Driven Customer Service Specialist with experience in sales committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments and passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Skills
Detail oriented
Item promotion
Administrative support
Skilled in Microsoft Excel, Microsoft Power Point, Microsoft word.
Financial advisement
Financial planning
Scheduling
Hospitality Service Expertise
Good listening skills
Social perceptiveness
Excellent organization skills
Problem-solving skills
Point of Sale Knowledge
Telephone and email etiquette
Portfolio assessment
Office administration
Verbal and written communication
Complaint resolution
Sales strategy
Work History
11/2019 to 05/2020
Personal Banker IIFrost (Cullen/Frost Bankers) – Coppell, TX,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Promoted all financial products by maintaining excellent service offering knowledge
Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
Created innovative financial solutions to meet customer needs and provide competitive edge.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Identified and investigated variances to financial plans and forecasts.
Participated in top-performing teams, leading to increased branch efficiency and positive customer feedback.
Expanded client base by promoting new financial products.
Met monthly sales goals by promoting new company products to increase efficiency.
Worked closely with management to strategize sales techniques to increase branch production and customer service..
01/2019 to 11/2019
Front desk ReceptionistHebrew Senior Life – Brookline, MA,
Achieving consistent monthly sales goal for HHonor Program
Working with Microsoft word document/Microsoft Excel/Microsoft Power Point
Receiving great a S.A.L.T (Satisfactory and Loyalty Tracking) score from guest surveys every month.
Consistently checking email
Leaving voicemails
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel..
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Maintained financial accuracy by collecting deposits, fees and payments.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Resolved customer issues quickly and notified Manager immediately when problems escalated.
05/2017 to 02/2019
ServerBuffalo Wild Wings – Lawrence, KS,
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
01/2016 to 04/2017
SupervisorGold's Gym International, Inc. – Fairport, NY,
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Monitored workshop work flow for multiple employees.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Revitalized walk-In cooler and refrigerator area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Education
Expected in 05/2014
High School Diploma: Rosemount Senior High School - Rosemount, MN GPA:
Expected in
: Political Science Rochester Community And Technical College - Rochester, MN GPA:
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