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Program Assistant Resume Example

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PROGRAM ASSISTANT
Professional Summary

Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator.

Experience
Program Assistant, 07/2013 to Current YMCA of Arlington － Arlington, Texas
  • Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs.
  • Well versed in Daxko Operations.
  • Assist in training, supervising member services associates.
  • Assisted the Program Director with payroll and interviews for multiple programs.
  • Run weekly program rosters and reports.
  • Input member information and sell different programs.
  • File away CC statements and members information for various programs.
  • Review and approve financial assistance Email and mail out member invoices.
  • Answer incoming calls and emails about members accounts and programs.
  • Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
Front Desk/Customer Service, 11/2006 to 12/2010 YMCA of Metropolitan Fort Worth － Bedford, Texas
  • member services including but not limited to access to health and fitness center, sales of membership and data entry.
  • Ensure that services are provided in a quality manner at all times.
  • Provide accurate information on activities and programs to members and participants.
  • Responsible for ensuring prompt and courteous service which is delivered to members/participants.
  • Controls access to health and fitness facility.
  • Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed.
  • Ensures that accounting and related procedures are followed for cash reporting and merchandise sales.
  • Data entry for service desk staff close out and deposits.
  • Attend/participate in required monthly staff meetings.
  • Takes payments for programs and memberships.
  • Responsible for weekly and monthly reports.
  • Handle many tasks at one time under lots of pressure.
  • Answer multi-line phones, takes messages through email or hand written.
  • Make copies and also send out faxes.
  • Maintained a clean reception area, including lounge and associated areas.
  • Helped distribute employee notices and mail around the office.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Directed guests and routed deliveries and courier services.
  • Managed office supplies, vendors, organization and upkeep.
Mortgage Document Clerk, 03/2002 to 01/2003 Banking Colonial Savings － Fort Worth, TX
  • Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.
  • Create loan folders and dividers.
  • Audit new loans to loan schedule.
  • Input loans on Trust System and FiTech/Empower.
  • Create new loan lists on Excel.
  • Update old loan lists weekly on Excel.
  • Answer and handle incoming calls pertaining to loan lists.
  • Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.
  • Make copies for employees.
  • Logging in documents on log in sheet and system.
  • Input documents Empower and FiTech.
  • Sort and File away documents.
Janitor/Clerk, 11/1996 to 02/2001 Sheppard AFB Lodging － Wichita Falls, TX
  • Employee of the month September 1997.
  • Recovered and organized all clothing records.
  • Supervised housekeeping and kept track inventory supplies for individual rooms.
Education
High School Diploma: 1996 IOWA PARK HIGH SCHOOL － Iowa Park, TX
Certifications
  • First Aid-October 2013 (American Safety & Health Institute)
  • CPR & AED Certification-October 2013 (American Safety & Health Institute)
  • Emergency Oxygen Certification-October 2013 (American Safety & Health Institute)
Skills
  • Excellent communication skills
  • Professional phone etiquette
  • Customer service-oriented
  • Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher
  • AS400
  • Daxko Operations

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Resume Overview

Companies Worked For:

  • YMCA of Arlington
  • YMCA of Metropolitan Fort Worth
  • Banking Colonial Savings
  • Sheppard AFB Lodging

School Attended

  • IOWA PARK HIGH SCHOOL

Job Titles Held:

  • Program Assistant
  • Front Desk/Customer Service
  • Mortgage Document Clerk
  • Janitor/Clerk

Degrees

  • High School Diploma : 1996

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