police dispatcher resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional organized clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Ability to build positive rapport with customers. Highly resourceful with a history of tackling complex projects. Career-minded individual comfortable working in fast-paced, demanding office environment.
Skills
Self-starter with meticulous attention to detail
Strong organizational skills and ability to multitask
Efficient prioritization and decision making
Accountable team player and problem solver
Professional phone and in person demeanor
Proficient in MS Word, PowerPoint, Excel, Internet Explorer, Firefox, Chrome, Adobe Acrobat, and various calendar and email systems.
Ability to work flexible hours
Fluent in English and Spanish
Education and Training
United States UniversitySan Diego, CA, Expected in 07/2012 ā āBachelor of Science:Health Sciences - GPA:
Southwestern CollegeChula Vista, Expected in 07/2006 ā āAssociate of Arts:Transfer Studies/ Human Development - GPA:
Sweetwater High SchoolNational City, CAExpected in 07/2003 ā āHigh School Diploma: - GPA:
Experience
Methodist Health System - Police Dispatcher Midlothian, TX, 05/2019 - Current
Provide professional public safety services to the residents of National City.
Receive and process heavy phone call volume of both 9-1-1 emergency and non-emergency calls in both English and Spanish.
Elicit crucial information from distressed callers in a timely manner and paying strong attention to detail.
Update citizens on units dispatched and delays in service and track the outcome of dispatched calls in the CAD system.
Perform various clerical and receptionist duties such as typing, word processing, copying and faxing.
Operate law enforcement communication equipment and NCIC database to facilitate information to the responding units.
Work in close contact with various department personnel including Captains, Lieutenants, Sergeants, Corporals, Officers, Detectives, Swat Team, Gang Enforcement Team, Homeless Outreach Teams, as well as interdepartmental administrative staff.
Experience using various business systems MS Word, Outlook, PowerPoint, Internet Explorer, Chrome, Adobe Acrobat, and various database and desktop publishing programs.
Responsible for working varying shifts as needed, such as 12 hour rotating shifts, weekends, holidays and overtime shifts.
City Of Hickory - Police Records Clerk Hickory, NC, 08/2018 - 05/2019
Managed busy reception area and multi-line telephone system in both English and Spanish.
Greeted and directed citizens to appropriate departments as needed.
Received and processed payments for police report requests, background checks and public information requests.
Efficiently processed data entry of citations, warning tickets and parking violations into multiple computer systems.
Prepared daily financial logs and worked in conjunction with the city Finance Department in the transmittal of cash and credit card receipts.
Followed through on report requests and provided updated information regarding various public requests.
Maintained confidentiality and professionalism while processing fingerprints and registration requirements for high risk offenders, such as arson, narcotic and sex offender registrants.
Organized and maintained clear and accurate public records.
Prepared correspondence, reports, and spreadsheets to track payments.
Knowledge and experience using various law enforcement systems, such as: NetRMS, SDLaw, Visinet, Arjis, Regional Registrant System, CSAR and Calphoto.
Maintained a knowledge of departmental policies and procedures and city geography.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Interacted with and promoted a cooperative work environment with all levels of staff, the public, community groups and other city departments and law enforcement agencies in the area.
Brown & Brown, Inc. - Community Education Specialist 2 Lafayette, CA, 03/2008 - 12/2018
Provided counseling to citizens across California on addiction behavioral change.
Answered a high volume of inbound calls and placed outbound calls in both English and Spanish.
Updated calendars and scheduled client appointments.
Maintained organized and confidential client records.
Oversaw insurance incentive programs, such as Medi-Cal's nicotine patch giveaway program offered to Medi-Cal eligible members.
Developed client treatment plans based on research, clinical experience, and client histories.
Completed and maintained detailed records regarding services provided and client progress.
Collaborated closely with interdisciplinary team members including faculty, student researchers and staff to develop and implement appropriate therapeutic approach and validity of treatment plans used.
Reviewed and evaluated client progress in relation to measurable goals described in treatment and care plans.
Provided specialized therapeutic intervention as appropriate for clients in crisis, as well as those with developmental disabilities, mental illness and individuals with co-occurring substance abuse disorders.
Prepared and processed orders for delivery through USPS, UPS and GSO couriers and re-stocked office and mail room supplies to maximize team productivity.
Prepared and updated office records and spreadsheets to support departmental needs and enhance office efficiency.
Carlos F. Jimenez MD - Administrative Assistant City, STATE, 04/2005 - 10/2009
Greeted and checked patients in for their appointments.
Managed busy reception area and answered multiple phone lines.
Assisted front office with scheduling appointments in master calendar, processed authorizations, collected co-pays and referred patients to other medical offices for follow-ups.
Contacted customers via phone to confirm appointments and followed up with any medical directions in preparation of their upcoming appointment.
Prepared, labeled and filed patient charts and maintained up to date patient medical records.
Worked closely with the office Manager and processed patient billing, reimbursements, pricing and posting of charges.
Knowledge of various third party payers, including private, federal and state health plans.
Worked in collaboration with physicians, vendors, co-workers and staff to maintain updated appointment calendars and meeting schedules.
Performed various clerical and receptionist duties such as ordering supplies, filing, photocopying and faxing.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
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