Physician Office Assistant Resume Example

Answered incoming calls to schedule appointments, take payments, and answer questions.

• Supported office clerical functions using word processing and other software, email and office machines.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Observed strict HIPAA guidelines at all times according to company policy.
• Took messages from patients and promptly relayed to appropriate staff.
• Handled all office supply ordering including ink cartridges, toner and paper
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Processed patient payments and scanned identification and insurance cards.
• Informed patients of financial responsibilities prior to rendering services.
• Straightened up the waiting room so that it remained neat and organized.
• Maintained office and therapy equipment by cleaning and making minor repairs.
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• Championed 100% guest satisfaction by providing excellent dining experience.
• Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
• Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
• Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Developed and maintained exceptional customer service standards.
• Scheduled and directed staff in daily work assignments to maximize productivity.

• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Family Medicine office with six providers.
• Digitized medical records and organized files in E Clinical software.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
• Interviewed patients to collect medical information and insurance details.