Plant Operations Directors Assistant Resume Example Company Name

Mercedes

Alexander

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Customer Service Representative with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in ENGLISH. Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Skills

Direct Patient Care
Patient Management
Administering Medication
Meal planning and preparation
Cleaning

Patient Bathing
First Aid and Safety
Household tasks
Physical Therapy
Flexible & Adaptable

Education

Grossmont CollegeCity, StateNo Degree:Creative Writing

Mt San Jacinto CollegeCity, StateNo Degree:Film And Video Production

Moreno Valley CollegeCity, StateNo Degree:Human Services

ParkRidge Private SchoolCity10/2014High School Diploma

Work History

Company Name - Plant Operations Directors Assistant
City, State09/2012 - 04/2013

Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
Promoted team productivity by keeping supplies organized and well-stocked.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed calendar, prioritized inquiries and requests, troubleshot conflicts and made judgments and recommendations to support smooth day-to-dayengagements.
Prepared and edited correspondence, presentations, reports and memos.

Company Name - Staffing Agency,Temp Worker
City, State06/2015 - 12/2015

Exceptional customer service to all guests and escalated concerns where needed.
Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Welcomed guests to events, checked invitations and oversaw proper seating.
Set up event facilities and equipment, cleaned areas and organized supplies.
Welcomed guests and directed each person to desired party, room or activity.
Talked to coworkers using electronic devices such as computers and radios.
Used troubleshooting methods to resolve issues with arcade games and restore normal functioning, minimizing costly and frustrating downtime.

Company Name - Housekeeper /Private Caregiver
City, State04/2018 - 12/2019

Maintained clean, safe and well-organized patient environment.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided safe mobility support to help patients move around personal and public spaces.
Documented vitals, behaviors and medications in client medical records.
Supervised daily activities and provided assistance when needed.
Administered medication as directed by physician.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Company Name - Remote Customer Support Agent
City, State06/2019 - Current

Promoted available products and services to customers during service, account management and order calls.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Cross-trained and backed up other customer service managers.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

Accomplishments

Resolved product issue through consumer testing.

Strong Work Ethic, Compassionate, Attention to Detail, Quick Thinking Skills, Strong Communications

Strong Work Ethic

Compassionate

Attention to Detail

Quick Thinking Skills

Strong Communications Skills

Proficient Computer Knowledge Such as Microsoft word

Excel

Excellent verbal and written communication

Ability to follow set rules and protocol

Patience and Flexibility

Leadership,Teamwork

Resume Overview

School Attended

Grossmont College
Mt San Jacinto College
Moreno Valley College
ParkRidge Private School

Job Titles Held:

Plant Operations Directors Assistant
Staffing Agency,Temp Worker
Housekeeper /Private Caregiver
Remote Customer Support Agent

Degrees

No Degree : Creative Writing
No Degree : Film And Video Production
No Degree : Human Services
High School Diploma

Plant Operations Directors Assistant Resume Example

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