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Police Dispatcher Resume Example

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POLICE DISPATCHER
Professional Summary

Highly motivated to learn new trades and skills. Interested in growing a career and teaching English language to multiple students. Exceptional leader talented at team building, customer service and critical thinking. Technically-savvy with outstanding relationship building, training and presentation skills. Supervisor with 14.5 years experience. Areas of expertise include handling of confidential information and emergency responses, teaching police officers and dispatchers how to do CPR and basic first aid in a large classroom setting.

Skills
  • Excellent customer relations. First Aid and CPR Certified -Strong interpersonal skills -Project scheduling -Effective at multi-tasking
  • Administrative
  • Strong interpersonal skills
  • CPR Certified
  • Customer relations
  • First Aid
  • Law Enforcement
  • Meetings
  • Mentoring
  • Multi-tasking
  • Protocols
  • Scheduling
  • Supervisory
  • Computer-aided dispatching
Work History
Police Dispatcher, 01/2019 to 01/2020
City Of New Port Richey – New Port Richey, FL
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Automated document flow by ensuring logbook's and fire, accident and emergency reports were maintained with 100% accuracy
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
Emergency Communications Supervisor, 03/2006 to 12/2018
Pasco County FL – New Port Richey, FL
  • Trained new employees in classroom environment by teaching them CPR and Emergency medical dispatch protocols for State of Florida certification
  • Overseeing and assisting with emergency communications work involving accurate and rapidprocessing of routine and emergency calls where fire, ambulance, law enforcement, or related assistance as required and performing assigned supervisory and training duties within the Public Safety Communications Center
  • Responsible on an assigned shift for the operation of several types of communications equipment utilizing the standard procedures and supervising other communications officers on that shift
  • Perform periodic evaluations of the Emergency Communications Officers and Lead Emergency Communications Officers on the shift assigned
  • Supervise personnel in the processing of emergency call for assistance and other administrative call requests
  • Supervise personnel in dispatch of Law Enforcement and/or Fire and EMS agencies
  • Receive telephone calls from citizens or emergency personnel requesting assistance or information, screens calls, and initiates appropriate action
  • Achieved High Compliance Scores by mentoring shift workers and development of training program for new call-takers
  • Worked directly with Pasco Sheriff and Pasco Fire to achieve appropriate lifesaving evacuations during multiple tropical storms and hurricanes
  • Analyzed departmental documents for appropriate distribution and filing
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
Field Operations Manager, 06/1998 to 02/2006
JAD Contractors – Tarpon Springs, FL
  • Reviewed plans and specs during the schematic design of pre-construction
  • Coordinated utility service providers according to project schedules
  • Obtained building and specialty permits from local jurisdictional agencies
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues
  • Performed regular job site observations to provide direction for all general contractor personnel
  • Provided safety kits to all construction personnel, which complied with safety protocols for the jobsite
  • Prepared regular interval progress reports
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner
Education
TEFL Certificate: English Language And Literature, 01/2020
TEFL Worldwide Prague - Prague, Czech Republic

TEFL Certification Accredited by IatQuo Completed an accredited on-site, 4 week,125 hour TEFL program that included 8-10 hours of actual hands on experience teaching in classrooms with actual ESL learners at levels including Elementary, Pre- intermediate, Intermediate and Upper-intermediate learners. Program focus consisted of teaching methodology and language awareness. I delivered a full grammar presentation on (grammar label) and an individual learner case study. Topics of program coverage included: Vocabulary, Grammar, Phonology, Business English, young learners English, Methodology, authentic materials and course books, EFL Testing and other EFL components.

American Heart Association CPR-First Aid : Emergency Management, 2019
American Heart Association - Port Richey, FL
Master of Science: History, American History, 2015
American Military University - Manassas, VA
Bachelor of Science: Criminal Justice, 2012
Hodges University - Fort Myers, FL
Graduated with Honors
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Resume Overview

Companies Worked For:

  • City Of New Port Richey
  • Pasco County FL
  • JAD Contractors

School Attended

  • TEFL Worldwide Prague
  • American Heart Association
  • American Military University
  • Hodges University

Job Titles Held:

  • Police Dispatcher
  • Emergency Communications Supervisor
  • Field Operations Manager

Degrees

  • TEFL Certificate : English Language And Literature , 01/2020
    American Heart Association CPR-First Aid : Emergency Management , 2019
    Master of Science : History, American History , 2015
    Bachelor of Science : Criminal Justice , 2012

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