Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Results-oriented customer service representative with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. High-powered Customer Service Coach who effectively motivates associates through continual guidance, direction, development and coaching.

Core Strengths
  • Customer service expert
  • Active listening skills
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Courteous demeanor
  • Adaptive team player
  • Top sales performer
  • Data entry experienced
    Call center management experience
  • Time management
  • Team management
  • Persuasive
  • Skilled multi-tasker
  • Training and development
  • Proficient with Microsoft Office Suite
  • 50 WPM

Named "Coach of the Month" in Janurary, Feburary & March 2009.

Managed a successful sales team of 20-25 members who consistently exceeded sales goals.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
09/2012 to 05/2013 Phone Surveyor General Mills, Inc. | Yakima, WA,

Conducted healthcare telephone surveys including reading scripts verbatim. Accurately coding responses, entering and rating verbatim comments. Also assisted with other data entry projects as needed.

04/2011 to 2013 Brand Ambassador Curtiss Wright | New London, CT,

Attended special events and functions to promote new Budweiser products. Prepared and gave broad range of customized merchandise to individuals and commercial accounts such as free samples, trips and memorabilia. Created new processes and systems for increasing customer service satisfaction.

03/2011 to 2012 Customer Service Representative Red Robin International, Inc. | Brick, NJ,

Followed federal and state guidelines to obtain small person loans for customers. Cash checks ensuring no fraud was presented. Made Western Union payments, utility payments and printed money orders. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Maintained adequate cash supply in cash drawer.

05/2010 to 2011 Hostess Brunos | City, STATE,

Assisted diners with seating. Served food to patrons. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Scheduled reservations. Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Stocked supplies, and paper goods in a timely basis

05/2007 to 08/2008 Administrative/Sales Michiana Wireless | City, STATE,

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Updated customer accounts and information on a daily basis. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Managed incoming and outgoing calls for busy Internet provider. Handled and processed confidential customer information. Scheduled and confirmed appointments for installation team.

01/2007 to 06/2009 Telemarketer & Call Center Coach Americall Teleperformance | City, STATE,

Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Formulated and enforced Service Center policies, procedures and quality assurance measures. Coach of the month for three consecutive months.

Ran reports and supplied data to fulfill managerial duties. Trained staff on how to improve customer interactions and sales. Led a team of customer service representatives to increase service center profitability. Properly directed inbound calls in phone queues to improve call flow.

Educational Background
Expected in 2007 High School Diploma | General Penn High School, Mishawaka, IN GPA:

Obtained Honors Core 40 Diploma

Expected in | Business Indiana University, South Bend, IN GPA:

Deans List Recipient 2008

Expected in 2013 Licensed Health Insurance Agent | Insurance Ivy Tech, South Bend, IN GPA:

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School Attended

  • Penn High School
  • Indiana University
  • Ivy Tech

Job Titles Held:

  • Phone Surveyor
  • Brand Ambassador
  • Customer Service Representative
  • Hostess
  • Administrative/Sales
  • Telemarketer & Call Center Coach


  • High School Diploma
  • Licensed Health Insurance Agent

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