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Police Dispatcher Resume Example

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POLICE DISPATCHER
Summary

Friendly and skilled Administrative professional with the desire to support healthcare staff and hospital operations by contributing to patient care objectives. Well-organized and resourceful with a proactive mindset and good communication skills. Effective at working as part of a team to deliver a positive patient experience.

Skills
  • Self-starter with excellent customer service skills
  • Strong organizational skills and ability to multitask
  • Efficient prioritization and decision making
  • Proficient in MS Word, PowerPoint, Excel, Internet Explorer, Firefox, Chrome, Adobe Acrobat, and various calendar and email systems.
  • Accountable team player and problem solver
  • Professional phone and in person demeanor
  • Ability to work flexible hours, weekends and graveyard shifts
  • Ability to communicate clearly in English and Spanish
Experience
Police Dispatcher, Company Name, May 2019-CurrentCity, State
  • Provide professional public safety services to the residents of National City.
  • Receive and process heavy phone call volume of both 9-1-1 emergency and non-emergency calls in both English and Spanish.
  • Ask qualifying questions to elicit crucial information from distressed callers in a timely manner.
  • Update citizens on units dispatched and delays in service and track the outcome of dispatched calls in the CAD system.
  • Perform various clerical and receptionist duties such as typing, word processing, copying and faxing.
  • Operate law enforcement communication equipment and NCIC database to facilitate information to the responding units.
  • Work in close contact with various department personnel including Captains, Lieutenants, Sergeants, Corporals, Officers, Detectives, Swat Team, Gang Enforcement Team, Homeless Outreach Teams, as well as interdepartmental administrative staff.
  • Experience using various business systems MS Word, Outlook, PowerPoint, Internet Explorer, Chrome, Adobe Acrobat, and various database and desktop publishing programs.
  • Responsible for working varying shifts as needed, such as 12 hour rotating shifts, weekends, holidays and overtime shifts.
Police Records Clerk, Company Name, August 2018-May 2019City, State
  • Managed busy reception area and multi-line telephone system in both English and Spanish.
  • Welcomed and directed citizens and visitors to appropriate departments as needed.
  • Received and processed payments for police report requests, background checks and public information requests.
  • Efficiently processed data entry of citations, warning tickets and parking violations into multiple computer systems.
  • Followed schedules and prepared daily financial logs while working in conjunction with the city Finance Department in the transmittal of cash and credit card receipts.
  • Followed through on requests and provided updated information regarding various public requests.
  • Maintained confidentiality and professionalism while processing fingerprints and registration requirements for high risk offenders, such as arson, narcotic and sex offender registrants.
  • Organized and maintained clear and accurate public records.
  • Prepared correspondence, reports, and spreadsheets to track payments.
  • Knowledge and experience using various law enforcement systems, such as: NetRMS, SDLaw, Visinet, Arjis, Regional Registrant System, CSAR and Calphoto.
  • Utilized knowledge of departmental policies and procedures and city geography.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Interacted with and promoted a cooperative work environment with all levels of staff, the public, community groups and other city departments and law enforcement agencies in the area.
Community Education Specialist 2, Company Name, March 2008-December 2018City, State
  • Provided counseling to citizens across California on addiction behavioral change.
  • Answered a high volume of inbound calls and placed outbound calls in both English and Spanish.
  • Updated calendars and scheduled client appointments.
  • Maintained organized and confidential client records.
  • Oversaw insurance incentive programs, such as Medi-Cal's nicotine patch giveaway program offered to Medi-Cal eligible members.
  • Worked under changing conditions and carried out instructions for specialized research projects.
  • Developed client treatment plans based on research, clinical experience, and client histories.
  • Completed and maintained detailed records regarding services provided and client progress.
  • Collaborated closely with interdisciplinary team members including faculty, student researchers and staff to develop and implement appropriate therapeutic approach and validity of treatment plans used.
  • Reviewed and evaluated client progress in relation to measurable goals described in treatment and care plans and proceeded per safety protocol.
  • Provided specialized therapeutic intervention as appropriate for clients in crisis, as well as those with developmental disabilities, mental illness and individuals with co-occurring substance abuse disorders.
  • Responsible for accessing continuous online training and resources.
  • Prepared and processed orders for delivery through USPS, UPS and GSO couriers and re-stocked office and mail room supplies to maximize team productivity.
  • Prepared and updated office records and spreadsheets to support departmental needs.
Administrative Assistant, Company Name, April 2005-October 2009City, State
  • Greeted, welcomed and checked patients in for their appointments.
  • Managed busy reception area and answered multiple phone lines.
  • Assisted front office with scheduling appointments in master calendar, processed authorizations, collected co-pays and referred patients to other medical offices for follow-ups.
  • Contacted customers via phone to confirm appointments and followed up with any medical directions in preparation of their upcoming appointment.
  • Prepared, labeled and filed patient charts and maintained up to date patient medical records.
  • Worked closely with the office Manager and processed patient billing, reimbursements, pricing and posting of charges.
  • Knowledge of various third party payers, including private, federal and state health plans.
  • Worked in collaboration with physicians, vendors, co-workers and staff to maintain updated appointment calendars and meeting schedules.
  • Performed various clerical and receptionist duties such as ordering supplies, filing, photocopying and faxing.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Education and Training
Bachelor of ScienceHealth Sciences, , United States University, , CityJuly 2012
Associate of ArtsTransfer Studies/ Human Development, , Southwestern College, , CityJuly 2006
High School DiplomaSweetwater High School, , CityStateJuly 2003
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Resume Overview

School Attended

  • United States University
  • Southwestern College
  • Sweetwater High School

Job Titles Held:

  • Police Dispatcher
  • Police Records Clerk
  • Community Education Specialist 2
  • Administrative Assistant

Degrees

  • Bachelor of Science
    Associate of Arts
    High School Diploma

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