SEARCH

Phone Banker Resume Example

Resume Score: 70%

Love this resume? Build Your Own Now
PHONE BANKER
Summary

Prior Experience in the following fields: Office Manager/HR/Secretary/Sales Manager/Sales Manager

Overview of my abilities:

I pride myself, on the ability to provide exceptional support and service, for a broad-range of staff and clients. I take on extra tasks, and responsibilities, without being asked. Take extreme pride in my work. and the company I'm working for. Learned how to work more effectively, efficiently, and train others to do the same. Extensive office, clerical, sales, and management skills.

Highlights

Microsoft Office skills


Multi-Task Management


Schedule management


Report analyst


Meet deadlines


Client Relations


Administrative support


QuickBooks


Problem solving and escalation resolution


Team building


Team liaison


Account Management


Administrative operations


PowerPoint


Trustworthy


Problem Solving


Abundent sales experience/ skills


Executive presentation

Staff motivation

Employee training and development


Critical thinking


Meets/exceeds goals


Business correspondence


Self-starter


Filing and data archiving/ entry


Microsoft Outlook


Customer Service


Prioritizing


Executive Management

Proofreading

Project planning

Typing 85 WPM


Quality assurance


Telephone Skills

Service Orientation


Spreadsheet development

Microsoft Excel
Experience
Phone Banker
November 2012 to Current Wells Fargo Bank Call Center － Salem, OR.
  • Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.
  • Organized technician schedule for customer jobs.
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Research Investigated and analyzed client complaints to identify and resolve issues.
  • Training Responsible for training all new employees to ensure continued quality of customer service.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Data Organization, Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Computer Proficiency, Created PowerPoint presentations, and found new online resources that were successful.
Sales Manager, Sales Trainer, HR
June 2011 to January 2012 T.I.N Incorporated
  • Increased customer loyalty through improving customer service.
  • Successfully resolved numerous customer issues and inquiries daily.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
  • Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.
  • Directly supported CEO in managing operation work flow.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
  • Processed accounts receivable and accounts payable.
  • Assisted in all areas of administration.
Office/ Sales Manager
December 2009 to January 2011 Midnight Magic Auto Body Accounting － Grants Pass, OR.
  • Managed executive calendar and coordinated weekly project team meetings.
  • and assisted in the development of meeting agendas to increase meeting efficiency.
  • Directly supported CEO in managing operation work flow, was consistently praised by my superiors, for exemplary customer service, and a great team-player attitude, and always exceeding my goals no matter what they were.
  • Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
  • Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
  • Created the company's first employee manual including training and development, tracking of all off-site cell phones, computers, copy/fax machines and job site plans.
  • Processed accounts receivable and accounts payable.
  • Scheduled and confirmed appointments for entire management team.
  • Assisted in all areas of administrative work including data entry, and receptionist duties.
Secretary, Office Manager's Assistant
August 2005 to September 2008 Salem, Oregon
  • Verified and created claim numbers by communicating with various insurance.
  • companies.
  • Provided efficient customer service to clients.
  • Prepared folders and maintained records of newly admitted clients.
  • Performed regular telephone contact with providers to discuss status of re-newel of contracts.
  • billing and reimbursement process to ensure account resolution.
  • Oversaw inventory and office supply purchases.
  • Cleaned and maintained office and shop.
  • Learned new clerical, accounting, secretary, & customer service skills .
Education
Associates Degree : Psychology/Business Management/High School Education, October 2009 Chemeketa Community College － Salem, OR, USA

I was part of a five year program at Chemeketa Community College, where I not only received my high school diploma, but my associates degree in business management and psychology.

Build Your Own Now

Resume Overview

Companies Worked For:

  • Wells Fargo Bank Call Center
  • T.I.N Incorporated
  • Midnight Magic Auto Body Accounting

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Phone Banker
  • Sales Manager, Sales Trainer, HR
  • Office/ Sales Manager
  • Secretary, Office Manager's Assistant

Degrees

  • Associates Degree : Psychology/Business Management/High School Education , October 2009

Advertisement

Similar Resumes

View All

Phone banker

Wellsfargo

Coppell, Texas

Posted 1639 days ago