program assistant resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Program Assistant with expertise in anticipating executive level needs and proactively identifying and resolving problems. Has proven ability to promote organizational efficiency through effective project management, schedule development, and excellent customer service skills.

  • Customer Service
  • Strong Interpersonal Skills
  • Team Leadership
  • Purchase Order Preparation
  • Information Technology Support
  • Attention-to-Detail
  • Spreadsheet Management
  • Invoice Processing
  • Computer Software Proficiency
  • Executive Level administrative Support
  • Records Management
Work History
Program Assistant, 03/XXX0 to Current
Data RobotCharlotte, NC,
  • Ensures corrective actions are taken to correct safety deficiencies;
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees
  • Provides executive level administrative and secretarial support for Human Resources
  • Conducting daily security inspections for safety concerns and reviewing security violation incidents reports on a monthly basis
  • Analyzing and helping with travel documents and vouchers in order to ensure consistency of accounting, budgetary actions and de-obligations.
  • Prepared and maintained internal and external files and records of great confidentiality
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions for the office of the Administrator and the Office of the Executive Secretariat.
  • Facilitates onboarding and off-boarding sessions and on-the-job training for new hires, bolstering employees job position knowledge and skillset
  • Drafted professional memos, letters to support business objectives and growth within the Office of the Executive Secretariat
  • Prepares weekly meeting agendas for team meetings and briefs managers on portfolio which includes, Human Capital and Talent Management, Space Planning, Inventory and Electronics and Motor-pool management
  • Coordination of sourcing and procurement operations and inventory management for IT equipment and office supplies
  • Manages monthly supply order and replenishes stock in accordance with established budget
  • Evaluating organizational criteria and offering guidance to help procurement process, including disseminating guidance on documentation and rationale needed for the requisitions to organizational employees
  • Organizes stockroom and ensures all incoming shipments are properly documented
  • Providing information and support to multiple Bureau's on an extensive range of administrative services in Washington and USAID Missions, including , performance management, space management, supply and equipment procurement, Human resources and security
  • Maintains accurate records of inventory supplies and equipment shipping receipts
  • Maintained consistent and efficient flow of human resources information throughout multiple departments
  • Working together with Human Capital and Talent Management (HR) to ensure all staff activities are submitted and handled in a timely manner
  • Checking and setting up authoritative administration necessities for organization with few subdivisions or capacities, organizations with well-established authoritative necessities
Administrative Support Assistant, 09/2016 to 03/XXX0
Nelson Mullins RileyBoca Raton, FL,
  • Manages office space and coordinates office and cubicle set-ups, and furniture installations
  • Safely transports USAID executive level principals in government owned/leased vehicles
  • Receives directions from Executive Secretariat senior leaders, managers, and assistants on travel plans and changes to those plans
  • Maintains strict confidentiality on conversations and information heard during transport assignments
  • Arranges for vehicle care and preventative maintenance of motor pool fleet vehicles
  • Adheres to state and federal driving laws and internal rules established by the Agency
  • Maintains written travel logs for mileage tracking, locations, travel time, work hours, and vehicle service entries and gas receipts
  • Utilizes electronic maps, Global Positioning System (GPS), and electronic applications
  • Provides courier service for the Office of the Administrator and the Office of the Executive Secretariat to and from numerous federal agencies within Washington D.C. Metropolitan area
  • Point of Contact for all facilities maintenance activities and projects
  • Coordinates interior building maintenance and improvement projects; and tracks timelines and budget
  • Provides training to incoming Office of the Executive Secretariat's motor pool drivers to include proper vehicle etiquette, professional attire, and regular driving routes
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Drafted professional memos, letters to support business objectives and growth
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Liaised between multiple business divisions to improve communications
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Prepared, monthly weekly and daily logs using Microsoft Office Suite
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Provided detailed reports of infractions for multiple offices that fall under the Office of the Administrator
IT Specialist/ Mainframe Technician , 09/2007 to 03/2016
LacosteCosta Mesa, CA,
  • Monitoring the Mainframe system and its associated peripheral equipment
  • Utilizing MVS 0S/XA Operating Systems and JES2 subsystem controls.
  • Perform system IPLs and interact with IBM Hardware Management Console
  • Knowledge of JES2, CICS, CASCH, OS/VS1, VSE, IBM RMM Tape Management System and MVS JCL
  • Providing tape library management, backup support and off-site vaulting for all Mainframe environments
  • Providing support for magnetic tape units, automated tape libraries, and to maintain proper direction for all peripheral equipment
  • Provided base level IT support to non-technical personnel within the business
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Checked prices and calculated totals for accurate invoice processing.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Sales Associate, 08/2006 to 10/2007
Levtran Enterprises - Downtown Locker RoomCity, STATE,
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

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Resume Overview

School Attended

    Job Titles Held:

    • Program Assistant
    • Administrative Support Assistant
    • IT Specialist/ Mainframe Technician
    • Sales Associate


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