police dispatcher resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
I have 7 years in Law Enforcement and 11 years in 911 Dispatch. I am very detail oriented, consistent, organized, and well versed in a multitude of operations. My law enforcement background brings experience in commercial vehicle enforcement and routine patrol duties. My 911 Dispatch background brings experience in handling calls for emergency and non-emergency situations, how to handle people over the phone while ensuring their safety and getting responders to assist them.
For the past year I have managed the Catering Service for Mission BBQ in York, PA., where I was in constant contact with vendors and customers. We provide food service for staffing large corporate events, private events and weddings as well we handle food delivery.
I am dedicated and reliable to perform the tasks assigned.
Skills
MS Office
Interpersonal Communication
Responsible
Conflict resolution
Teamwork
Supervision
Planning and Coordination
Multitasking abilities
Good telephone etiquette
Critical thinking
Organization and Time management
Brand Loyalty
Labor and Overhead Cost Estimation
Guest Relations
Billing and Payment Processing
Catering Consultation
Staff Scheduling
Education
Kent County High SchoolWorton, MDExpected in 05/1996 ā āHigh School Diploma: - GPA:
Work History
Southwest General Health Center - Catering Servant Heart Leader Strongsville, OH, 10/2021 - Current
Handled catering scheduling, ordered food and planned events.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
Secured new clients and accounts by analyzing and catering products to specific needs.
Verified prepared food met standards for quality and quantity before serving to customers.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented all details in system.
Kent County Office Of Emergency Services - Emergency Services Dispatch Lieutenant City, STATE, 10/2015 - 04/2019
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Read system maps and caller information, and documented all details in system.
Oversaw daily operations to ensure high levels of productivity.
Developed team communications and information for meetings.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Managed team of 8-12 employees, overseeing training, and professional growth of employees
Maryland State Police - Emergency Services Dispatcher City, STATE, 02/2010 - 09/2015
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Delivered group and individual training covering Police Dispatch, Calltaking and Criminal Justice Information areas.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Exceeded goals through effective task prioritization and great work ethic.
Worked flexible hours; night, weekend, and holiday shifts.
Company Name - Trooper First Class City, State, 09/1996 - 09/2003
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Patrolled assigned areas to prevent and detect roadway crimes.
Directed suspects on field sobriety tests and performed tests using portable equipment.
Identified controlled substances and contraband by conducting comprehensive searches of people and property.
Performed high-speed vehicle pursuits to apprehend criminal suspects.
Promoted public safety and facilitated vehicular flow by directing traffic during emergency and congested situations.
Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Prepared cases for trial and appeared as witness to testify in court.
Drafted reports detailing patrol activities, observations and arrests.
Conducted investigations into Illegal drugs trade, gun trafficking and organized crime.
Used crime scene equipment to identify, collect, analyze and preserve physical evidence at crime scenes.
Served court documents and completed civil process duties.
Obtained information from arrested subjects to conduct debriefings.
Conducted interviews with targets, witnesses and subjects.
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Assisted in special investigations and crime prevention programs.
Recorded facts to prepare reports documenting incidents and activities.
Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
Rendered aid to accident victims and other persons requiring first aid for physical injuries.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
Thoroughly analyzed criminal information and processed crime scenes.
Patrolled assigned locations to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
Handled citation and traffic violation paperwork.
Performed vehicle inspections to check adherence to rules, standards or regulations, and issued violations for offenders.
Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
Address reported equipment failures or violations regarding vehicle operations, investigated accidents and drafted detailed reports.
Issued notices and recommended corrective actions upon discovery of infractions or problems.
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