police dispatcher resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Providing Clear Directions
  • Radio Frequencies Monitoring
  • Verbatim Transcription
  • Critical Thinking
  • NCIC Database
  • Verbal and Written Communication
  • Data Entry
  • Good Judgment
  • Law Enforcement Collaboration
  • Problem-Solving
  • Decision Making
  • Active Listening
  • Call Records Maintenance
  • Information Relay
  • Documentation and Reporting
  • Map Reading
  • Telephone Etiquette
  • Emergency Police Dispatcher Certification
  • Flexible Schedule
  • Coaching and Mentoring
  • Team Leadership
  • Computer Skills
  • Dependable and Responsible
Police Dispatcher, 08/2017 to Current
City Of Alamo HeightsAlamo Heights, TX,
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Tracked call logs and shift data to enter into computer system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Researched vehicle, wanted and missing persons information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Detention Officer, 08/2016 to 08/2017
City Of Indianapolis And Marion CountyIndianapolis, IN,
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
  • Performed searches of people, vehicles, mail items and dormitories.
  • Fingerprinted and photographed incoming and released inmates.
  • Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
  • Exercised surveillance and control over 100 inmates.
  • Transported and escorted inmates to hospitals, court and other institutions.
  • Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
  • Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
  • Supervised inmates during day-to-day activities.
  • Performed head counts, checking cells for missing inmates.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Used appropriate means to discipline prisoners.
  • Issued clothing, tools and other authorized items to inmates.
  • Guarded facility entrances to screen visitors.
  • Conducted fire, safety and sanitation inspections.
  • Transported inmates to court, doctor appointments and work sites.
  • Instructed inmates in work assignments and explained tasks.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Conducted investigations of crimes committed within prison.
Correctional Officer, 01/2010 to 01/2015
City Of Johnson CityJohnson City, TN,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Education and Training
Associate of Science: Criminal Justice, Expected in 12/2020 to Pitt Community College - Winterville, NC
High School Diploma: , Expected in 06/1999 to North Pitt High School - Bethel, NC

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Resume Overview

School Attended

  • Pitt Community College
  • North Pitt High School

Job Titles Held:

  • Police Dispatcher
  • Detention Officer
  • Correctional Officer


  • Associate of Science
  • High School Diploma

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