LiveCareer-Resume

police dispatcher ii resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Resourceful Police Dispatcher experienced in processing emergency calls within Sacramento and Contra Costa counties to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing 17 years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Hardworking and reliable Police Dispatcher with an excellent ability to prioritize and communicate. Offering adaptability and a strong work ethic. Highly organized, proactive and punctual with team-oriented mentality. Strong knowledge of RIMS, Tritech and Versaterm CAD and records mamangement systems. Constantly working to improve relationships with internal and external partners, as well as fostering a welcoming environment for new team members. Focusing on growth and learning in the industry as it is constantly changing based on technology and the needs of the people we serve.

Skills
  • Data Systems Operation
  • Problem-Solving
  • Good Judgment
  • Call Records Maintenance
  • Information Security
  • Emergency Response Procedures
  • Dispatch Coordination
  • Providing Clear Directions
  • Prioritizing Situations
  • NCIC Database
  • Rapid Needs Assessment
  • Critical Thinking
  • Call Routing
  • Active Listening
  • Data Entry
  • Decision Making
  • Documentation and Reporting
  • Information Relay
  • CPR and First Aid
  • Radio Frequencies Monitoring
  • 911 System Information Databases
  • Law Enforcement Collaboration
  • Emergency Medical Instruction
  • Cross-Departmental Teamwork
  • Verbatim Transcription
  • Verbal and Written Communication
  • Telephone Etiquette
  • Dependable and Responsible
  • Agency Referrals
  • Information Archiving and Retrieval
  • English Fluency
  • Computer Skills
  • Flexible Schedule
  • Alarm Systems Monitoring
  • Unit Dispatch
  • Emergency Medical Dispatcher Certification
  • Coaching and Mentoring
  • Teletype Networks
  • Map Reading
  • Emergency Police Dispatcher Certification
  • Status Chart Monitoring
  • Team Leadership
  • Vehicle Operation
  • Communication Systems Testing
Experience
Police Dispatcher II, 02/2022 to Current
City Of ConcordConcord, CA,
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Informally trained employees on triaging and dispatching procedures to properly handle daily calls using my experience and established protocols.
  • Mentored junior team members and managed employee relationships using my years of experience to assist in navigating the environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our service and community.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Damage Prevention Specialist, 04/2021 to 02/2022
AlgonquinSanger, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.
  • Interacted and effectively collaborated with engineers and land surveyors on infrastructure projects.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Fire Dispatcher, 09/2019 to 08/2020
City Of Alamo HeightsAlamo Heights, TX,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched police officers and emergency personnel to calls for service.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Police Dispatcher, 08/2004 to 09/2019
Walnut Creek Police DepartmentCity, STATE,
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.
  • Mentored junior team members and managed employee relationships.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Compiled and analyzed weekly trainee retention reports.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Monitored training effectiveness through observation and metrics analysis.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Conducted training classes for employees to ensure compliance with the law regarding use of NCIC/CLETS information.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Communications Training Officer
  • Tactical Dispatcher
  • CLETS trainer
Education and Training
Cosmetology License: Cosmetology, Expected in 09/1995 to Paris Beauty College - Concord, CA
GPA:
High School Diploma: , Expected in 06/1995 to Concord High School - Concord,
GPA:

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Resume Overview

School Attended

  • Paris Beauty College
  • Concord High School

Job Titles Held:

  • Police Dispatcher II
  • Damage Prevention Specialist
  • Fire Dispatcher
  • Police Dispatcher

Degrees

  • Cosmetology License
  • High School Diploma

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