police dispatcher resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am a highly motivated and enthusiastic individual who is eager to contribute to team success through hard work, diligence, and attention to detail.

With over 8 years experience in corrections and public safety, I understand the commitment and contribution that must be made for an organization to succeed.

I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

  • Team management
  • Problem resolution
  • Computer-aided dispatching
  • Police and fire procedures
  • Basic life support understanding
  • Safety and security enforcement
  • Inmate behavior modification tactics
  • Crisis intervention training
  • Conflict resolution skills
  • Suicide prevention training
  • Restraint Techniques
  • Emergency Response
  • Background investigations
  • Self-defense techniques
Work History
Police Dispatcher, 03/2020 to Current
Parkland Health & Hospital SystemDallas, TX,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Reduced risks and emergency response issues by observing public safety field units.
Public Safety Officer I, 06/2019 to 03/2020
Mercy HealthcareRogers, AR,
  • Protect all employees, patients, visitors or others having legitimate business on hospital property from harm or loss of personal property.
  • Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
  • Performed rescue functions at accidents, emergencies and disasters, including directing traffic, administering emergency medical aid and carrying people from dangerous areas.
  • Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
Corrections Officer/Deputy Sheriff, 10/2012 to 05/2019
Norfolk County SheriffCity, STATE,
  • Routinely counted inmates and in response to potential security breaches.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Authored incident reports for management on violations and discrepancies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Internship Student /Emergency Management Specialist, 12/2010 to 04/2011
Lowell District CourthouseCity, STATE,
  • Reviewed operational plans from other locations to identify options for local systems.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • In coordination with local/town officials and courthouse employees, I constructed emergency preparedness/mitigation plans specifically focused on incidents related to the courthouse.
  • The plans introduce emergency incidents that the courthouse has or could potentially experience.
  • (Natural Disasters, Courthouse Disturbance, Terrorist Attacks, ETC).
  • By using various information, each incident was analyzed with a risk score.
  • Detailed directions for each incident or scenario were also included.
  • Utilized the computer program GIS (Geographical Information Systems).
Bachelor of Science: Emergency Management / Homeland Security, Expected in 06/2012
Massachusetts Maritime Academy - Buzzards Bay, MA
  • Graduated with a 3.0 GPA
  • Coursework in Emergency Management, Homeland Security, Terrorism, Business Continuity, Crisis Communications, Toxicology, Legal Issues, Maritime Security and Law
  • Is structured as a regimented/military academy that requires cadets to fulfill their duties/responsibilities of the regiment.
  • While maintaining duties of the regiment, cadets must also adhere to the rigorous academic standards outlined in each curriculum. Cadets must meet the required G.P.A. and pass specific classes in order to advance any further in their declared major.
Certifications & Computer Skills
  • First Aid/CPR Certified
  • Management of Aggressive Behavior (MOAB)
  • CPI Non-Violent Crisis Intervention (NVCI)
  • International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
  • Practical and Tactical Handcuffing (PATH)
  • Oleoresin Capsicum Aerosol Training (OCAT)
  • WMD/HAZMAT Level C Operations
  • Completed a 315 HR reserve intermittent police academy (MPTC)
  • Microsoft Access (Word, Excel, PowerPoint)
  • GIS (Geographical Information Systems)
  • CJIS (Criminal Justice Information Systems)
  • NIMS (National Incident Management Systems)
  • ICS (Incident Command System)
  • CCTV

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Resume Overview

School Attended

  • Massachusetts Maritime Academy

Job Titles Held:

  • Police Dispatcher
  • Public Safety Officer I
  • Corrections Officer/Deputy Sheriff
  • Internship Student /Emergency Management Specialist


  • Bachelor of Science

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