Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Customer Service Representative with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in ENGLISH. Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

  • Direct Patient Care
  • Patient Management
  • Administering Medication
  • Meal planning and preparation
  • Cleaning
  • Patient Bathing
  • First Aid and Safety
  • Household tasks
  • Physical Therapy
  • Flexible & Adaptable
Work History
09/2012 to 04/2013 Plant Operations Directors Assistant Sykes Enterprises Incorporated | LA, State,
  • Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
  • Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed calendar, prioritized inquiries and requests, troubleshot conflicts and made judgments and recommendations to support smooth day-to-dayengagements.
  • Prepared and edited correspondence, presentations, reports and memos.
06/2015 to 12/2015 Staffing Agency,Temp Worker Staffing Inc. | City, STATE,
  • Exceptional customer service to all guests and escalated concerns where needed.
  • Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Welcomed guests to events, checked invitations and oversaw proper seating.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Welcomed guests and directed each person to desired party, room or activity.
  • Talked to coworkers using electronic devices such as computers and radios.
  • Used troubleshooting methods to resolve issues with arcade games and restore normal functioning, minimizing costly and frustrating downtime.
04/2018 to 12/2019 Housekeeper /Private Caregiver Syliva Sanfillipo | City, STATE,
  • Maintained clean, safe and well-organized patient environment.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented vitals, behaviors and medications in client medical records.
  • Supervised daily activities and provided assistance when needed.
  • Administered medication as directed by physician.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
06/2019 to Current Remote Customer Support Agent Blue Ridge Communications Group, Inc | City, STATE,
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Expected in No Degree | Creative Writing Grossmont College, El Cajon, CA GPA:
Expected in No Degree | Film And Video Production Mt San Jacinto College, San Jacinto, CA GPA:
Expected in No Degree | Human Services Moreno Valley College, Moreno Valley, CA GPA:
Expected in 10/2014 High School Diploma | ParkRidge Private School, Long Beach, CA, GPA:
  • Resolved product issue through consumer testing.

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School Attended

  • Grossmont College
  • Mt San Jacinto College
  • Moreno Valley College
  • ParkRidge Private School

Job Titles Held:

  • Plant Operations Directors Assistant
  • Staffing Agency,Temp Worker
  • Housekeeper /Private Caregiver
  • Remote Customer Support Agent


  • No Degree
  • No Degree
  • No Degree
  • High School Diploma

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