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Phone Technician Resume Example

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PHONE TECHNICIAN
Summary

Effective at completing inside and outside installation work with speed, efficiency and accuracy. Knowledgeable about pulling cable, setting up devices and establishing networks. Proficient in time management, planning and recordkeeping. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic and diligent nature. Seeking to apply [Number] years of experience in the industry to dynamic position with opportunity to make positive impact on customer service and team productivity. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. [Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Instructing customers
  • Using instruments
  • Maintaining components
  • Diagnosing issues
  • Installing equipment
  • Safety awareness
  • Configuring devices
  • Writing reports
  • Training & Development
  • Leadership
  • Data management
  • Analytical
  • Reliable and trustworthy
  • Conflict resolution
  • Communication
  • People skills
  • Multitasking
Experience
att | Kenosha, WIPhone Technician01/2018 - 01/2019
  • Anticipated and analyzed common connectivity workflow problems.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Improved rate of resolved trouble tickets by implementing [Describe process].
  • Installed, set up and repaired devices and system components.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Answered normal and after-hours service calls.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed to development, planning and completion of project initiatives.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
DIRECTV | Milwakee, WIDirect Care Professional Supervisor01/2015 - 01/2017
  • Hoisted, measured, tested and drilled for various products safely and efficiently.
  • Reduced process gaps while training new technicians on best practices and protocols.
  • Dispatched to various sites to perform maintenance on [Type of Equipment] that had failed.
  • Provided key information to customers, educating on equipment, products and services.
  • Troubleshot and installed [Number][Product] weekly.
  • Strategized long-term business needs while driving customer feedback for process improvements.
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.
  • Handled over [Number] troubled dispatches with zero repeated reports.
  • Kept up-to-date on knowledge by participating in [Number] training classes in [Year].
  • Supported new phone system installs, providing training and configuration and accomplishing 100% end-user training.
  • Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
Dish Network | Mlwakee, WIDish Network Technician01/2013 - 01/2014
  • Laid out cabling plans and ran through buildings to desired locations.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Installed, set up and repaired devices and system components.
  • Answered normal and after-hours service calls.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Delivered [product or service] to customer locations on time.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Time Warner Cable | Kenosha, WICable Contractor01/2011 - 01/2012
  • Repaired and adjusted system components, including removing and replacing defective parts.
  • Set up internet services, placed routers and configured WiFi access.
  • Enhanced traceability by processing, reviewing and developed organization systems for project documentation.
  • Sustained safety protocols and provided proper, cost-effective and safe handling of equipment and materials.
  • Complied with operational standards and OSHA regulations.
  • Contracted and supervised workers for [Type] construction jobs.
  • Liaised with company safety representatives to promote awareness and understanding of safety protocols.
  • Saved money by overseeing cost-effective material sourcing and effective work orders.
Education and Training
Brad Ford High | Kenosha, WIHigh School Diploma05/2011
DeVry University | Downers Grove, ILAssociate of Applied Science in Security System Technology01/2012
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company $[Amount] annually.
  • Promoted from [Job Title] to [Job Title], in less than 12-months
Activities and Honors
  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)
Certifications
  • Certified electric,systems tech devry] - 2012
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Resume Overview

Companies Worked For:

  • att
  • DIRECTV
  • Dish Network
  • Time Warner Cable

School Attended

  • Brad Ford High
  • DeVry University

Job Titles Held:

  • Phone Technician
  • Direct Care Professional Supervisor
  • Dish Network Technician
  • Cable Contractor

Degrees

  • High School Diploma
    Associate of Applied Science in Security System Technology

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