Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven Customer Service Specialist with experience in sales committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments and passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.

  • Detail oriented
  • Item promotion
  • Administrative support
  • Skilled in Microsoft Excel, Microsoft Power Point, Microsoft word.
  • Financial advisement
  • Financial planning
  • Scheduling
  • Hospitality Service Expertise
  • Good listening skills
  • Social perceptiveness
  • Excellent organization skills
  • Problem-solving skills
  • Point of Sale Knowledge
  • Telephone and email etiquette
  • Portfolio assessment
  • Office administration
  • Verbal and written communication
  • Complaint resolution
  • Sales strategy
Work History
11/2019 to 05/2020
Personal Banker II Frost (Cullen/Frost Bankers) Coppell, TX,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Promoted all financial products by maintaining excellent service offering knowledge
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Identified and investigated variances to financial plans and forecasts.
  • Participated in top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Expanded client base by promoting new financial products.
  • Met monthly sales goals by promoting new company products to increase efficiency.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service..
01/2019 to 11/2019
Front desk Receptionist Hebrew Senior Life Brookline, MA,
  • Achieving consistent monthly sales goal for HHonor Program
  • Working with Microsoft word document/Microsoft Excel/Microsoft Power Point
  • Receiving great a S.A.L.T (Satisfactory and Loyalty Tracking) score from guest surveys every month.
  • Consistently checking email
  • Leaving voicemails
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel..
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved customer issues quickly and notified Manager immediately when problems escalated.
05/2017 to 02/2019
Server Buffalo Wild Wings Lawrence, KS,
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
01/2016 to 04/2017
Supervisor Gold's Gym International, Inc. Fairport, NY,
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored workshop work flow for multiple employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Revitalized walk-In cooler and refrigerator area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Expected in 05/2014
High School Diploma:
Rosemount Senior High School - Rosemount, MN
Expected in
: Political Science
Rochester Community And Technical College - Rochester, MN
Additional Information
  • Authorized to work in the US for any employer

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School Attended

  • Rosemount Senior High School
  • Rochester Community And Technical College

Job Titles Held:

  • Personal Banker II
  • Front desk Receptionist
  • Server
  • Supervisor


  • High School Diploma

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