SEARCH

Pickup Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PICKUP ASSOCIATE
Summary

I'm a dedicated employee, willing to learn new opportunities that will advance my experience. Looking for a job to advance customer and/or member satisfaction, and seeking a full time status. I can offer support to my co-workers, excellent communication skills, and work great with others to complete major tasks. Proficient in Microsoft software, and committed to providing excellent customer service.

Skills
  • Pickups and drop offs
  • Helpdesk technical assistance
  • Communication and presentation
  • Client-focused service
  • Managing activities
  • Supervising team
  • Office reception
  • Providing customer support
  • Inbound phone call management
  • Administering benefits
  • Answering inbound calls
  • Monthly reporting
  • Managing file systems
  • Packaging orders
  • Bagging products
  • Vaccines
  • Direct patient care and advocacy
  • Customer database management
  • Mac and PC proficiency
  • Verifying orders
  • File and records maintenance
  • Business operations management
  • Medical billing and collections
  • Order picking
  • Prioritizing patients
Experience
Pickup Associate 03/2017 to CurrentCompany NameCity, State
  • Improved customer satisfaction by finding creative solutions to problems.
  • Learned computer and phone calls to support office needs.
  • Handled all delegated tasks, including marshalling and closing duties.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new learning opportunities.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Claims Adjuster01/2001 to CurrentCompany NameCity, State
  • Handled and processed variety of claims, including Professional and Facility.
  • Attended annual anti-fraud training courses, conferences, client SIU training and industry seminars.
  • Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in payment or denial.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Handled all delegated tasks, including phone calls and adjustments.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
Shift Manager10/2009 to 11/2016Company NameCity, State
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Increased overall team efficiency and productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Managed and mentored 8 staff members.
  • Mentored and supported new employees to maximize team performance.
  • Documented receipts, employee hours and inventory movements.
  • Trained and supervised staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Inputted customer data into NPI system, safeguarding financial and personal information to avoid breaches.
  • Handled over $6,000 in funds each day in fast-paced food environment.
  • Managed day-to-day operations, including supervision and assignment delegation for 8-10-member team.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Front Office Assistant04/1995 to 12/2000Company NameCity, State
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Received and screened high volume of internal and external communications.
  • Collected copays and account balance payments and updated account records.
  • Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Contributed to office work success by accurately coordinating records, supplies and paperwork.
  • Answered office phone and emails to schedule appointments, forward information and complete office work.
  • Responded to telephone inquiries from clients and insurance companies and delivered information to inform and educate callers.
  • Answered numerous daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to office manager on daily basis.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and insurance information.
  • Maintained front office cleanliness and organized supplies to increase daily task productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education and Training
High School Diploma06/1985J.R. Tucker High SchoolCity
Medical Administration 01/1995Braxton SchoolCity, State
Some College (No Degree): NursingRichmondSt Mary's School of Practical NursingCity
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • J.R. Tucker High School
  • Braxton School
  • RichmondSt Mary's School of Practical Nursing

Job Titles Held:

  • Pickup Associate
  • Claims Adjuster
  • Shift Manager
  • Front Office Assistant

Degrees

  • High School Diploma 06/1985
    Medical Administration 01/1995
    Some College (No Degree) : Nursing

Similar Resumes

View All
Online-Grocery-Pickup-resume-sample

Online Grocery Pickup

Antioch, Tennessee