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Police Dispatcher Resume Example

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POLICE DISPATCHER
Career Focus
Excellent communicator with the ability to work under intense and stressful situations, while staying calm, with people of all ages.  Maintains excellent time management, problem resolution and de-escalation skills.  Ability to multitask, obtain information quickly and proficiently.  18 years of customer service experience.  A proven leader with skill and ability to motivate, train and support teams.  Self motivated learner that requires little to no direction. Technology savvy using MS Office, Excel, Power Point and navigating search engines.
Core Qualifications
  • Excellent research skills
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Planning/coordinating
  • Superior communication skills
  • Cheerful and energetic
  • Effective team player
  • Dependable and reliable
Accomplishments
Scheduling
  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
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Work Experience
Police DispatcherJan 2010 to Current
Albuquerque Police Department － Albuquerque, NMPolice dispatcher, 911 operator, and NCIC operator functions. Use and monitor computer systems dealing with law enforcement. Supervise, train, and coach employees. Monitor and review employee's work. Effective decision making and problem solving with little to no information provided. Select, supervise, train and evaluate staff. Interpret and explain policies and procedures. Operate emergency communication system and radio transmitting equipment. Respond to requests and inquiries from the public. Coordinate and implement training programs. Perform multiple tasks simultaneously. Work under pressure, excerciese good judgement and make sound decisions in emergency situtations. Work flexible hours. Abliity to understand oral and written instructions. Prepare clear and concise reports. Communicate clearly and concisely both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Maintain security and confidentiality of information. Police dispatcher, 911 operator, and NCIC operator functions. Use and monitor computer systems dealing with law enforcement. Effective decision making and problem solving with little to no information provided. Operate emergency communication system and radio transmitting equipment. Respond to requests and inquiries from the public. Perform multiple tasks simultaneously. Work under pressure, excerciese good judgement and make sound decisions in emergency situtations. Work flexible hours. Abliity to understand oral and written instructions. Maintain security and confidentiality of information.
Police DispatcherApr 2001 to May 2003
BYU Police Department － Provo , UTPolice dispatcher, 911 operator, and NCIC operator functions. Use and monitor computer systems dealing with law enforcement. Effective decision making and problem solving with little to no information provided. Operate emergency communication system and radio transmitting equipment. Respond to requests and inquiries from the public. Perform multiple tasks simultaneously. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Work flexible hours. Ability to understand oral and written instructions. Maintain security and confidentiality of information. Quality control of all data entry entered by myself and others.
Sales AssociateJun 2000 to May 2001
Lady Footlocker － Orem, UTDescribed use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
Telemarketing and Customer Service RepresentativeJun 1998 to Aug 2001
Marketing Alley － Provo, UTMarketing Ally Telemarketing representative for multiple companies; selling products over the phone. Customer service representative for multiple companies; taking orders for different products, filled out credit applications over the phone for by fax About Autumn Excellent communicator with the ability to work under intense and stressful situations, while staying calm, with people of all ages. Maintains excellent time management, problem resolution and de-escalation skills. Ability to multitask, obtain information quickly and proficiently. 18 years of customer service experience. A proven leader with skill and ability to motivate, train and support teams. Self motivated learner that requires little to no direction. Technology savvy using MS Office, Excel, Power Point and navigating search engines.
Education and Training
Some College, Business Utah Valley University － Orem , UT, USAContinuing education in Business Administration
Skills
Dispatcher, Excellent Multitasker, Problem Solving, Security, Simultaneously, Training, Training Programs, Credit, Customer Service, Customer Service Representative, Engines, Excel, Marketing, Ms Office, Problem Resolution, Receptionist, Retail Sales, Self Motivated, Selling Products, Telemarketing, Time Management, Data Entry, Quality Control, Associate, Sales, Sales Associate
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Resume Overview

Companies Worked For:

  • Albuquerque Police Department
  • BYU Police Department
  • Lady Footlocker
  • Marketing Alley

School Attended

  • Utah Valley University

Job Titles Held:

  • Police Dispatcher
  • Sales Associate
  • Telemarketing and Customer Service Representative

Degrees

  • Some College , Business

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