Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Experienced banking professional with superior attention to detail and outstanding customer service. Hardworking and outgoing team member skilled in cash handling processes and management principles. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Eager to fulfill challenging roles and a strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that originates from a superior knowledge and expansive experience in all aspects of banking.
Skills
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Work History
2018 to Current
Personal Banker II Frost – Cedar Park, TX,
- Assisted customers with setting up or closing accounts and signing up for new services.
- Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Ensured all supplies were stocked for customers, teller stations, and entire branch.
- Executed wire transfers, stop payments and account transfers.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided relief help in all areas of the branch.
11/2016 to 09/2018
Head Teller Scscu – Otranto, SC,
- Responsible for Safe Deposit Box reports, inventory, and leasing.
- Served needs of customers in busy environment.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled day-to-day running of teller work, ensuring high levels of productivity and progression.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
- Carried out day-day-day duties accurately and efficiently.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Supervised all the tellers at the branch.
05/2000 to 11/2016
Teller Frost – Cypress, TX,
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions accurately and efficiently.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Exceeded goals through effective task prioritization and great work ethic.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Committed to learning all aspects of banking.
- Met all monthly goals on Account / Product sales.
- Responsible for Safe Deposit Box reports, inventory, and leasing.
- Served as assistant on ATM, Branch Cash Vault Custodian, Daily Cash Balancing, Cash Over/Short Balancing, and Currency Inventory.
Education
Expected in 05/1999
Associate of Arts: Accounting
Northeast Mississippi Community College - Booneville, MS,
Northeast Mississippi Community College - Booneville, MS,
- Graduated with 3.49/4.00 GPA
- Member of Phi Beta Lambda
- Dean's List Fall 1997 - Spring 1999
Expected in 05/1997
High School Diploma:
Alcorn Central High School - Glen, MS,
Alcorn Central High School - Glen, MS,
- Awarded Salutatorian
- Received Academic Curriculum Testing Scolarship, Salutatorian Scholarship, and the Edward R. Jones Business Scholarship
Additional Information
- 12 year volunteer for The American Cancer Society and Alcorn County Relay For Life.
- Served as Alcorn County Relay For Life Event Chairperson for 4 years.
- Served as Alcorn County Relay For Life Accounting Chairperson for 6 years.
- Served as BancorpSouth Relay For Life Team Captain for 12 years.
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Resume Overview
School Attended
- Northeast Mississippi Community College
- Alcorn Central High School
Job Titles Held:
- Personal Banker II
- Head Teller
- Teller
Degrees
- Associate of Arts
- High School Diploma
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