Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Driven Customer Service Specialist with experience in sales committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments and passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
- Detail oriented
- Item promotion
- Administrative support
- Skilled in Microsoft Excel, Microsoft Power Point, Microsoft word.
- Financial advisement
- Financial planning
- Scheduling
- Hospitality Service Expertise
- Good listening skills
- Social perceptiveness
| - Excellent organization skills
- Problem-solving skills
- Point of Sale Knowledge
- Telephone and email etiquette
- Portfolio assessment
- Office administration
- Verbal and written communication
- Complaint resolution
- Sales strategy
|
11/2019 to 05/2020 Personal Banker II Frost (Cullen/Frost Bankers) – Coppell, TX,
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Promoted all financial products by maintaining excellent service offering knowledge
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified and investigated variances to financial plans and forecasts.
- Participated in top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Expanded client base by promoting new financial products.
- Met monthly sales goals by promoting new company products to increase efficiency.
- Worked closely with management to strategize sales techniques to increase branch production and customer service..
01/2019 to 11/2019 Front desk Receptionist Hebrew Senior Life – Brookline, MA,
- Achieving consistent monthly sales goal for HHonor Program
- Working with Microsoft word document/Microsoft Excel/Microsoft Power Point
- Receiving great a S.A.L.T (Satisfactory and Loyalty Tracking) score from guest surveys every month.
- Consistently checking email
- Leaving voicemails
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel..
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved customer issues quickly and notified Manager immediately when problems escalated.
05/2017 to 02/2019 Server Buffalo Wild Wings – Lawrence, KS,
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
01/2016 to 04/2017 Supervisor Gold's Gym International, Inc. – Fairport, NY,
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored workshop work flow for multiple employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Revitalized walk-In cooler and refrigerator area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Expected in 05/2014 High School Diploma:
Rosemount Senior High School - Rosemount, MN
GPA:
Expected in : Political Science
Rochester Community And Technical College - Rochester, MN
GPA:
- Authorized to work in the US for any employer
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