- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Seasoned Clerical Associate II / Patient Service Coordinator adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
- Front desk operations
- HIPAA guidelines
- Telephone etiquette
- Patient callbacks
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- Customer service
- Administrative support
- Operational improvement
- RFI Scanners
|
Physician Office Assistant, 02/2018 to 10/2019
Hyatt Hotels Corp. – Virginia Beach, VA,
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Assisted with technical treatments and entered information in patient records and charts.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues, as well as conducting vision screening and teaching appropriate instruction to new contact lens patients.
- Answered multi-line phone system , making appointments for exams, scheduling referrals, and taking phone payment.
- Entered data in Revolution software to keep records of patient information.
- Collected insurance data , verifying benefits and collecting payment for services.
Front Desk Agent and Physical Therapy Tech, 06/2016 to 02/2018
Hennepin County Medical Center – Minneapolis, MN,
Answered incoming calls to schedule appointments, take payments, and answer questions.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took messages from patients and promptly relayed to appropriate staff.
- Handled all office supply ordering including ink cartridges, toner and paper
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up the waiting room so that it remained neat and organized.
- Maintained office and therapy equipment by cleaning and making minor repairs.
Manager, 06/2015 to 06/2016
Cast Iron Waffles And Espreso – City, STATE,
- Championed 100% guest satisfaction by providing excellent dining experience.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Developed and maintained exceptional customer service standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Patient Services Coordinator, 03/2007 to 06/2015
McLeod Regional Medical Center – City, STATE,
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Family Medicine office with six providers.
- Digitized medical records and organized files in E Clinical software.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
- Interviewed patients to collect medical information and insurance details.
: Certified Clinical Medical Assistane, Expected in
Professional Medical Training Center - Florence SC,
GPA:
I am currently taking the program for Certified Clinical Medical Assistant. I will be graduating in April 2021. My classes are Tuesdays and Thursdays in the evening. I am thoroughly enjoying this class and am looking forward to a career in this field.
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