Picking Packer Shipping And Receiving Clerk Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Excellent communicator with over 17 years experience as a Customer Service Representative in a fast-paced call center at AT&T (Michigan Bell Telephone Company). Self- motivated with exceptional communication and computer abilities. Enthusiastic and well-organized with a solid background in data entry. Professional and knowledgeable, versed in administrative support and customer service. Experienced in managing company reputation with customers. Highly efficient and accurate, with strong planning, and problem solving skills. I possess the abilities to get the job done.

  • Self-Motivated
  • MS Windows proficient
  • Company branding
  • Positive and friendly
  • Excellent work ethic
  • Strong conflict resolution skills
  • MS Office
  • Exceptional communication skills
  • Professional and Personalable
  • Mailing and shipping
  • Exceptional time management skills
  • Quality Standards
  • Active listening and communication
  • Account management and updating
  • Multi-line phone talent
Work History
Packaging and Shipping Technician, 04/2019 to Current
Fairmount Santrol Crane, TX,
  • Supported current production needs by moving items between equipment, conveyors and staging areas
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Added packed boxes to conveyor belts for movement to shipping stations
  • Noted unsafe components inside packages and discussed concerns with supervisors
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
  • Entered package information into company's computer system using with high degree of accuracy. Sorted and Packed products using materials as directed by company specifications
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations
  • Unloaded deliveries from trucks in prompt fashion
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
  • Packaged avg. of 2,500 + finished products every shift, transporting items for additional processing, storage or shipment off-site
Mail Processing Clerk (SEASONAL HIRE), 11/2018 to 01/2019
United States Postal Sevice City, STATE,
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Facilitated trailer loading by sorting mail and transferring it by forklift
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Used automated mail processing equipment to sort and collate mail
  • Maintained excellent attendance record, consistently arriving to work on time
Customer Service Representative, 06/2001 to 05/2018
AT&T (Michigan Bell Telephone Company) City, STATE,
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Opened new accounts and documented personal, demographic and payment information in system
  • Overcame objections using friendly, persuasive strategies
  • Explained product prices and packages as well as answered questions and addressed concerns of customers
  • Set up appointments with interested customers according to schedule availability
  • Resolved billing /service problems, improved operations and provided exceptional client support
  • Worked with customers to understand needs and provide all communication services: Home phone , cell phone , internet and television
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Educated customers on current promotions, upgrades or new offerings available under current plan
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Answered avg. of 65 calls per day to meet fast-paced call center demands
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Documented and detailed calls and complaints using call center's CRM database
  • Initiated termination of customer contract upon request
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
Associate of Arts: Sales And Marketing Education, Expected in 1997
Calhoun Area Technology Center - Battle Creek, MI,
High School Diploma: , Expected in 1997
Lakeview High School - Battle Creek, MI

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Resume Overview

School Attended
  • Calhoun Area Technology Center
  • Lakeview High School
Job Titles Held:
  • Packaging and Shipping Technician
  • Mail Processing Clerk (SEASONAL HIRE)
  • Customer Service Representative
  • Associate of Arts
  • High School Diploma

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