phone banker 1 resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Sales
professional adept at tracking and following up on hot leads, managing accounts and building long-term
relationships with customers.
Skills
Creative problem solver
Quick learner
Exceptional communication skills
Skilled in call center operations
Strong client relations
Strategic sales knowledge
Education
Norco CollegeNorco, CAExpected in Current ā āAssociate of Arts:Business Administration - GPA:
Coursework in Accounting, Finance and Statistics
Work History
Wells Fargo - Phone Banker 1 Burlingame, CA, 11/2016 - Current
Effectively managed a high-volume of inbound and outbound customer calls.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints empathetically and professionally.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Amita Health - Business Call Center Rep Jacksonville, FL, 11/2015 - 05/2016
Documented all customer inquiries and comments thoroughly and quickly.
Responded to all customer inquiries thoroughly and professionally.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Prepared sales contracts.
Developed reputation as an efficient service provider with high levels of accuracy.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Advanced Drainage Systems - Call Center Rep Jackson, , 05/2015 - 11/2015
Met or exceeded service and quality standards every review period.
Managed high call volume with tact and professionalism.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Answered customer telephone calls promptly and in an appropriate manner.
Documented all customer inquiries and comments thoroughly and quickly.
Wrote sales contracts for orders obtained and submitted orders for processing and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Prepared merchandise for sales floor.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Contributed to team success by exceeding team sales goals by 20%.
Staples - Mobile Consultant Lead City, STATE, 10/2012 - 04/2013
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Documented all customer inquiries and comments thoroughly and quickly.
Answered customer questions about product availability and shipment times.
Accurately logged all daily shipping and receiving orders.
Ingram Micro - Full Case Forklift Driver City, STATE, 08/2011 - 04/2012
Ingram Micro ( Finesse Staffing) - Mira Loma
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Verify inventory computations by comparing them to physical counts of stock, and investigate
discrepancies or adjust errors.
Determine proper storage methods, identification, and stock location based on turnover, environmental
factors, and physical capabilities of facilities.
Keep records on the use and/or damage of stock or stock handling equipment.
Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
Sprint - Sales Consultant City, STATE, 2011 - 08/2011
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Order tests that could determine the causes of product malfunctions.
Solicit sales of new or additional services or products.
Responded to telephone and in-person requests for information.
Resolved customer concerns promptly to maintain satisfaction.
Earned numerous recognition for exceptional customer service.
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