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Process Assitant/Ship Clerk Resume Example

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PROCESS ASSITANT/SHIP CLERK
Summary

Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills.

Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers.

Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.

Skills
  • Materials transport
  • Documentation and reporting
  • Shipping and receiving
  • Safety and compliance
  • Quality assurance
  • Data management
  • Route planning
  • Carrier relations
  • Customer service-oriented
  • Data gathering
  • Multi-state tax filing
  • Documentation filing
  • Organization skills
  • Tax accounting
  • High accuracy
  • Customer greeting
  • Cash register operation
  • Customer assistance
  • Payment processing
  • POS systems
  • Cash drawer balancing
Experience
11/2013 to Current
Process Assitant/Ship ClerkAmazon － Tracy, CA
  • Produced daily reports on shipments, team performance and financial numbers.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Obtained required documentation for onward movement of cargo.
  • Updated Microsoft system with data such as weights, charges and discrepancies.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Utilized Microsoft to organize and maintain shipment records, including data.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Completed product assembly according to standardized procedures.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Recorded production data in daily logs.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Supervised 25-30 employees to ensure optimal productivity.
11/2000 to 04/2001
Tax Preparer/AssistantH&R Block － Tracy, CA
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Helped clients integrate new tax software with accounting software.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Input tax information into Microsoft to track details and complete returns.
  • Invoiced customers, reconciled accounts and managed other bookkeeping tasks.
  • Used advanced tax law knowledge and mathematical abilities to calculate tax liabilities and payments.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Gathered information and entered data into computer system.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
11/1995 to 12/1997
CashierWalmart － Tracy, CA
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Adhered to top-quality client servicing standards to promote overall satisfaction.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Served needs of as many as patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Education and Training
06/1998
High School DiplomaTracy High School － Tracy, CA
04/1999
Technical Diploma Certification /State License: Certified Nursing Assistant Tracy Adult School Certified Nursing Assistant － Tracy Adult School
12/2000
Certification For Tax Preparer/State License: Tax PreparerH & R Block Tax Preparer School － Tracy CA
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Resume Overview

Companies Worked For:

  • Amazon
  • H&R Block
  • Walmart

School Attended

  • Tracy High School
  • Tracy Adult School Certified Nursing Assistant
  • H & R Block Tax Preparer School

Job Titles Held:

  • Process Assitant/Ship Clerk
  • Tax Preparer/Assistant
  • Cashier

Degrees

  • High School Diploma
    Technical Diploma Certification /State License : Certified Nursing Assistant
    Certification For Tax Preparer/State License : Tax Preparer

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