LiveCareer-Resume

police dispatcher resume example with 17+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Smoothly direct, discipline and motivate law enforcement professionals to maximize safety, security and service of local residents. Observe field operations to enhance behaviors and eliminate protocol issues. Good relationship-building, communication and conflict management skills. Focused Police Dispatcher with 12 years of experience and knowledge. Expert skills in report writing and Emergency Situations. Known for having patience, professionalism and self-assurance in all situations and when interacting with all types of personalities. Police Dispatcher with strong background in management, supervision, training and customer service.

Skills
  • Leadership skills
  • People Skills
  • Management abilities
  • Detail Oriented
  • Organizational Skills
  • Multitasking abilities
  • Excellent Written
  • Oral Communications
  • Staff Development/ Facilitation of training
  • Problem Solving
  • Analytical Skills
  • Approach
  • CAD
  • Data Entry
  • Forms
  • Infection Control
  • Police
  • Presentations
  • Recruitment
  • Risk Management
  • Police patrol operations
  • Police and fire procedures
  • Disaster planning
  • Program management
  • Emergency response coordination
  • Logistics coordination
  • Risk management
  • Incidents management
  • Team management
  • Staff leadership
  • Team leadership
  • Interviewing
  • Resource allocation
Work History
11/2016 to Current Police Dispatcher Parkland Health & Hospital System | Dallas, TX,
  • Emergency & Non-Emergency Phones.
  • Police Dispatch.
  • Teletype E-Agent.
  • Monitoring Building Alarm Systems Across 7 states (TVA Sites).
  • Phones.
  • Monitor Site Cameras Across 7 States (TVA Sites).
  • Call Entries into CAD.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented all details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Completed appropriate forms and radio announcements for police department.
01/2008 to 01/2015 911 Telecommunicator City Of Kissimmee - Police Department | City, STATE,
  • Telecommunicator.
  • 911 Calls.
  • Teletype.
  • Fire & EMS Dispatch.
  • Police Dispatch.
  • CTO- Trainer/ Staff Development/ Training Committee.
  • Commendations Board - Police Dept.
  • Answered calls from automatic routing system and took basic information from callers.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented all details in system.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Reviewed operational plans from other locations to identify options for local systems.
01/2002 to 01/2008 Unit Coordinator & Staff Development *Staff & Family Liaison - Staff Coordinator Avante At Saint Cloud | City, STATE,
  • Risk Management Team/ Risk and Cause Analysis.
  • Staff Development/ Training and Development/ Orientation Facilitation/ Tracking and Trading of Training.
  • Infection Control.
  • Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Wrote training manuals for employees and positions according to strict company guidelines and protocols.
  • Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
  • Created and oversaw Nursing training programs for Clinical operations.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
Education
Expected in 2019 to to AAS | Criminal Justice Eastern Gateway Community College, , GPA:
Cum Laude
Expected in 05/2020 to to Bachelor of Science | Business Management Champlain College, Burlington, VT GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Eastern Gateway Community College
  • Champlain College

Job Titles Held:

  • Police Dispatcher
  • 911 Telecommunicator
  • Unit Coordinator & Staff Development *Staff & Family Liaison - Staff Coordinator

Degrees

  • AAS
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: