Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Seasoned Clerical Associate II / Patient Service Coordinator adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.

  • Front desk operations
  • HIPAA guidelines
  • Telephone etiquette
  • Patient callbacks
  • Customer service
  • Administrative support
  • Operational improvement
  • RFI Scanners
Physician Office Assistant, 02/2018 to 10/2019
Hyatt Hotels Corp.Virginia Beach, VA,
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues, as well as conducting vision screening and teaching appropriate instruction to new contact lens patients.
  • Answered multi-line phone system , making appointments for exams, scheduling referrals, and taking phone payment.
  • Entered data in Revolution software to keep records of patient information.
  • Collected insurance data , verifying benefits and collecting payment for services.
Front Desk Agent and Physical Therapy Tech, 06/2016 to 02/2018
Hennepin County Medical CenterMinneapolis, MN,

Answered incoming calls to schedule appointments, take payments, and answer questions.

  • Supported office clerical functions using word processing and other software, email and office machines.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
  • Maintained office and therapy equipment by cleaning and making minor repairs.

Manager, 06/2015 to 06/2016
Cast Iron Waffles And EspresoCity, STATE,
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Developed and maintained exceptional customer service standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
Patient Services Coordinator, 03/2007 to 06/2015
McLeod Regional Medical CenterCity, STATE,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Family Medicine office with six providers.
  • Digitized medical records and organized files in E Clinical software.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
  • Interviewed patients to collect medical information and insurance details.
Education and Training
: Certified Clinical Medical Assistane, Expected in
Professional Medical Training Center - Florence SC,

I am currently taking the program for Certified Clinical Medical Assistant. I will be graduating in April 2021. My classes are Tuesdays and Thursdays in the evening. I am thoroughly enjoying this class and am looking forward to a career in this field.

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School Attended

  • Professional Medical Training Center

Job Titles Held:

  • Physician Office Assistant
  • Front Desk Agent and Physical Therapy Tech
  • Manager
  • Patient Services Coordinator


  • Some College (No Degree)

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