Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

  • Supervision and training
  • Compensation/benefits administration
  • Performance improvements
  • Employee development
  • Recruiting and hiring
  • Schedule management
  • Policy/program development
  • Cross-functional team management
  • Management
  • MRP and ERP systems
  • Logistics oversight
Pharmacy Central Operations Supervisor, 01/2021 - Current
Pods Albany, NY,
  • Managed the pharmacy associate staff to effectively accomplish departmental goals and objectives.
  • Oversaw day-to-day operations tasks, including but not limited to resource allocation, work volume distribution, and project management.
  • Monitored work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
  • Provided direct supervision to the pharmacy associate staff, including leading all recruitment, hiring, performance management, and termination of team members.
  • Was responsible for Quality Assurance of all associate staff to ensure accuracy in meeting client and department obligations.
  • Supervised pharmacy associate staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other departmental staff and resources.
  • Ensured timely and high quality orientation and training of new pharmacy associate team members and training of existing team members on new procedures.
  • Oversaw pharmacy associate staff's interface with information systems/technology functions including both internally and externally owned databases.
  • Worked closely with Pharmacy Operations Manager to promote adherence to sound operational practice.
  • Participated in performance improvement initiatives and demonstrates the use of quality improvement initiatives within the Program.
  • Lead small projects or subcomponents of larger, more complex projects.
  • Participated in program development project teams.
  • Worked with the Management Team to establish efficient office procedures and policies.
  • Compiled and analyze data, produce project reports, maintain project plans and schedule meetings.
  • Provided input on new policies and procedures, services and programs and assists with their implementation.
  • Interfaced with Human Resources Department on personnel related issues as needed.
  • Maintained the confidentiality of all business documents and correspondence.
  • Attends and participates in meetings as required.
  • Complied with established departmental policies procedures and objectives.
  • Complied with all health and safety regulations and requirements.
  • Performed other similar and related duties as required or as directed.
Assistant Operations Manager, 04/2016 - 01/2021
Brightspring Health Services Smyrna, TN,
  • Compounding intravenous (IV) solutions.
  • Delivering medications to and from satellite pharmacies.
  • Restocking automated medication dispensing systems.
  • Mixing and dispensing orally-administered medications.
  • Unit-dosing tablets from a bulk bottle.
Lead Pharmacy Technician, 01/2012 - 04/2016
CVS/pharmacy City, STATE,
  • Verified health insurance and prior authorizations.
  • Complied with all federal and state laws, rules and regulations.
  • Comply with CVS policy and procedures at all times.
  • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times.
  • Maintained prescription prioritization throughout prescription processing.
  • Process prescriptions Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles labeling of prescriptions.
  • Resolved Third Party rejections and complete any manual claim forms.
  • Perform all register transactions, in adherence of CVS policy and procedures this includes cash, check and charge transactions.
  • Performed all prescription pick-up procedures, in adherence of CVS policy and procedures; Completed Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable).
  • Communicated with all healthcare professionals when permissible and according to state law.
  • Retrieved and file prescriptions appropriately according to State and Federal Law.
  • Participated in all required store operational meetings.
  • Maintained a clean, organized and professional pharmacy department, according to CVS standards.
  • Accessed, input and retrieve information to/from the computer.
Education and Training
High School: , Expected in 06/2011
Quince Orchard High School - Gaithersburg, MD
AS: Health Science, Expected in 01/2018
Prince George's Community College - Largo, MD
First Aid CPR AED Pharmacy Technician License Epic Certification
Additional Information
  • Certifications and Licenses , National Pharmacy Technician Certification (PTCB) Active State Board of Pharmacy Registered Technician

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School Attended

  • Quince Orchard High School
  • Prince George's Community College

Job Titles Held:

  • Pharmacy Central Operations Supervisor
  • Assistant Operations Manager
  • Lead Pharmacy Technician


  • High School
  • AS

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