Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Motivated Customer Service Representative with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in ENGLISH. Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
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- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed calendar, prioritized inquiries and requests, troubleshot conflicts and made judgments and recommendations to support smooth day-to-dayengagements.
- Prepared and edited correspondence, presentations, reports and memos.
- Exceptional customer service to all guests and escalated concerns where needed.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Welcomed guests and directed each person to desired party, room or activity.
- Talked to coworkers using electronic devices such as computers and radios.
- Used troubleshooting methods to resolve issues with arcade games and restore normal functioning, minimizing costly and frustrating downtime.
- Maintained clean, safe and well-organized patient environment.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors and medications in client medical records.
- Supervised daily activities and provided assistance when needed.
- Administered medication as directed by physician.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved product issue through consumer testing.
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Resume Overview
School Attended
- Grossmont College
- Mt San Jacinto College
- Moreno Valley College
- ParkRidge Private School
Job Titles Held:
- Plant Operations Directors Assistant
- Staffing Agency,Temp Worker
- Housekeeper /Private Caregiver
- Remote Customer Support Agent
Degrees
- No Degree
- No Degree
- No Degree
- High School Diploma
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