LiveCareer-Resume

phone banker resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

To obtain a position utilizing my acquired skills to gain knowledge for professional and personal growth. Diligent and driven Subpoena Specialist. An effective communicator and team-builder with strong analytical and organizational skills. Ability to learn quickly and engage in a number of detailed tasks at once. Strong working knowledge and proficiency in the appropriate computer programs such as MS Word, Excel, and database input. Excellent attention to detail and accuracy maintaining consistently high quality standards.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Rasmussen College Lake Elmo, MN Expected in 05/2023 Associate of Applied Science : Accounting And Finance - GPA :
Osseo Senior high Osseo, MN Expected in 01/2011 Diploma : N/a - GPA :
Experience
City Of Enid, Ok - Phone Banker
Enid, OK, 08/2020 - Current
  • As a Phone Banker I make a personal connection with everyone that picks up the phone to call us
  • I recognize that every interaction, even over the phone, is an opportunity to build our brand with a focus on being knowledgeable, proactive, reliable and welcoming
  • The environment is fast-paced yet I take the time to truly listen to our members so I can effectively serve and resolve all member inquiries, concerns and issues
  • Im empowered to apply my knowledge and utilize my resources to find solutions or alternatives that will guide our members toward a positive outcome
  • I utilize each call as an opportunity to connect with our members to produce a “wow” reaction that forms the basis for member loyalty and advocacy
  • Educated members on the variety of loan products and available credit options
  • Experience in opening accounts such as savings, checking, money market and certificate of deposit accounts
  • Consistently exceeding monthly goals
TCF NATIONAL BANK - Subpoena Operations Specialist III
City, STATE, 04/2018 - 01/2020
  • In this position I am responsible for processing routine and non-routine work in a prioritized order within a prescribed deadline
  • As an Operations Specialist III, I handle and resolve escalated situations that pose a greater risk to the Bank
  • I analyze all legal documents and other legal processes received by TCF to ensure authenticity and compliance with State and Federal Regulations
  • I also research, prepare and coordinate the retrieval of relevant bank documents and meet assigned deadlines.
Banker Connection, Wells Fargo - Customer Representative
City, STATE, 03/2014 - 04/2018
  • Being a part of the biggest que at Banker Connection, we are the banker experts
  • I assist the bankers in a very timely, efficient and accurate manner
  • I take 100 to 150 calls on daily basis; multi task a lot and give a WOW experience to the bankers
  • We assist them with filing claims and any account relative situation
  • I also multi task with different systems such as hogan, CIV , ECSC and etc.these systems helps me with filing claims and looking into a customer's account
  • After 7 months , I crossed trained to Loan Servicing
  • Pecialist Representative
  • As a Loan Servicing Representative my responsibilities were to resolve routine problems and take necessary action to satisfy customers and internal departments
  • I also responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Junior Agent contact center/debt collector
Iqor - Contact center associate/ Debt collector
City, STATE, 10/2010 - 02/2014
  • XXX-222-3852
  • Ontact center associate/ Debt collectors
  • Assist callers
  • Rovide courteous, efficient customer service
  • Ata Entry
  • Uccessfully answer incoming calls from customers of Iqor clients and also making outbound calls to collect student loans debts;while recording accurate information and product orders
  • Multi-task; be able to change from one task to another without loss of efficiency or composure
  • Successfully cross-train as requested to develop and broaden skill sets and to support customer demand
  • Communicate effectively and professionally with internal and external customers
  • Be able to meet the physical demands of the job within the described work environment
  • Serve as Junior Agent professional representative when dealing with customers
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions
  • Maintain regular attendance to be available for customers at all times

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Resume Overview

School Attended

  • Rasmussen College
  • Osseo Senior high

Job Titles Held:

  • Phone Banker
  • Subpoena Operations Specialist III
  • Customer Representative
  • Contact center associate/ Debt collector

Degrees

  • Associate of Applied Science
  • Diploma

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