech.
- Provided excellent customer service on escalated calls and provided follow-up as well as direct contact with district liaisons to resolve difficult issues.
- Promoted from universal agent to C.S.T.A. customer service agent after 6 months then promoted to C.S.T.A./Billing coach from C.S.T.A. customer service agent after only four months.
City, STATE, 1998 - 11/2000
- Assisted prospective customers with purchase of computer software such as: QuickBooks, Turbo Tax and Quicken.
- Top seller for two consecutive months for bundle of QuickBooks and technical support.
- Selected for special projects team to track frequently asked questions using Microsoft Excel spreadsheets.
- Promoted to one of the first e-mail teams in charge of FAQ's relating to troubleshooting and technical issues.
Proficient in usage as well as training Microsoft Word, Outlook, Excel, Publisher, Expressions Web 4.0, PowerPoint, Accutrack, Adobe Acrobat Professional, Pima Reports, Banner Online, Gmail, Google Docs, Outlook Calendaring and MyPima. Some experience using Desire 2 Learn, Photoshop, Illustrator, and InDesign.
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School Attended
- Pima Community College
Job Titles Held:
- Program Assistant
- Support Technician
- Customer Service Coach, Billing Department
- Sales and Service Agent
Degrees
- Associate of Arts
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