phone banker resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Paralegal who applies excellent writing skills in drafting briefs, legal memorandums, motions and correspondence. Conducts all legal business professionally and with little guidance from attorneys and supervisors.


Professional and friendly,Careful and active listener, Multi-tasking, banking, customer satisfaction, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Word, problem solving, Quick, strategic, excellent telephone skills, troubleshooting, written communication skills

Expertise in legal proceedings, Understands confidentiality, Team-oriented, Strong research skills, Superb legal research skills

Completed advanced training in research relating to laws, regulations, judicial decisions and legal articles.
Phone Banker, 02/2013 to Current
Owens & Minor, Inc.Olive Branch, MS,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Trained staff on how to improve customer interactions.
Early Device Specialist, 07/2012 to 09/2013
  • Provide inbound telephone support for customers primarily in the first 45 days of purchasing new service or equipment.
  • Resolves customer problems that may range from routine questions to complex billing issues or technical difficulties.
  • Identify opportunities to upgrade service for data lines, upgrade texting plans, add lines or extend contracts on other devices, as well as provide basic and advanced troubleshooting with 3rd party applications such as Facebook, G-mail and Twitter.
Online Banking Customer Service Representative, 01/2011 to 03/2012
  • Comprehend and resolve complex customer issues.
  • Demonstrate excellent verbal and written communication skills.
  • Provide knowledge of banking products and services.
  • Troubleshoot common problems and navigate the internet and intranet.
Customer Service Representative, 05/2010 to 01/2011
ConvergysCity, STATE,
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Meet customer requirements through first contact resolution.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Opportunity Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
Sr. Credit Advisor, 02/2006 to 02/2010
Target CorporationCity, STATE,
  • TFS Early Stage Collections Negotiated past due payment solutions with guest in a Target Brand way.
  • Recognized by supervisors for outstanding guest satisfaction.
  • Guest called in to give recognition on outstanding problem solving solutions and guest service satisfaction.
  • Assisted other team members who had technical issues also helped them understand varies software applications.
  • Help train new hires to become successful by showing live examples of call handling.
  • Managed special online projects assisting our guest with payments.
  • Attended soft skills training and increased my ability to communicate in a branded way.
Associate of Applied Science: Paralegal technology, Expected in 2017 to Gaston College - Gaston, NC
Paralegal technology Continuing education in
Paralegal technology.: , Expected in to - ,
Conflict resolution, contracts, customer satisfaction, Customer service, listening, Microsoft Access, Microsoft Excel, mail, Microsoft Office Suite, Microsoft Outlook, Microsoft Power Point, Microsoft Word, Multi-tasking, Negotiation, Strong organizational skills, Paralegal, policies, problem solving, problem solver, processes, process improvement, purchasing, quality, quality assurance, Quick, strategic, team player, Telecommunication, telephone skills, telephone, phone, Troubleshoot, troubleshooting, upgrade, written communication skills

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Resume Overview

School Attended

  • Gaston College

Job Titles Held:

  • Phone Banker
  • Early Device Specialist
  • Online Banking Customer Service Representative
  • Customer Service Representative
  • Sr. Credit Advisor


  • Associate of Applied Science
  • Paralegal technology.

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