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personal banker ii resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Advanced Operations Manager offering almost 7 years of experience and success in policy generation, execution, quality assurance and leadership. Highly skilled in streamlining operations through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

Skills
  • Training Management
  • Human Resources Oversight
  • Goal Setting
  • Recruitment and Hiring
  • Employee Motivation
  • Verbal and Written Communication
  • Problem Anticipation and Resolution
  • Sales Coaching
  • Customer Relations
  • Storis, AS400, Excel, Microsoft, Powerpoint, Podium
Work History
Personal Banker II, 12/2020 to 01/2022
Cadence BankWest Point, MS,
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
  • Identified and investigated variances to financial plans and forecasts.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Operations Manager, 03/2020 to 01/2021
Gold's Gym International, Inc.Knoxville, TN,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager, 05/2014 to 01/2021
Gold's Gym International, Inc.Lawrenceville, GA,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Handled day-to-day shipping and receiving overseeing to store.
  • Continuously ensured OSHA Standards were met at store levels.
Education
Associate of Science: Law Enforcement With Applied Science , Expected in
Macomb Community College - Warren, MI
GPA:

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Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Personal Banker II
  • Operations Manager
  • Operations Manager

Degrees

  • Associate of Science

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