Program Assistant resume example with 17 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Receptionist who handles a high volume of in-person inquiries from clients and colleagues while handling incoming calls. Flexible and hardworking with the drive to succeed.


HICS phone system,

CRM, VPN, Stars

Interviewing Counseling

Microsoft Excel, Novell GroupWise Telephone Reception

Investigative Interviewing

Time management

  • Microsoft Word, Windows, Locate Techniques, Internet Explorer 8Meticulous attention to detail
  • Self-directed
  • Strong interpersonal skills
  • Understands grammar
  • Dedicated team player
  • Proofreading
Advanced Career Training Riverdale, GA Expected in December 1993 Business Diploma : Business Office Administration - GPA : Accomplishments: Honor Graduate, Medical Mentor, Outstanding Student of the Month, Perfect Attendance
Advanced Career Training Riverdale, GA Expected in April 2004 Certified Medical Assistant : Medical Assistant - GPA :
, Expected in CPR, First Aid and HIPAA, Genetic Testing : - GPA :
Dartmouth College - Program Assistant
Hanover, NH, 08/2012 - Current

Communicates with customers, employees and other individuals to answer questions disseminate or explain information, take orders and address complaints.

Reviews files, records and other documents to obtain information to respond to requests.

Collects counts and disburses money; may perform basic bookkeeping and completes booking transactions.

Completes mail, faxes tasks and assignments associated with administrative support functions.

Completes records and proofreads data and other info such as records or reports.

Maintains and updates filing inventory, mailing database systems, either manually or using a computer.

Performs advanced level processing of documents and transactions according to prescribed procedures.

Department Of Veterans Affairs - TS Child Services Officer
Clermont, FL, 01/2012 - 08/2013
  • Greet customers promptly and courteously; Listen and verify customer's needs; Help customers with answers and actions; Honor commitments in a timely manner; Handle call as a first call resolution, document Case Action Log (CAL) thoroughly without violating HIPAA requirements.
Department Of Human Services - TS Child Support Services Officer
City, STATE, 10/2004 - 01/2012
  • Interviewing counseling; explanation of registration and procedures per federal and state regulations for all TANF , NON-TANF, MAO and incoming interstate cases in a complete, accurate and understandable manner.
  • Manages a caseload of newly established court orders by applying early intervention enforcement techniques to assure timely payments and prevention of arrears accumulation.
  • Investigative interviewing with usage of Child Support Services computer system.
  • Transferring of files to appropriate office of non-local absent parents.
  • Answers clients inquiries received in writing, by telephone, or through electronic mail in appropriate and timely manner; reads communications thoroughly or listens attentively to clients.
  • Poses appropriate questions to facilitate problem, determine and applies analytical techniques and judgment to isolate or clarify problems, gauge severity and establish priority - referring complex issues to higher level agents and providing information and instructions to customers on availability and use of customer service resources, including the Constituent Services Portal.
  • Processed IV-A referrals and portal applications daily applying Same Day Service Methodology.
  • Applying Sanctions on TANF case when there is no cooperation from the Custodial Parent.
  • Case closures for the office utilizing state and federal policy and procedure.
  • Processing cases that transfer into or out of the office - daily.
  • Preparing complaints for legal prior to court.
  • Work with Non-custodial parents on Driver's License reinstatements and agreements.
  • Working Emancipation special projects, and prompts daily (for the office).
  • Provided back -up to the Front Desk.
South Atlanta Orthopedic And Spinal Center/ Atlanta Health And Injury Clinic - Medical Administrative Assistant/Medical Assistant
City, STATE, 03/2004 - 09/2004
  • Greeting office visitors, patient accounting and insurance billing/coding.
  • Applied hot/cold fomentation with massage therapy.
  • Applied electrical stimulation, mechanical traction and iontophoresis.
  • Maintain calendar for administrator; scheduled and arranged appointments, meetings and conferences.
  • Performed patient documentation and assessments.
  • Conduct patient triage, instruct and prep patient for testing and assist with medical exams.
  • Performed lab processing, venipuncture, injections and diagnostic testing.
  • Performed front office functions of the day-to-day activities---scheduling, billing, verify insurance, generating reports.
  • Comfortable working in a fast-paced environment; able to prioritize and manage multiple tasks and activities at the same time.
United Family Medical Center - Medical Administrative Assistant
City, STATE, 08/2004 - 08/2004
  • Telephone reception and routing calls.
  • Appointment scheduling, check in/out and patient escort.
  • Filing, copying and record maintenance.

accounting, back -up, billing, clarify, conferences, copying, Counseling, CPR, CRM, clients, customer service, documentation, electronic mail, fast, Filing, First Aid, front office, Novell GroupWise, insurance, Internet Explorer 8, legal, mechanical, meetings, Microsoft Excel, office, Windows, Microsoft Word, phone system, coding, Reception, routing, scheduling, Telephone, VPN

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Resume Overview

School Attended

  • Advanced Career Training
  • Advanced Career Training

Job Titles Held:

  • Program Assistant
  • TS Child Services Officer
  • TS Child Support Services Officer
  • Medical Administrative Assistant/Medical Assistant
  • Medical Administrative Assistant


  • Business Diploma
  • Certified Medical Assistant
  • CPR, First Aid and HIPAA, Genetic Testing

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